Social Service Supervisor

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• ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Core duties and responsibilities include the following. Other duties may be assigned.
• Monitors and evaluates the provision of client services in the social service program area.
• Leads the patient advocate and transportation teams; evaluates staff performance and recommends appropriate action. Trains and assists patient advocate and transportation staff.
• Fosters effective community-clinic relations and organizes community projects.
• Acts as the social services liaison for the medical and behavioral health care home teams.
• Is responsible for acting as a social resource expert at NACC assisting providers and other staff with patient’s social and case management needs.
• Assigns social service related tasks to patient advocate staff and ensures timely completion.
• Delegates and coordinates patient advocate team participation in community-based work, groups and stakeholder meetings.
• Facilitates regular meetings with patient advocate team and compiles monthly submissions from the team.
• Monitors department budget and keeps management appraised of budget deviations.
• Coordinates interdepartmental communication on behalf of the patient advocate and transportation teams.
• Oversees data collection and management to ensure adequate data reporting to grantors (MNSure, other patient encounters and community outreach engagements).
• Oversees patient advocate and transportation work performance and attendance as outlined in the NACC employee handbook.
• Participates in community meetings and outreach events. Performs in-reach and out-reach to connect patients and community with resources.
• Maintains current community resource information in an organized and accessible format. Meets with patients in-clinic to assess and assist with the patient's social needs.
• Assists patients in completing medical insurance applications.
• Participates in regular social services grant meetings with Community Health Manager and funders.

ACCOUNTABILITY:

• Is accountable for managing grant deliverables and reports as well as managing grant expenses (purchase orders). Maintains an up-to-date grant budget report for MNsure and the federal outreach and enrollment grant.
• Is accountable for enrolling uninsured patients for medical insurance and maintaining up-to-date community resources.

SUPERVISORY RESPONSIBILITIES:

Supervises 3-5 staff members of the patient advocate and transportation teams

COMPETENCIES:

To perform the job successfully, an individual must demonstrate the following competencies:

Intellectual

• Design - Demonstrates attention to detail.
• Problem Solving - Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts the success of the team above one’s own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Organization

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment- free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Self-Management

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
• Planning/Organizing - Uses time efficiently; Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for one’s own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors one’s own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to Management direction; Takes responsibility for one’s own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

BUSINESS RELATED CONTACTS:

• Minnesota Department of Health, MNSure.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.