HOUSEKEEPING SUPERVISOR

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• Housekeeping SupervisorPosition Summary The Housekeeping Supervisor oversees the daily operations of the housekeeping department to ensure guest rooms, public areas, and back-of-house spaces meet the highest standards of cleanliness, sanitation, organization, and presentation. This role provides hands-on leadership, supervises and develops team members, coordinates daily assignments and staffing schedules, and ensures compliance with hotel standards, safety procedures, and operational requirements. The Housekeeping Supervisor also works closely with other departments to maintain a clean, safe, and welcoming environment for guests and employees.

Responsibilities

• Supervise and coordinate the daily activities of the housekeeping team to ensure efficient operations and consistent service quality.
• Train, coach, and motivate housekeeping staff on cleaning techniques, maintenance procedures, guest service, and established hotel standards.
• Conduct routine inspections of guest rooms, public areas, stairways, lounges, and back-of-house spaces to ensure cleanliness, organization, and proper presentation.
• Assign daily tasks, prepare work schedules, and arrange appropriate staffing coverage based on absences and operational demands.
• Establish, communicate, and enforce housekeeping standards for cleanliness, sanitation, hygiene, and overall property appearance.
• Monitor employee performance, provide constructive feedback, and support ongoing staff development.
• Address employee concerns and resolve daily operational challenges promptly and professionally.
• Respond to guest requests, concerns, and complaints related to housekeeping services, ensuring timely resolution and appropriate follow-up.
• Monitor inventory levels and maintain adequate supplies of cleaning products, chemicals, linens, and other housekeeping materials.
• Ensure housekeeping supplies, equipment, and storage areas are properly organized, maintained, and used safely.
• Participate in deep-cleaning initiatives, special projects, and other housekeeping duties as needed.
• Ensure all housekeeping operations comply with hotel policies, safety protocols, sanitation standards, and applicable regulations.
• Identify and report maintenance concerns, room deficiencies, damaged equipment, and potential safety hazards to the appropriate department.
• Collaborate with the Executive Housekeeper, Front Office, Maintenance/Engineering, and other departments to support smooth hotel operations and guest satisfaction.
• Foster a professional, respectful, and team-oriented work environment that promotes accountability, cooperation, and high performance.

Requirements and Skills

• Previous experience as a Housekeeping Supervisor, Lead Housekeeper, or in a similar supervisory position.
• Hands-on experience with housekeeping, cleaning, and basic maintenance procedures, preferably in a hotel, resort, healthcare facility, or other large-scale operation.
• Knowledge of commercial cleaning equipment, products, chemicals, and proper handling procedures.
• Strong organizational, communication, leadership, and team-management skills.
• Ability to prioritize responsibilities, manage competing demands, and maintain operational efficiency in a fast-paced environment.
• Excellent attention to detail and a strong commitment to cleanliness, sanitation, and quality standards.
• Proven ability to train, coach, motivate, and hold team members accountable for performance.
• Professional, courteous, and customer-focused approach when interacting with guests, employees, and other departments.
• Ability to work independently while contributing effectively to a collaborative team environment.
• Ability to identify operational issues, exercise sound judgment, and resolve problems in a timely manner.
• Physical ability to perform essential job duties, including prolonged standing, walking, bending, reaching, and lifting.
• Ability to lift and carry up to 30 pounds, with or without reasonable accommodation.