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HR Reinvention Industry & Process Advisor Manager, Life Sciences
Accenture LLP Company
NY
As an Industry & Process Advisor Manager in HR Reinvention, you will help our clients pivot and lead them to reimagine the HR function. Your experience in the field makes you a leader that…
Added 15 mins ago
SAP Project Manager Lead Advisor / Program Manager
NTT DATA Americas, Inc.
Plano
We are currently seeking a SAP Project Manager Lead Advisor / Program Manager to join our team in Plano, Texas (US-TX), United States (US).
Added 19 mins ago
Contract Support Specialist
UHS
RENO, NV
Job Summary: Under direction of the Contract Manager the Contract Support Analyst is responsible for administration and implementation of provider agreements to ensure parties comply with…
Added 20 mins ago
Assistant General Manager (AGM) – Internal Opportunity
Eagle Point Solutions
Lewisville, TX
Oversee field manager installation-task ownership, territory alignment, jobsite execution, and timely resolution of shortages and repairs.
Added 20 mins ago
Assistant General Manager (AGM)
Eagle Point Solutions
Lewisville, TX
Oversee field manager installation-task ownership, territory alignment, jobsite execution, and timely resolution of shortages and repairs.
Added 31 mins ago
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Pharmacy Manager - $50K Sign on bonus available
Walgreens
New Castle, DE
- $67.05 to $90.55 USD / hour
Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
Added 38 mins ago
Operations Manager - FSD
Signature Aviation
Sioux Falls, SD
As an Operations Manager , you are a critical part of the base leadership team, overseeing day-to-day operations that ensure the safe, efficient, and high-touch delivery of services for…
Added 42 mins ago
Assistant Judicial Case Manager - Hampden Probate & Family Court
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Fiscal Administrator I - Superior Court Administrative Office
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Added 42 mins ago
Lead Biomedical Equipment Technician-Newburyport
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…affecting clinical operations, ensuring timely escalation and resolution of…
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Manager of CISCO Telcom Engineering
Staples
Framingham, MA
The Manager of Telecom leads the day-to-day operations, support, financial oversight, and vendor management of the company’s telecommunications environment. This role manages telecom…
Added 43 mins ago
Patient Access Representative - Mt. Auburn Hospital. 16 hrs every other weekend
Beth Israel Lahey Health
Cambridge, MA
…requests accurately and efficiently, ideally with first-call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other…
Added 43 mins ago
Senior Director
Bristol Myers Squibb
Cambridge, MA
· Anticipates potential issues and takes preventive measures; identifies and oversees the resolution for the team
Added 43 mins ago
Customer Service Coordinator
Tufts Medicine
Boston, MA
Answers and analyzes requests and handle as needed – further research may involve interacting with area staff, supervisor, manager, another hospital departments or patient advocate office.
Added 43 mins ago
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Cybersecurity Engineer
CBRE
Boston, MA
- $95,000 to $100,000 USD / year
…individual executes on complex initiatives that drive problem resolution and contributes to a progressive development team with a mindset toward being agile and solving problems…
Added 43 mins ago
Clinical Specialist
Abbott
Boston, MA
…performing work; monitors performance and reports status to…
Added 43 mins ago
Mechanical HVAC Foreman
A/Z Corporation
Newburyport, MA
Attend all trade contractor weekly coordination meetings with Project Manager and/or Project Engineer;
Added 48 mins ago
Customer Experience & Value Manager
Jobgether
Remote, United States
…steps. Our partner is looking for a Customer Experience & Value Manager based in the United…
Added 52 mins ago
Quality Engineering Coop
COLORTECH INC
Morristown, TN
The Quality Engineering Co-Op is responsible for the safe and timely completion of projects and tasks, as assigned by appropriate reporting department manager.
Added 1 hour ago
Financial Services - Technology Consulting - Product Manager - Senior - NYC
EY
New York, NY
We are looking for an experienced, passionate and results-oriented Product Manager who combines strong product-management fundamentals with practical experience using AI-enabled tools and…
Added 1 hour ago
Financial Services - Technology Consulting - Product Manager - Manager - NYC
EY
New York, NY
We are looking for an experienced, passionate and results-oriented Product Manager who combines strong product judgment with practical experience using AI-enabled tools and methods to bring…
Added 1 hour ago
RN Clinical Manager - Bear
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Make a difference every day as an Amedisys registered nurse clinical manager
Added 1 hour ago
Registered Nurse Manager Pediatric Trauma Care Program
Ascension
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Collaborates with multidisciplinary clinical teams to assist with problem identification and resolution, cost containment issues, implementation of new services, and systems/performance…
Added 1 hour ago
Pre-Commissioning Manager
Worley
Houston, TX · Houston
…commissioning, startup, and operational readiness. As Pre-Commissioning Manager, you will provide leadership across multidisciplinary pre-commissioning activities, ensuring systems and…
Added 1 hour ago
J
Contracts Manager (Procurement)
Jobgether
Remote, United States
- $120,300 to $180,500 USD / year
his position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Contracts Manager (Procurement) based in the United States.

