Jobs in the United States

25+ jobs

Save this search

Added just now
Food and Beverage Supervisor
Tempo Nashville
Nashville, TN
…highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass…
Added just now
Machine Operator- Electronics - SMT
Pro-Active Engineering, LLC
Sun Prairie, WI
We have immediate openings for individuals with familiarity with Surface Mount (SMT) Operations. These positions load and/or run the Surface Mount Placement machine (Pick and Place) to…
Added 1 min ago
OC
Security Guard 1
Olympic College
Bremerton, WA
- $22.51 to $30.11 USD / hour
Operate departmental communication and technical equipment to support campus security operations.
Added 1 min ago
LA
Shipping Associate
Lab Alley
Austin, TX
- $18 to $20 USD / hour
We have a vision to be the Amazon of chemicals and seek top talent to participate in our continued growth. Our Shipping Associate team plays an integral role in helping us achieve this…
Added 2 mins ago
AI
Customer Accounts Manager
Aaron's, Inc.
San Antonio, TX
- $15.5 to $16.25 USD / hour
…achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General…
Added 2 mins ago
AI
Delivery Driver
Aaron's, Inc.
Mineral Wells, TX
- $14.25 to $15 USD / hour
…inside and outside the store, support the team with day-to-day operations, and connect with customers in the…
Added 2 mins ago
AI
Delivery Driver
Aaron's, Inc.
Andrews, TX
- $15.25 to $16 USD / hour
…inside and outside the store, support the team with day-to-day operations, and connect with customers in the…
Added 2 mins ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
MESA, AZ
- Full-time
Ace Retail Operations: You’ll know the ins-and-outs of your store like the back of your hand and enjoy putting in the work so it runs like a tightly laced sneaker– from pricing to…
Added 2 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
SELMA, TX
- Part-time
As a Famous Footwear Sales Associate, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store…
Added 2 mins ago
Experiential Learning Program Administrative Coordinator
University Of Vermont
Burlington, VT
Advertising/Posting Title Experiential Learning Program Administrative Coordinator
Added 2 mins ago
SH
Mental Health Associate TNP BU- Child/Adolescent Inpatient Sharp Mesa Vista Hospital - Part Time - Evening Shift
Sharp HealthCare
San Diego, CA
- Part-time
The Mental Health Associate is a nursing caregiver who works under the direct supervision of the Registered Nurse to provide patient care in accordance with each patient's IPOC…
Added 3 mins ago
Veteran and Military Community Center Assistant – VA Work Study (Spectrum Center, San Diego, CA)
NU National University
San Diego, CA
The Veteran & Military Community Center Assistant works in the Veteran & Military Community Center within the Campus Operations department. They provide support to the VMCC Associate…
Added 4 mins ago
Educational Assistant
Hamilton County Schools
Lookout Mountain, TN
Performs clerical tasks in support of teaching activities, office operations, and/or other school functions.
Added 5 mins ago
Sanctuary Apprentice/Internship
Sanctuary Camelback Mountain Resort & Spa
Paradise Valley, AZ
This position provides an opportunity to gain a well-rounded understanding of resort operations, develop essential professional and leadership skills, and learn how individual departments…
Added 5 mins ago
CG
PATIENT DINING ASSOCIATE (DIETARY AIDE) (FULL TIME)
Compass Group
Brownsville, TX
- $12 USD / hour
- Full-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 5 mins ago
Henkel Rotational Program Associate - Human Resources
Henkel group
Rocky Hill
Henkel's people strategy and business operations.
Added 5 mins ago
Bistro Supervisor
Courtyard Noblesville
Noblesville, IN
In addition to performing daily Bistro Attendant responsibilities, the Bistro Supervisor assists with overseeing Bistro operations, maintaining service standards, training associates,…
Added 6 mins ago
VR
Warehouse Crew
Vail Resorts
Breckenridge, CO
- $20 USD / hour
…different teams daily - no experience required! As a Warehouse Associate, you will learn how to receive, organize, and deliver retail/rental goods to ensure our stores and our guests have…
Added 6 mins ago
VR
Warehouse Worker
Vail Resorts
Vail, CO
- $20 USD / hour
…different teams daily - no experience required! As a Warehouse Associate, you will learn how to receive, organize, and deliver retail/rental goods to ensure our stores and our guests have…
Added 6 mins ago
NL
Research Data Associate
NYU Langone Health
New York, NY
- $53,797.96 to $53,799.2 USD / year
…Excellence in Health Equity (IEHE), is seeking a Research Data Associate (RDA) to support our NIH-funded community-based research focused on improving cardiovascular health through…
Added 6 mins ago
NL
Research Data Associate
NYU Langone Health
New York, NY
- $53,797.96 to $53,799.2 USD / year
…Excellence in Health Equity (IEHE), is seeking a Research Data Associate (RDA) to support our NIH-funded community-based research focused on improving cardiovascular health through…
Added 7 mins ago
TM
Senior Director, Marketing & Communications
The Marine Mammal Center
Sausalito, CA
- $133,120 to $145,590 USD / year
Website, email, and social. Own a website that is on-brand, accessible (WCAG), and built to convert; an email program that deepens relationships and drives giving and advocacy; and social…
Added 8 mins ago
Guest Services Manager
Marquesa Hotel, a Noble House Hotel
Key West, FL
…Marquesa Hotel. This role is a support role for front-of-house operations including Front Desk, Bell Services, Housekeeping and Guest Relations, ensuring seamless service, anticipatory…
Added 9 mins ago
A
Sales & Service Lead (Full-Time) - The Summit Birmingham
ALO
Birmingham, AL
- $15 to $17 USD / hour
- Full-time
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Added 9 mins ago
A
Operations Associate (Full-Time) - Plaza Frontenac
ALO
St. Louis, MO
- $15 to $17 USD / hour
- Full-time
The Operations Associate is critical in the store team and is responsible for driving profitability and efficiency. The Operations Associate will work closely with the Operations & Visual…

