Archived listing. The details below describe a past opening.
*This is a civilian position. Please note that this position does not require military service and/or enlistment. * Navy-Marine Corps Relief Society Headquarters, located in Arlington, VA, is seeking a motivated, detail-oriented Application Administrator to support the Enterprise Solutions team. This junior-level role is responsible for configuring, maintaining, and managing users for third-party, cloud-based business applications. The ideal candidate is a quick learner with technical curiosity, strong problem-solving skills, and a customer-service mindset. This role is a good fit for someone early in their IT career who wants hands-on experience supporting enterprise SaaS platforms across several business areas. This is a hybrid position. Candidates must be local to the DC metro area to be considered for the position.
The applications supported in this role include, but are not limited to:
- Axxess –Electronic Medical Record (EMR) system
- Microsoft Dynamics –Business applications/CRM/ERP platform
- World View–Document management system
- Concur –Expense Management System
- CodeTwo –Centralized email signature management
Key Responsibilities:
- Application Configuration & Administration
- User Management
- Maintenance
- Troubleshooting & Support
- Documentation, Content Management & Compliance
- Learning & Development
Qualifications:
Required
- Bachelor's degree preferably in Information Technology' Computer Science, or a related field preferred (or equivalent practical experience).
- Minimum of two years of experience in application administration or a related technical support role.
- Strong interest in learning and administering cloud-based/SaaS business applications.
- Basic understanding of IT concepts such as user account management, data backups, and software updates.
- Strong troubleshooting and problem-solving skills.
- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and applications simultaneously.
- Customer-service orientation and a proactive, self-motivated approach to learning.
Preferred
- Prior exposure to any cloud-based SaaS applications (e.g., CRM, document management, or EMR systems).
- Experience posting and maintaining content on intranet or content management platforms.
- Familiarity with basic web concepts (CMS platforms and hosting environments).
- Experience with helpdesk ticketing systems.
- Basic understanding of data security and compliance concepts (e.g., HIPAA).