Service Desk Technician

At NAVEX, we’re transforming the world - making it safer, more ethical, and ensuring every voice is heard. That’s real impact.

Our high-performance culture is driven by our values. We move with speed, passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.

As our Service Desk Technician, you will be an integral part of the IT Team. You will use IT resources to solve business needs with technology solutions and work with end-users and other team members to troubleshoot, investigate and resolve issues with computer hardware and software. You will also assist all employees in the efficient use of various programs, reporting and other technology tools to meet defined business objectives. You will ship, receive and inventory IT equipment as a core duty of this onsite job. In addition, you will ensure the operations and maintenance of the office (facility operations) as needed, serving as a point of contact between NAVEX, third-party vendors and landlords.

The ideal candidate will have strong technical acumen and curiosity, enjoys working well independently, taking ownership of their projects as well as in a team-oriented environment. The ideal candidate will be process oriented but appreciate creative problem solving depending on what the situation requires. You will have exposure to and collaboration with other functions of the internal infrastructure team, creating much opportunity for knowledge expansion and career development.

What you’ll get:

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people - at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas - not people - and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact

What you’ll do:

• Be our onsite support 5 days a week, ensuring our users and facilities are taken care of in a timely manner
• Manage IT equipment inventory, ensuring our users receive the right equipment at the right time. Shipping, receiving and managing equipment is a core component of this position
• Build, deliver, set up and support customer workstations using Intune/Autopilot and KACE for device management and image deployment
• Install and support a wide array of third-party hardware and software products as well as in-house programs. Troubleshoot and resolve problems within these applications for end-users as necessary
• Participate in the formulation of desktop management procedures and policies, engaging Active Directory, KACE, and Adaxes workflows
• Field tickets from multiple sites located across the US and UK, remotely troubleshooting their issues before escalating to senior teammates
• Support field personnel with mobile computing needs, including laptops, iPhone, Android, Web-Mail, VPN access and other hardware
• Document activities and progress via our KACE ticketing and inventory management system and Microsoft Planner, including status reports, incident reports/logs, etc.
• Participate in occasional (quarterly) weekend work projects

What you’ll bring:

• An Associate’s degree in Information Technology or related field, or prior work-related experience equivalent
• 6+ months experience in a Technical Support or Customer Service role and providing a high level of customer engagement
• Experience solving problems in a proactive manner
• Strong technical acumen and a passion for learning
• Excellent organizational and time management skills with a proven ability to manage multiple projects simultaneously
• The ability to work independently in a multi-task environment, as well as part of a team
• Interest and ability to seek out new work; creating, defining and taking ownership of new processes and projects over time and as your skills increase
• Ability to drive results through your job competencies of service-oriented problem solving, technical aptitude, and effective communication while leveraging NAVEX’s core values
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Our side of the deal:

• We’ll be clear, we’ll move fast, and we’ll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make - and we commit to doing that every step of the way.
• The starting pay for this role is $24.75+. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.