Nascentia Health

Client Experience Administrator

Syracuse, NY, United States

$66,129 to $76,590 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: $66,129 to $76,590 USD / year
Posting language: English
Posted: Nov 2, 2026

Original job description

The Client Experience Administrator (CEA) coordinates the daily activities, reporting, and follow-through that improve the experience of Nascentia Health’s clients, members, patients, residents, caregivers, providers, and community partners. The role organizes meetings, maintains CRM records and change requests, manages routine dashboard reporting, responds to inquiries, and tracks concerns and improvement initiatives through completion. Onsite Role | Monday–Friday, 8:00 AM–4:30 PM

Working across the Managed Long-Term Care (MLTC) Plan, Medicare Insurance Plans, Certified Home Health Agency (CHHA), Licensed Home Care Services Agency (LHCSA), and housing services, the Administrator turns CXO priorities into organized work plans and actionable information. The position exercises judgment within established procedures, recommends improvements, and brings unresolved barriers to the CXO. Enterprise strategy and standards remain with the CXO; operational and clinical decisions remain with the responsible leaders.

Performance Responsibilities and Standards:

Meeting and Initiative Coordination

Coordinate the Experience Leadership Team and related meetings, including scheduling, agendas, materials, attendance, and meeting logistics.
Prepare accurate minutes documenting decisions, requested changes, action items, responsible parties, and due dates; distribute materials and maintain organized records.
Maintain project trackers and follow up with internal and external participants on commitments, dependencies, and outstanding tasks. Flag delays or decisions requiring CXO attention.
Prepare progress summaries and coordinate assigned experience initiatives from planning through completion, keeping work aligned with CXO priorities.

CRM Records and Workflow Changes

Maintain accurate client profiles, interaction histories, feedback records, and follow-up documentation in approved CRM or ticketing systems.
Document requested CRM changes in sufficient detail for review and implementation, including the business need, affected fields or workflows, expected results, and approval status.
Coordinate with system owners and operational teams to prioritize approved requests, test changes, document issues, and confirm that updates meet the intended need.
Maintain workflow instructions and change logs, communicate approved updates, and orient staff to relevant CRM processes and documentation expectations. Protect confidential information and follow established access procedures.

KPI Dashboards and Performance Reporting

Maintain and update client experience dashboards and scorecards using approved measures, data sources, and reporting schedules.
Collect and validate information with data owners; investigate missing, inconsistent, or unexpected results before distributing reports.
Track satisfaction, complaints, grievances, response and resolution times, engagement, retention, and other approved indicators. Summarize trends, gaps, and performance against established targets.
Work with leaders to understand dashboard definitions and results, document corrective actions, and monitor progress. Coordinate reporting enhancements with Business Analytics and other system owners.

