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Product Support Analyst I
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natgridProd

IT Project Support Analyst

Waltham, MA, United States

$77k - $90k a year

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Job details

Pay: $77k - $90k a year
Apply by: Nov 18, 2026
Posting language: English
Posted: Sep 1, 2026

Original job description

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must continue to anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

IT and Digital works seamlessly to support and facilitate the National Grid group of diverse energy businesses to deliver technology which revolutionises the way we operate. As we lead the charge towards a carbon-free future, our teams are pioneering disruptive changes to our industry by working with agile methodologies and adopting digital mind-sets to drive efficiency, effectiveness and bring new capabilities for our internal and external customers.

Our work here is critical. National Grid moves energy to millions of homes and businesses in the UK and US and the technology we utilise to complete that task is down to us. This role is at the centre of facilitating the energy revolution and enabling National Grid to continue to be a leading multi-national energy company. It’s imperative that you have a passion for energy and solving the problems of today, tomorrow and beyond to ensure a secure, reliable and accessible energy system for all.

The successful applicant for this position will be an integral contributor towards this goal and we will support your professional development as part of our multi-cultural, customer-centric global team. This role operates under a hybrid working model and is open to candidates based in the Waltham, MA office. Hybrid work expectations are subject to business needs and company policy.

Job Purpose

National Grid is seeking an IT Project Analyst to support effective delivery, governance, financial management, and continuous improvement of projects across in the Plan and Work Execution value streams in the IT Electric portfolio. The IT Project Support Analyst is part of the US IT Electric portfolio team and will serve as the operational and analytical partner enabling successful delivery of outcomes through data-driven decision making, financial stewardship, and continuous process improvement. Reporting to the Technology Delivery Manager, this role leverages advanced analytics, automation, and AI-enabled capabilities to provide actionable insights across financial performance, resource management, and compliance. The analyst acts as a trusted advisor to delivery leadership, ensuring informed decisions are made using reliable data and forward-looking intelligence.

Key Accountabilities

Financial and Funding Management: Support forecasting, variance analysis, spend optimization, funding risk identification, vendor cost analysis, and budget scenario modelling to help leaders understand financial performance and take timely corrective action.
Resource and Capacity Planning: Analyze resource demand, workforce capacity, contractor versus employee mix, skill gaps, and prioritization needs to support effective value stream planning and delivery execution.
Governance and Compliance: Track adherence to project governance, funding approvals, process requirements, audit readiness, regulatory traceability, and remediation activities to help ensure investments remain compliant and well-controlled.
AI and Automation Enablement: Identify opportunities to reduce manual effort, improve reporting quality, streamline workflows, and use tools such as Microsoft Copilot, Power BI, Power Automate, Power Apps, and other approved digital capabilities to generate insights and increase team capacity.

Qualifications

Bachelor’s degree in business, finance, data analytics, project management, information technology, engineering, or a related field preferred; equivalent experience may be considered.
Experience in project analysis, project controls, finance, resource planning, governance, business operations, or portfolio support preferred.
Strong analytical skills with the ability to interpret data, identify trends, evaluate risks, and develop practical recommendations.
Proficiency with Microsoft Excel and PowerPoint required; experience with Power BI, Power Platform, Microsoft Copilot, SAP, Maximo, Jira, or other project and reporting tools preferred.
Ability to communicate complex information clearly and concisely to technical and non-technical stakeholders.
Strong attention to detail, organizational skills, and ability to manage competing priorities in a demanding environment.
Demonstrated ability to build relationships, influence without authority, and partner across teams to drive outcomes.
Curiosity and continuous improvement mindset, with an interest in digital tools, automation, AI-enabled ways of working, and business process improvement.

More Information

Salary

$77k - $90k a year

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.

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More about this job

Skills

Financial management
Process improvement
Decision making
Regulatory compliance
Leadership
Forecasting
Prioritization
Reporting
Microsoft Power BI
Microsoft Power Automate
Power Apps
Data analysis
Project management
Computer technology
Analytical skills
Manage quantitative data
Microsoft Excel
Microsoft PowerPoint
Microsoft Power Platform
SAP
Maximo
Jira
Attention to detail
Organizational skills
Business processes

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