Senior Representative - Gas Connections

National Grid is hiring a Senior Representative - Gas Connections in our South Yarmouth office. This is an in office role with time spent in the field each week with our customers.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

JOB PURPOSE

To be accountable for the pre-inspection of new service requests, and customer requested relocations ensuring customer satisfaction is achieved through the completion of work and resolution to any issues. The purpose of the site visit in addition to pre-marking, is to check for any anomalies or issues that would impede the installation to be performed. The Field inspector is also the single point of contact for all customer requested gas service relocations and abandonments.

KEY ACCOUNTABILITIES

Conduct site visits for new residential services, identify best route and perform pre-marks. Field inspection and coordination work for the installation of customer services. Inspect jobsite to determine field conditions, make installation recommendations, meet customers and set expectations. Work Closely with Field Operations , support Project Coordinators and Representatives on field based requests, monitor work packages. Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers? service orders are fulfilled and delivered against service level agreements. Perform, validate, or process Non-Utility billing for gas service relocations. Act as single point of contact for customers requesting gas service relocations, service abandonments, responsible for standard design and work packages Responsible to identify and obtain necessary easements, identify potential environmental issues. Responsible for correcting problems promptly and communicate customer expectations to monitor delivery and satisfaction Prepare, design, and estimate gas facilities as directed. May include analysis of load demand, required equipment, estimates, sketches, permit application, and resolution of conflicts. Develop and maintain relationships with internal stakeholders such as Construction, Fitting, Project Managers, Field Inspectors, Resource Planning, Operations Engineering, PE&D, Capital Delivery, Gas Connections, Legal, ROW specialist, Environmental, City & State Construction team. Functional activities include processing contracts, creating new accounts, invoicing and tracking customer payments. Communication to both internal and external stakeholders.

QUALIFICATIONS

Bachelor?s degree preferred. Requires 3 years of experience in gas distribution customer, design, or construction role. Demonstrates excellent communication and interpersonal skills with the ability to apply consultation procedures and negotiation skills during the gas growth fulfillment process. Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns. Technically proficient in understanding National Grid?s gas business, policies, tariffs, design and construction practices.

To Apply: https://www.nationalgrid.com/careers