Global Internal Mobility & Changes Specialist

Job Purpose

The Global Internal Mobility & Changes Specialist is responsible for managing the end-to-end cross boarding process for employees transitioning to new roles within National Grid, ensuring a smooth and efficient experience. This includes overseeing and executing all tasks related to internal moves, from supporting the employee and hiring manager, through to coordinating tasks for all stakeholders. The role also involves managing the transition plan between the current and new manager, ensuring documentation is completed and visas are still valid where applicable. Additionally, the specialist will coordinate outbound global mobility moves for internal employees taking on global assignments, ensuring compliance with all legal requirements and smooth transitions.

This is a hybrid role based out of our Syracuse Office. Hybrid working can only be considered once your initial training is complete and subject to business need. We’re happy to discuss any additional flexibility in working patterns or requirements that you feel could help to make this job work for you!

What You'll Do

• Oversee and manage all aspects of the internal mobility process, including pre-move coordination between managers, HCM administration, and required documentation to ensure seamless employee transitions between roles.
• Facilitate effective communication among employees, current and hiring managers, recruiters, labor managers, and cross-functional stakeholders to ensure alignment and a positive transition experience.
• Coordinate global mobility assignments for employees undertaking international moves, partnering with internal teams, managers, and external vendors to support successful relocation and onboarding into new roles and locations.
• Ensure all required documentation is completed accurately and within established timelines, including validating work authorization and visa eligibility, while maintaining compliance with applicable legal, regulatory, and company requirements.
• Provide end-to-end support throughout the mobility process, proactively addressing employee questions, concerns, and transition-related challenges to enhance the overall employee experience.
• Process non-competitive moves in accordance with collective bargaining agreements, company policies, and established governance requirements.
• Prepare distribute and maintain letters related to non-competitive internal move ensuring accuracy, compliance, and timely record management.
• Support payroll-related activities associated with internal moves
• Maintain and continuously improve standard operating procedures (SOPs), process documentation, and knowledge management resources to ensure operational excellence and consistency.
• Proactively manage and resolve issues related to internal mobility and crossboarding activities, including offer withdrawals, delayed transitions, and other process disruptions. Ensure timely communication to all impacted stakeholders and drive effective resolution.
• Identify opportunities for process improvement and contribute to initiatives that enhance efficiency, compliance, data quality, and employee experience.
• Perform additional duties and special projects assigned by the line manager.

What You'll Do

• Degree in Human Resources, Business Administration, or a related field; or relevant HR certification, or equivalent experience in Human Resources, ideally within an HR Operations environment with a focus on employee lifecycle management.
• HR systems administration (e.g., SAP SuccessFactors EC, SAP SuccessFactors ECP, WorkForce Software, ServiceNow or similar platforms).
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and support informed decision-making related to employee movements and workforce changes.
• Ability to identify opportunities to streamline processes, reduce inefficiencies and improve operational effectiveness.
• Experience supporting HR processes, employee lifecycle activities, internal mobility, talent movement, global mobility, or workforce administration.
• Understanding of HR policies, compliance requirements, and employee documentation processes, with the ability to quickly develop knowledge for mobility-related requirements where applicable.
• Willingness to learn new systems, applications, and emerging technologies.
• Excellent written and verbal communication skills, with the ability to clearly explain processes, requirements, and outcomes to employees, managers, and stakeholders across varying levels of HR knowledge.
• Proven ability to build effective working relationships and collaborate across HR, managers, business leaders, vendors, and cross-functional teams in a fast-paced environment.
• Highly organized, detail-oriented, and able to manage multiple priorities while maintaining accuracy and compliance.
• Self-motivated and proactive, with the ability to work independently, take initiative, and deliver results in a dynamic and evolving environment.
• Demonstrated commitment to providing a positive employee experience through effective stakeholder support and customer-focused service delivery.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At National Grid, we are committed to building a diverse, inclusive, and authentic workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person for our growing business in this role or another one

Salary up to $75,000 dependent on experience

National Grid will not be providing visa sponsorship for this position now or in the future. You must have the ability to work without a need for current or future visa sponsorship.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.