Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Civil/Structural Engineer
Leidos
Denver, CO
…fast-paced, collaborative environment with opportunities for career development and…
Added 1 min ago
Field Sales Manager
Arrow Electronics
Greenwood Village, CO
Experience selling technology solutions is required. Experience with software and Citrix is preferred.
Added 1 min ago
Product Manager - Tech (PMT), Live Events Optimizer - Amazon Ads, leet (Live Events Engineering Team)
Amazon
Boulder, CO
As a Senior Product Manager - Technical for Live Events Optimizer, you'll focus on building intuitive, high-performing experiences that help advertisers discover, activate, and measure live…
Added 1 min ago
Chief Engineer - Level 6
Northrop Grumman
Aurora, CO
…security mission that is both in Operations and continuing development. The program team of approximately 40 members is geographically dispersed across the US, centered around Aurora, CO.…
Added 1 min ago
VH
Biomedical Equipment Support Specialist (HTM)
Veterans Health Administration
Hines, IL
- $84,528 to $109,893 USD / year
…Facilities Management Service (FMS), Office of Information Technology (OIT), Patient Safety, Sterile Processing Service (SPS), Logistics, Contracting, Informatics, and Environmental…
Added 1 min ago
VH
Medical Instrument Technician (Echocardiography)
Veterans Health Administration
Dayton, OH · Richmond, IN
- $79,091 to $102,824 USD / year
…and outpatient exams. The incumbent will use word processing software and data entry software (Excel) to execute several functions such as storing and retrieving electronic documents and…
Added 1 min ago
UC
Information Technology Spec
U.S. Coast Guard
Washington, DC
- $121,785 to $158,322 USD / year
You will serve as an Information Technology Specialist and be responsible for developing acquisition policies for Information Technology and Software major and non-major acquisition…
Added 1 min ago
Sr. Account Executive, AWS TMEGS, Telco
Amazon
Denver, CO
As an Account Manager you will have the exciting opportunity to help drive the growth and shape the future of an emerging technology. Your responsibilities will include driving revenue,…
Added 1 min ago
Senior Manager, Security Operations Center
Rubrik
Denver, CO
…processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor…
Added 2 mins ago
Utility Network GIS Consultant, Manager
PwC
Denver, CO
As a Utility Network GIS Consultant, Manager you will lead client work focused on Esri-based utility network planning, design, implementation, and support, helping organizations use…
Added 2 mins ago
SAP Tech Director Generalist ( S/4 Migration, Appdev,integration, brown/blue, RISE+ AI)
PwC
Denver, CO
As a SAP Tech Director Generalist (S/4 Migration, Appdev, integration, brown/blue, RISE+ AI) you will lead SAP technology client work focused on S/4 migration, application development,…
Added 3 mins ago
Fuel Manager
El Paso, TX
…maintenance supplies, and even clothing and gifts! The Fuel General Manager leads the marketing and operations functions for the Fuel Building and oversees programs such as Reserve-It…
Added 4 mins ago
VH
Medical Instrument Technician (Echocardiography)
Veterans Health Administration
Rumford, ME · Chelsea, ME · Lincoln, ME · Bangor, ME · Augusta, ME · Portland, ME
- $80,024 to $104,037 USD / year
…and outpatient exams. The incumbent will use word processing software and data entry software (Excel) to execute several functions such as storing and retrieving electronic documents and…
Added 6 mins ago
VH
Biomedical Equipment Support Specialist (Information Systems)
Veterans Health Administration
Hines, IL
- $101,313 to $131,710 USD / year
Serves as a Biomedical Equipment Support Specialist (BESS) specialized in information systems within a Healthcare Technology Management (HTM) department at a VA facility. Works in support…
Added 6 mins ago
VH
Prosthetic Representative
Veterans Health Administration
Tomah, WI
- $40,736 to $97,087 USD / year
…of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as…
Added 16 mins ago
AR
Supervisory Information Technology Project Manager
Agriculture, Rural Development
Saint Louis, MO · Kansas City, MO
- $150,359 to $197,200 USD / year
This position is located with the Technology Office at USDA Rural Development (RD).
Added 16 mins ago
Site Surveyor - Houston, Texas
XYZ Reality
Houston, TX
…construction industry. Not only have we created this holographic technology, that sits within The Atom – a smart, site-safe headset/hardhat - but we implement it on projects, utilising the…
Added 17 mins ago
Field Sales Manager
Arrow Electronics
Charleston, WV
Experience selling technology solutions is required. Experience with software and Citrix is preferred.
Added 19 mins ago
OA
Human Resources Specialist (Information Systems)
Other Agencies and Independent Organizations
Washington, DC · Golden, CO · Cincinnati, OH · Oak Ridge, TN
- $61,722 to $111,087 USD / year
Reviews HR automated workflows to identify opportunities to replace manual tasks with automation, assisting with the development of standard operating procedures (SOPs) and user job aids.
Added 24 mins ago
Technology Strategy Manager/Sr Manager, CMT Industry (Telecom, Software & Platforms or High-Tech)
Jobgether
Remote, United States
The Technology Strategy Manager / Senior Manager will lead strategic technology transformation engagements for clients across the Communications, Media & Technology (CMT) sectors, including…
Added 24 mins ago
J
Head of Product & Engineering
Jobgether
Remote, United States
- $200,000 to $225,000 USD / year
As Head of Product & Engineering, you will lead product strategy and engineering execution for an innovative climate technology business focused on reducing residential energy waste and…
Added 24 mins ago
Engineering Manager
Jobgether
Remote, United States
As an Engineering Manager, you will lead a growing engineering team responsible for building and improving the technology that powers a next-generation digital healthcare experience. You…
Added 25 mins ago
Field Sales Manager
Arrow Electronics
Gary, IN
Experience selling technology solutions is required. Experience with software and Citrix is preferred.
Added 26 mins ago
Senior Manager, Security Operations Center
Rubrik
Indianapolis, IN
…processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor…
Added 26 mins ago
VH
Medical Records Technician - Health Information Technician
Veterans Health Administration
Cheyenne, WY
- $37,193 to $65,599 USD / year
…Education, with a major field of study in health information technology/health information management, or a related degree with a minimum of 12 semester hours in health information…