Client Communication and Concern Resolution

Respond to phone, email, and in-person inquiries with professionalism and empathy; provide accurate, approved information about services, programs, and next steps.
Troubleshoot routine concerns within established authority, coordinate responses with the appropriate department, and track issues through resolution and follow-up communication.
Route complaints, grievances, clinical concerns, and urgent or sensitive matters promptly through designated channels. Escalate complex or unresolved issues to the CXO and responsible leadership.
Coordinate onboarding and follow-up communications with service teams, keeping clients informed and reducing confusion during referrals, enrollment, care transitions, or other service changes.

Client Journey and Process Improvement

Maintain client journey maps and workflow documentation covering outreach, referral, enrollment, onboarding, service delivery, ongoing engagement, and transitions or discharge.
Analyze surveys, reviews, interaction records, and other feedback to identify recurring concerns, service gaps, duplicate steps, and missed handoffs.
Gather input from clients and staff, question steps that create unnecessary barriers, and recommend practical improvements to the CXO and operational leaders.
Coordinate approved workflow changes, track completion and outcomes, and document whether changes improve the client experience. Share findings with the CXO for further action.

Engagement and Cross-Department Communication

Plan and coordinate assigned client events, feedback sessions, and engagement initiatives, including invitations, logistics, materials, participation tracking, and post-event follow-up within approved budgets.
Work with Operations, Marketing, clinical teams, and other departments to keep client messaging consistent, accessible, and aligned with approved service information.
Coordinate staff orientation materials and communications about experience standards, empathy, service recovery, and updated workflows.
Perform other related duties as assigned.

Requirements:

Associate degree in healthcare administration, business administration, or a related field, or an equivalent combination of education and relevant experience required. Bachelor’s degree preferred.
Minimum of three years of experience in client service, healthcare administration, project coordination, quality improvement, or a related role.
Experience coordinating meetings, preparing minutes, tracking action items, and managing multiple priorities with accuracy and timely follow-through.
Proficiency with Microsoft Office, including Excel, and experience maintaining CRM records, reports, dashboards, or similar tracking systems. Familiarity with data visualization tools preferred.
Ability to interpret performance data, identify trends, document workflow requirements, and explain findings clearly to different audiences.
Strong written and verbal communication, sound judgment, discretion, and the ability to work effectively with clients and colleagues across departments.
Healthcare, managed care, home care, or housing experience preferred, with a willingness to learn Nascentia’s services and applicable experience and reporting requirements.

Physical Requirements:

Bloodborne Pathogens Exposure Category III – Employee who rarely has contact with blood and body fluids.
Ability to travel to organizational locations and assigned meetings or events as needed.
Ability to comprehend and express written and verbal communication, including telephone and virtual interactions.
Frequent sitting, standing, and walking; extended periods of computer use.

Compensation & Benefits:

Competitive Salary [This position is an S02 exempt position with a min-max rate of: $66,129 - $76,590/annually] with:

Retention Bonuses
Internal Mentoring Program
401K with generous Employer match
On-Site Gym (free for all employees)
Medical, Dental, Vision plans
Tuition Reimbursement
Partially funded HSA
Employee Recognition Platform
Paid Time Off, Holidays, Sick and Extended Sick Leave
Short/Long term Disability
Employee Assistance Program (EAP)
Much More!

________________________________________________

About Nascentia Health:

Nascentia Health is leading the way in home care, post acute care and long-term community health. A healthcare system without walls, Nascentia is an innovator in the concept of healthcare, truly focused on the patient as a whole. By serving people in their homes, Nascentia Health is able to provide true holistic care. We can address immediate needs, help support positive long term medical and lifestyle choices that provide for better outcomes, leverage cutting edge in-home care technologies, and help avoid unnecessary visits to busy healthcare facilities.

Our employees are our greatest asset. They work hard every day to make our system amazing and are dedicated to our mission of being the premier home and community-based care system for the regions we serve. We want everyone to love what they do, be excited about coming to work, and take pride in being part of our team.

________________________________________________

Nascentia Health is an Equal Opportunity Employer (EOE)

Employment is contingent upon negative results of a pre-hire drug screen and background check clearance.

Apply About employer

Report this job