Representative (Customer Connections), C

About us

National Grid is hiring a Solutions Representative, for our Northboro, MA office. This is a Hybrid Role with 3 days per week in the office. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

This role will be the primary point of accountability for the handling of short cycle jobs or requests from external customers relating to electric distribution service or equipment. These requests are primarily in the form Planned Outage Requests or Miscellaneous Calls. Will ensure customer satisfaction is achieved through the completion of this transactional service fulfillment or resolution through the job lifecycle.

Key Accountabilities

Acts as the primary point of contact for these external customer requests, provides support, resolves issues and ensure orders are fulfilled and delivered against service level agreements Processes all transactional fulfillment requests and ensures completion of all job requirements Processes, troubleshoots, and monitors the resolution of any applicable miscellaneous inquiry Works with other business stakeholders to support the fulfillment of all applicable external customer requests Utilize the necessary National Grid Systems, such as; CSS, STORMS, GIS (non-design), PORT, OMS, AVLS, IDS, & SAP to manage jobs, invoice customers, investigate and solve customer inquiries Develop and maintain effective relationships with other business units to share best practices in customer/operations support, and understand and challenge business decisions Promote and implement procedural best practices for customer request support to ensure all working practices are compliant with National Grid policies and regulatory requirements Review customer issues and highlight relevant information to enable analysis of key themes and trends Support and actively participate in Performance Hubs

Qualifications

Bachelor's degree in business, engineering, technology, or other related discipline or equivalent work... For full info follow application link.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.