Payment Processor

Payment Processor Part-Time | Remote | $13.35 Per Hour Start Date: 1/25/2027 Position Overview Gerber Life is seeking dependable, customer-focused Payment Processors to provide exceptional service to existing customers by assisting with basic account and payment transactions. This part-time, remote opportunity is ideal for individuals who enjoy helping others, communicating over the phone, and working in a fast-paced, customer service environment. As a Payment Processor, you will handle incoming customer calls, process payments, establish recurring payment arrangements, answer billing questions, promote available services, and transfer calls to other departments when appropriate. Successful candidates will demonstrate professionalism, strong attention to detail, and the ability to manage multiple tasks while meeting established performance standards. Pay Rate: $13.35 per hour Work Location Restrictions

This position is not available to residents of the following locations:

• Alaska
• California
• Hawaii
• North Dakota
• Puerto Rico
• Rhode Island
• U.S. Virgin Islands
• Vermont
• Washington, DC
• Wyoming
• Any other location where the applicable minimum wage exceeds $13.35 per hour.

Company Overview Gerber Life has provided affordable life insurance coverage for more than 50 years, helping families protect their financial futures and gain peace of mind. The company focuses on reliability, flexibility, and long-term financial stability, offering a variety of insurance products designed to meet the needs of children and adults. With a commitment to customer care and financial protection, Gerber Life strives to make life insurance accessible and dependable for families. Position Summary The Payment Processor is responsible for providing exceptional customer service to existing policyholders by handling routine service and payment-related transactions. This part-time position involves answering incoming calls, processing customer payments, establishing recurring payment arrangements, addressing billing inquiries, promoting self-service options, and directing customers to other departments when necessary. The ideal candidate is professional, friendly, detail-oriented, and comfortable working in a high-volume call environment while following established procedures and meeting performance expectations. Essential Duties and Responsibilities

• Process customer payment transactions, including automated payments and credit/debit card payments.
• Respond to and resolve customer billing questions and basic account inquiries.
• Establish recurring payment arrangements for customers who are not currently enrolled in automatic payments.
• Follow established call scripts and procedures with 100% accuracy.
• Process customer cancellation requests in accordance with established procedures.
• Meet required performance metrics, including average handle time, recurring payment enrollment, and professionalism.
• Promote and assist customers with E-Service and other available self-service options.
• Update and maintain accurate customer contact information.
• Collect lead information from customers interested in obtaining additional insurance coverage.
• Transfer calls to the Sales Department when appropriate.
• Perform other duties as assigned.

Minimum Requirements

• Ability to provide documentation of a severe disability certified by a physician, as required for this position.
• Ability to successfully pass a background check.
• High school diploma or GED equivalent.
• Solid to advanced computer skills, including data entry, navigating multiple screens and software programs, and working with dual monitors.
• Strong active listening skills and the ability to multitask effectively, including typing while actively listening to customers.
• Ability to follow clear instructions and established procedures in a fast-paced, high-volume call center environment while meeting required performance metrics.
• Professional, polite, confident, friendly, and upbeat telephone demeanor.
• Minimum typing speed of 30 words per minute.

Conditions of Employment

Employment is contingent upon the following:

• Successful completion of all required pre-employment testing.
• Successful completion of a background check.
• Ability to provide documentation of a severe disability certified by a physician, as required for this position.

Special Position Requirements

• Must be available to work 20–25 hours per week, Monday through Friday, between 7:45 a.m. and 7:00 p.m. Eastern Time.
• Employees are required to work five days per week.
• Initial training may last up to 15 business days and will be conducted on a full-time schedule, Monday through Friday, from 8:30 a.m. to 4:30 p.m. Eastern Time. Training hours are subject to change.
• Following training, employees will complete a 10-day part-time nesting period. Nesting schedules will be determined and communicated during training.

Home Office Requirements

Employees must have a dedicated workspace that meets the following requirements:

• Adequate desk space to accommodate a computer, two monitors, keyboard, and mouse provided by the company.
• A USB headset is required. Examples and additional information will be provided upon hire.

Internet and Phone Requirements

Candidates must meet the following technical requirements to work remotely:

• Reliable, hardwired DSL, cable, or FiOS internet connection.
• Wi-Fi, cellular-based internet, and satellite internet connections are not compatible with this position.
• Minimum internet speed requirements:
• Download speed: 6 Mbps.
• Upload speed: 2 Mbps.
• Ping: Below 100 milliseconds.
• All internet connections must be reviewed and approved by the client before moving forward in the hiring process.

Work Environment This is a remote position performed from the employee's home office. Employees must maintain a quiet, professional, and distraction-free work environment to ensure effective communication with customers. Background noise and interruptions, including televisions, barking dogs, ringing cell phones, conversations, or other household distractions, are not permitted during working hours. The work environment requirements described above are representative of the conditions necessary to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Physical Demands

While performing the duties of this position, employees must be able to:

• Operate a computer and navigate multiple windows, screens, and software applications.
• Enter and update information accurately within various computer programs.
• Review, interpret, and comprehend information displayed within software applications.
• Communicate effectively with customers over the telephone and participate in virtual meetings as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Equal Employment Opportunity Gerber Life is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Additional Information This job description is not intended to provide an exhaustive list of all duties, responsibilities, or activities associated with the position. Job duties, responsibilities, and requirements may be modified at any time, with or without notice, based on business needs.