Field Service Technician

Description Location: New Berlin, WI Department: Service | Type: Full-Time, Non-Exempt

Join a Company Driven by Integrity, Teamwork & Customer Passion

At Nassco, we’re passionate about helping our customers succeed - and our Service Technicians are a key part of that mission. You’ll join a team that values integrity, teamwork, and customer passion, and you’ll find yourself in a supportive environment where your ideas matter, your contributions are recognized, and growth is always encouraged. If you enjoy mechanical work, solving problems, and building strong customer relationships, this is a place where you can thrive.

Why You’ll Love Working With Us

• Be part of a company that centers its culture around integrity, teamwork, and customer passion.
• A collaborative, supportive environment where your voice and expertise are valued.
• Opportunities for growth and continuous learning, including manufacturer training.
• Competitive pay and a strong benefits package to support you personally and professionally.

What You'll Do In this hands-on role, you’ll troubleshoot and repair industrial and commercial cleaning and packaging equipment, ensuring customers always receive reliable, high-quality service. Responsibilities include:

• Testing equipment (vacuums, floor scrubbers, sweepers, etc.) to determine issues.
• Repairing or replacing parts, performing adjustments, and retesting equipment.
• Completing detailed service reports for every job.
• Maintaining a clean, safe, and efficient work area.
• Traveling to customer sites to perform repairs and build strong relationships.
• Setting up and testing new equipment prior to delivery.
• Supporting fellow Service Technicians and other departments as needed.

Requirements

What You Bring

• Ability to read and follow verbal and written instructions in English.
• Strong troubleshooting skills and sound decision-making ability.
• Excellent communication and customer service orientation.
• Basic math skills: addition, subtraction, multiplication, division.
• Valid Wisconsin driver’s license with a clean driving record.
• Ability to lift 75–125 lbs., work in tight spaces, and perform physical movements such as bending, kneeling, crouching.

Work Environment

• Warehouse environment with exposure to dust, temperature changes, and fragrances or odors from cleaning equipment and chemicals.
• Moderate noise levels typical of industrial settings.

Make an Impact at a Company Committed to Excellence

If you’re ready to put your mechanical skills to work in a company that values your talent and supports your growth, apply today and become a vital part of the Nassco service team.