N-able

Manager, Technical Support

Morrisville, NC, United States

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Job details

Apply by: Nov 2, 2027
Experience: Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Posting language: English
Posted: Nov 2, 2026

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager, Technical Support will be a proven leader and will have experience managing a team of Technical Support Representatives. The Manager, Technical Support is responsible for team performance, ensuring timely resolution of customer issues, as well as high customer satisfaction, and acts as the primary escalation point for client partners. This position requires an understanding of technical issues and the ability to lead their direct reports through the response, working across departments to drive issue resolution and escalating issues when necessary.

What You'll Do

Manages the day-to-day operations of the Contact Center including recruiting, training, mentoring, motivating and managing a team of Support Representatives and Team Leads.
Monitors and collaborates with team members to ensure all Case Management activities align with N-able's Support Best Practices.
Optimizes and drives adherence to processes and practices for knowledge sharing and communication.
Monitors case load and ensures adherence to the SLA.
Oversees case management, including monitoring operational metrics, incident backlog review, and escalation tracking.
Mentors direct reports, provides growth opportunities, and conducts performance reviews.
Handles and resolves conflicts within the team or department.
Monitors KPIs to measure team performance and drive performance improvement.
Compiles efficiency metrics and presents recommendations to management to drive change.
Handles customer issue escalation and resolution through all levels of the organization.
Assigns and manages projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.
Provides empathy and understanding of customer issues and the impact on their business operations.
Develops individual and team objectives to contribute positively to organizational goals and direction.
Works across teams and functions (Technical Support, Business, Development, and Quality Assurance) to escalate and resolve defects.
Reviews departmental communication and processes, while recommending improvements and driving efficiency.
Reviews satisfaction survey data and leverages feedback to coach direct reports and drive satisfaction.
Ensures coverage for off hours issues, as defined by the SLA.
Handles staffing planning and resource allocation
Manages hiring, training and onboarding of new team members.

What You'll Bring

Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Strong knowledge of industry best practice and IT infrastructure
Strong delegation and task management skills
Strong leadership skills in team motivation, coaching and development
Skilled at problem-solving, decision making, and negotiations
Strong interpersonal skills; able to communicate at all levels of an organization
Skilled in written and verbal communication to technical and non-technical audiences and at all levels of the organization, as well as across the customer base
Knowledge of support case management workflow and operational metrics
Able to manage multiple projects simultaneously
Able to navigate challenging situations in a professional manner
Experience working with Salesforce and understanding of SaaS architecture is a plus
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
Demonstrated ability to manage multiple and changing priorities and drive quality improvements

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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More about this job

Skills

Technical support
Manage a team
Customer service
Recruitment
Coaching
Case management
Communication skills
Documentation
Quality assurance
Onboarding
Manage schedule of tasks
Leadership
Problem solving
Decision making
Interpersonal skills
Workflow
Salesforce

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