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Na Ali'i Consulting & Sales, LLC.

Senior Program Manager

Patuxent River, MD, United States

The projected compensation range for this position is $127,000.00 to $181,500.00 (annualized USD).

Apply on careers-nakupuna.icims.com About employer

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Job details

Pay: The projected compensation range for this position is $127,000.00 to $181,500.00 (annualized USD).
Apply by: Nov 10, 2027
Education: Bachelor’s degree
Posting language: English
Posted: Nov 10, 2024

Original job description

Overview

Nakupuna Companies is seeking a Program Manager (PM) to lead an integrated team supporting a Business & IT Support requirement in Patuxent River, MD. The PM will lead enterprise IT service delivery across business operations and will be accountable for end-to-end contract performance and the integration of all task areas to provide a reliable, responsive customer experience.

Responsibilities

The following reflects management’s definition of essential functions for this position. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

Provide overall program management oversight to ensure performance meets cost, schedule, quality, and customer-service requirements. Lead the Nakupuna and subcontractor team with a management approach aligned to the customer's mission and enterprise IT service objectives.
Serve as the primary contractor point of contact for the Government and maintain effective relationships with Government leadership, technical leads, service owners, and other stakeholders to align resources, resolve issues, and provide timely recommendations.
Establish and execute the Contractor Performance Management Plan, including the organizational structure, decision authorities, communication cadence, management controls, staffing approach, quality processes, and performance-improvement methods needed to manage the requirement.
Integrate work across business operations to ensure deliverables are managed as one coordinated program.
Lead the integration of new or changed services into operations, including transition planning, customer requirements analysis, staffing and resource planning, Government-furnished information and property identification, and risk mitigation.
Ensure development and maintenance of integrated project plans, schedules, action-item trackers, risk registers, staffing plans, service-delivery dashboards, and other management artifacts needed for proactive execution.
Monitor service-level performance, customer feedback, workload trends, quality results, and operational metrics; lead root-cause analysis and corrective actions for performance shortfalls and recurring issues.
Drive continual service improvement by identifying, evaluating, and implementing Government-approved improvements that strengthen service quality, mission continuity, workflow efficiency, and cost effectiveness.
Manage program financial and administrative performance, including labor utilization, subcontractor coordination, funding awareness, invoice accuracy, cost execution, and timely internal reporting to Nakupuna leadership.
Actively engage in hiring, onboarding, retention, and workforce-planning activities to ensure qualified personnel are available to support task requirements without disruption to service delivery.
Perform personnel management functions, including setting expectations, assessing performance, providing coaching and mentoring, supporting employee growth, and addressing performance or conduct issues as appropriate.
Maintain quality assurance and quality control processes that promote consistent delivery, identify gaps early, support corrective action, and foster a culture of service excellence.
Coordinate with Nakupuna leadership and shared services to obtain the recruiting, human resources, contracts, finance, security, and technical reachback needed for successful program execution.
Plan and manage transition-in, knowledge transfer, documentation continuity, and transition-out activities to minimize operational risk and protect uninterrupted mission support.
Support business development activities across the NAVAIR organization by identifying, qualifying, prioritizing, and tracking pursuits across multiple sources.
Develop and maintain trusted relationships with NAVAIR and adjacent Navy organizations, industry partners, and other stakeholders.

Qualifications

Skills/Qualifications: The ideal candidate possesses experience leading complex DoD or Navy enterprise IT, digital-services, or service-management programs. The candidate should be a collaborative leader who can integrate multiple technical and operational teams while maintaining disciplined contract execution and a strong customer focus.

Demonstrated experience managing multi-workstream programs involving enterprise IT service delivery.
Experience developing and using program controls, performance dashboards, service-level reporting, risk management, quality management, and continuous improvement practices to deliver measurable results.
Experience communicating effectively with senior Government and industry leaders and supervising geographically or functionally dispersed contractor and subcontractor teams.

Education and Experience: The following are desirable levels of experience:

Bachelor's degree in business, information technology, engineering, management, or a related technical discipline required; Master's degree preferred.
A minimum of ten (10) years of professional experience in DoD, Navy, or comparable enterprise IT program or service management, including at least five (5) years leading teams or major workstreams.
Experience managing cost, schedule, and performance; contract deliverables; staffing and subcontractor performance; transition activities; and customer-facing service delivery is required.
Project Management Professional (PMP), ITIL, or comparable program or IT service-management certification is preferred.

Clearance Requirements: Must be a U.S. Citizen eligible to obtain and maintain a government-issued CAC and a Secret security clearance, with the ability to satisfy any higher clearance or system-access requirements applicable to the assigned tasking.

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $127,000.00 to $181,500.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.

Apply on careers-nakupuna.icims.com About employer

More about this job

Skills

Customer experience
Program management
Customer service
Leadership
Performance management
Communication skills
Monitor customer service
Root cause analysis
Workflow
Personnel management
Coaching
Quality assurance
Quality control
Documentation
Sales
Prioritization
Reporting
Risk management
Quality assurance procedures
Process improvement
Computer technology
Cost management
PMP
ITIL
IT service management

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Work requirements

Jobs in the United States