Shipping and Warehouse Manager

Job Description

Nassau Candy is a premier importer, manufacturer, and distributor of specialty confections, fine foods, and promotional products. We are currently hiring a well-rounded Shipping and Warehouse Manager for our Hicksville facility. This critical role will be responsible for overseeing the daily operations of shipping and warehouse departments, ensuring that items are accurately prepared and shipped (domestically and internationally), and providing a hands-on approach to warehouse operations and teamwork. Will be responsible for managing at least fifteen shipping and warehouse associates, leads, and supervisors within the shipping, packaging and warehouse departments. Will maintain workflow processes, communication between production and distribution facilities and promote team success with a collaborative management style.

Key Responsibilities

Shipping & Distribution

• Oversee daily domestic and international shipping operations, ensuring accurate and timely fulfillment of customer orders.
• Manage outbound shipping schedules, routing guides, drop shipments, and delivery requirements.
• Coordinate UPS, FedEx, USPS, LTL shipments, and customer deliveries.
• Complete and oversee international shipping documentation, Bills of Lading (BOLs), and freight arrangements.
• Obtain shipping quotes and provide freight estimates to Customer Service for prospective orders.
• Manage freight expenses, shipping budgets, and cost reduction initiatives.

Warehouse & Receiving Operations

• Oversee daily receiving operations, loading dock organization, inventory stocking, and warehouse workflow.
• Coordinate incoming deliveries, manufacturer pickups, and interfacility transfers.
• Ensure products meet expiration date and quality requirements prior to shipment.
• Manage shipping supplies and coordinate packing requirements for scheduled orders.
• Maintain warehouse organization and ensure efficient movement of inventory throughout the facility.
• Establish KPI's for shipping accuracy, on-time delivery, labor productivity, and warehouse efficiency.

Team Leadership & Management

• Lead and manage a team of 15+ associates, leads, and supervisors across shipping, and warehouse operations.
• Effective shift planning to ensure team members are performing at capacity.
• Establish daily priorities, assign workloads, and communicate shipping schedules to ensure operational efficiency.
• Provide direction, support, and accountability while fostering a collaborative and productive work environment.
• Enforce GMP and safety procedures with the team.

Inventory & Operational Reporting

• Maintain accurate inventory records and ensure timely updates within distribution systems.
• Monitor backhaul tracking and coordinate weekly interfacility transfers.
• Prepare daily reports and spreadsheets detailing completed and shipped orders.
• Monitor shipping performance, identify operational challenges, and implement process improvements.
• Establish cycle counting, inventory reconciliation, FIFO/FEFO, and inventory accuracy targets.

Cross-Functional Collaboration & Communication

• Work with other department managers to coordinate resources and address operational needs.
• Maintain effective communication between production, shipping, receiving, and distribution facilities.
• Partner with Customer Service and other departments to coordinate order fulfillment and meet customer deadlines.
• Communicate operational updates, delays, resource requirements, and process concerns to management.
• ERP/WMS accuracy, transaction integrity, and system reporting.
• Implement lean warehouse practices, workflow improvements, and space optimization.

Safety & Quality Control

• Ensure compliance with established safety, quality control, operational and GMP procedures.
• Monitor shipping accuracy, product handling, and order fulfillment standards.
• Support safety initiatives and promote a safe, organized warehouse environment.

Qualifications:

• Seven (7) to ten (10) years’ experience in a warehouse / distribution environment in a supervisory / management role
• Strong communication, organizational, and problem-solving skills.
• Strong knowledge of domestic and international shipping, freight coordination, and warehouse operations.
• Experience with inventory management and warehouse/distribution systems.
• Proven experience managing large teams in a fast-paced warehouse or distribution environment.
• Microsoft Outlook, Excel, and general computer / warehousing systems skills
• Bilingual English / Spanish a plus

We Offer:

• Paid Vacation / PTO
• Competitive salaries & yearly reviews
• Medical, Dental, Vision, AFLAC, and Pet Insurance!
• Entrepreneurial environment
• Employee Discounts and More!

Excellent opportunity in a stable and growing Long Island company! We are an Equal Opportunity Employer.