Lead Process Manager, Continuous Improvement

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is hiring a Lead Process Manager, Continuous Improvement in Waltham, MA. This role follows a hybrid work schedule.

Job Purpose

The Lead Process Manager will analyze and lead operational improvement opportunities across our MA Gas business. This position will use operational and financial data to identify performance gaps, determine root causes, build fact-based business cases, and drive cost-saving and process-improvement initiatives from initial problem definition through implementation and benefit validation.

The successful candidate is expected to be self-directed, structure ambiguous problems, align cross-functional stakeholders, maintain project momentum with limited day-to-day direction, and help embed sustainable improvements in support of the Gas Pipeline Safety and Compliance Strategy.

Key Accountabilities

• Lead Process Improvement Initiatives: Independently scope, plan, and deliver cross-functional improvements across MA Gas and end-to-end processes using structured process-improvement tools and methods.
• Data Analysis & Insight Generation: Collect, validate, and analyze operational and financial data to identify trends, root causes, risks, cost drivers, and opportunities. Develop clear reports, dashboards, and visualizations to support decisions.
• Business Case & Benefit Delivery: Establish performance baselines, quantify expected financial and operational benefits, define success measures, and support the delivery and validation of Type 1 and Type 2 savings and other measurable business benefits.
• Project Leadership: Own initiatives from problem definition through implementation and stabilization. Maintain practical project controls such as charters, milestone plans, action logs, risk and issue registers, stakeholder plans, and status reporting.
• Stakeholder Engagement: Facilitate working sessions, clarify decisions and accountabilities, resolve barriers, and influence partners across operations, compliance, finance, technology, and other teams.
• Decision-Ready Communication: Translate complex analysis into concise findings, recommendations, risks, and actions for operational teams and leadership.
• Support Change Management: Partner with process owners to implement standard work, measures, controls, communications, training, and handoffs that sustain improvements after project completion.
• Portfolio Prioritization: Assess improvement opportunities based on value, feasibility, risk, compliance impact, resource needs, and strategic alignment, and recommend the appropriate go-forward plan.
• Promote a Culture of Excellence: Contribute to a team environment that values data-driven decision-making, innovation, accountability, and continuous improvement in support of the Gas Pipeline Safety and Compliance Strategy.

Qualifications

• 3+ years of professional experience in process improvement, business performance, operational excellence, analytics, or related areas is required. Experience in a regulated utility is preferred.
• A bachelor’s degree is required.
• Demonstrated ability to independently lead an initiative through analysis, stakeholder alignment, implementation, and results tracking.
• Strong analytical and problem-solving skills, including experience working with complex or imperfect data, validating assumptions, identifying trends, and translating insights into action.
• Proven experience developing business cases or quantifying cost reduction, productivity, risk reduction, or other measurable operational benefits.
• Strong proficiency with Microsoft Excel and PowerPoint, including the ability to create decision-ready analyses and presentations is required.
• Experience creating reports or dashboards using Power BI or a comparable business-intelligence tool.
• Demonstrated ability to influence without direct authority and maintain momentum across stakeholders with different priorities.
• Strong written and verbal communication skills, including experience presenting findings, recommendations, risks, and decisions to leadership.
• Ability to manage multiple concurrent priorities, work with limited supervision, and escalate material risks or decisions at the appropriate time.
• A valid driver’s license is required.

More Information

Salary

$132,000 - $155,000 a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.