N-able

Manager, Technical Support

Morrisville, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 2, 2027
Experience: Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Posting language: English
Posted: Nov 2, 2026

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager, Technical Support will be a proven leader and will have experience managing a team of Technical Support Representatives. The Manager, Technical Support is responsible for team performance, ensuring timely resolution of customer issues, as well as high customer satisfaction, and acts as the primary escalation point for client partners. This position requires an understanding of technical issues and the ability to lead their direct reports through the response, working across departments to drive issue resolution and escalating issues when necessary.

What You'll Do

Manages the day-to-day operations of the Contact Center including recruiting, training, mentoring, motivating and managing a team of Support Representatives and Team Leads.
Monitors and collaborates with team members to ensure all Case Management activities align with N-able's Support Best Practices.
Optimizes and drives adherence to processes and practices for knowledge sharing and communication.
Monitors case load and ensures adherence to the SLA.
Oversees case management, including monitoring operational metrics, incident backlog review, and escalation tracking.
Mentors direct reports, provides growth opportunities, and conducts performance reviews.
Handles and resolves conflicts within the team or department.
Monitors KPIs to measure team performance and drive performance improvement.
Compiles efficiency metrics and presents recommendations to management to drive change.
Handles customer issue escalation and resolution through all levels of the organization.
Assigns and manages projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.
Provides empathy and understanding of customer issues and the impact on their business operations.
Develops individual and team objectives to contribute positively to organizational goals and direction.
Works across teams and functions (Technical Support, Business, Development, and Quality Assurance) to escalate and resolve defects.
Reviews departmental communication and processes, while recommending improvements and driving efficiency.
Reviews satisfaction survey data and leverages feedback to coach direct reports and drive satisfaction.
Ensures coverage for off hours issues, as defined by the SLA.
Handles staffing planning and resource allocation
Manages hiring, training and onboarding of new team members.

What You'll Bring

Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Strong knowledge of industry best practice and IT infrastructure
Strong delegation and task management skills
Strong leadership skills in team motivation, coaching and development
Skilled at problem-solving, decision making, and negotiations
Strong interpersonal skills; able to communicate at all levels of an organization
Skilled in written and verbal communication to technical and non-technical audiences and at all levels of the organization, as well as across the customer base
Knowledge of support case management workflow and operational metrics
Able to manage multiple projects simultaneously
Able to navigate challenging situations in a professional manner
Experience working with Salesforce and understanding of SaaS architecture is a plus
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
Demonstrated ability to manage multiple and changing priorities and drive quality improvements

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

Apply About employer

More about this job

Skills

Technical support
Manage a team
Customer service
Recruitment
Coaching
Case management
Communication skills
Documentation
Quality assurance
Onboarding
Manage schedule of tasks
Leadership
Problem solving
Decision making
Interpersonal skills
Workflow
Salesforce

Report this job