Jobs in the United States

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Added 1 min ago
Pre-Award Services Manager
East Carolina University
NC
The Pre-Award Services Manager (PSM) will lead a team comprised of Sponsored Programs Officers (SPO) and Pre-Award Services Specialists (PSS) staff. Using professional competence,…
Added 2 mins ago
NE
PV Solar Field Technician I - Titan Solar - Deer Trail, CO
NextEra Energy
Deer Trail, CO
- $29.62 to $44.42 USD / hour
The Site Technician will support the Regional Manager or designee to ensure the perfect execution of the PGD processes. Site Technicians in a solar region perform duties in the following…
Added 3 mins ago
VP
Transitional Housing Case Manager I
Veterans Place of Washington Boulevard Inc.
Pittsburgh, PA
- $45,000 to $48,000 USD / year
The Case Manager Level 1 is a core member of the Veterans Place Housing Team and is responsible for delivering direct case management services to veterans residing in transitional housing…
Added 3 mins ago
G
Account Manager - US-Market (VIE New York)
Greenly
Astoria
- €69,000 EUR / year
✈️ International mobility support, including travel and visa arrangements under the VIE program
Added 3 mins ago
BA
Senior Medical Lab Generalist - Night Shift
Brigham and Women's Faulkner Hospital, Inc.
United States
- $35.01 to $47.23 USD / hour
…systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that…
Added 5 mins ago
C
Social Services Aide (Location: Trinity County)
CalHR
Weaverville, CA
- $3,922.35 to $5,256.32 USD / month
…tasks such as performing assessments of clients in the In-Home Support Services program, instructing parents in the development of parenting and household management skills, and/or…
Added 7 mins ago
Nursing Manager (Registered Nurse)
Dungarvin
Evansville, IN
Work Schedule: Monday through Friday 8 AM - 5 PM EST with on-call responsibilities as needed to support operational needs and program coverage
Added 7 mins ago
Nursing Manager (Registered Nurse)
Dungarvin
Seymour, IN
Work Schedule: Monday through Friday 8 AM - 5 PM EST with on-call responsibilities as needed to support operational needs and program coverage
Added 7 mins ago
Store Manager - Domain
Macy's
Austin, TX
The Store Manager leads sales and customer service efforts at Macy’s. They oversee all aspects of store operations including selling/service, merchandising, sales promotion, store…
Added 7 mins ago
Manager, Omnichannel Operations
Macy's
Garden City, NY
The Manager, Omnichannel Operations is essential to the growth and success of Macy's Omni customer service strategy within the At Your Service, Signing, and Merchandise Logistics areas.…
Added 7 mins ago
Manager, Sales and Customer Service
Macy's
Saint Louis, MO
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper…
Added 7 mins ago
Manager, Asset Protection - Multi-Store
Macy's
Durham, NC
The Multi Store Asset Protection Manager oversees all aspects of Asset Protection and supports company profit objectives and customer service goals. They are responsible for multiple…
Added 7 mins ago
Account Manager
Keurig Dr Pepper
AB, CA
Forecasting: Support internal and external forecasting capabilities to optimize inventory levels and forecast accuracy, and prepare sales forecasts for production planning;
Added 7 mins ago
Lead Medical Assistant / Clinical Office Coordinator
Emerson Hospital
Concord, MA
In this position, you’ll support physicians while also guiding and coordinating Medical Assistant activities to ensure a smooth, efficient, and patient-centered experience. This is a great…
Added 8 mins ago
Licensed Clinical Social Worker/ LCSW
Potomac Management Solutions
Kittrell, NC
…coordination and integration of the mental health and wellness program with other Center programs and activities such as counseling, residential life, and recreation. This will be done in…
Added 9 mins ago
H
Global Training Services Manager
Honeywell
Rosemont, IL
- $168,000 to $211,000 USD / year
As a Global Training Services Manager here at Honeywell Technologies, you will lead the charge in expanding and accelerating the growth of our UOP Training Services portfolio.
Added 10 mins ago
Senior Electrical Project Engineer
Weston Solutions
Lakewood, CO · Austin, TX · Houston, TX · Lincolnshire, IL · West Chester, PA
Assists the Project Manager in estimating and tracking project deliverables, costs, schedule, quality, and safety so that projects are completed to meet client and firm requirements. The…
Added 10 mins ago
Environmentl Health & Safety Manager
Anchor Glass Container LLC
Elmira, NY
Responsible for assuring environmental compliance at manufacturing and support facilities with additional responsibility for the safety and health compliance of employees, visitors, and…
Added 10 mins ago
KD
Summer 2027 Intern - Warehouse Operations Management (Northlake, IL)
Keurig Dr Pepper
Northlake, IL
- $28 USD / hour
Weeks 1-3 will be hands on training within warehouse and 4-10 will be dedicated project work. You will be assigned a manager, mentor and will work projects with another peer intern.
Added 10 mins ago
HC
Warehouse Manager: 1st Shift
Hentzen Coatings, Inc.
Batavia, IL
- $80,000 to $95,000 USD / year
The Warehouse Manager will serve as a hands-on leader responsible for daily warehouse operations while actively contributing alongside the team. This role combines people leadership with…
Added 11 mins ago
ServiceNow Senior Scrum Master
Leidos
Scott Air Force Base, IL
…with team members, with other Agile Scrum Masters, and with support personnel to ensure that the team’s commitments at the Program Increment (PI) Planning are met. She/he will facilitate…
Added 11 mins ago
Spclst,Market Store Protection
Ross Stores, Inc.
Evergreen Park, IL
…mentality to protect the Ross treasure. This position will support the Area Loss Prevention Manager (ALPM) by working at assigned Stores within the market as prioritized by the…
Added 11 mins ago
Retail Sales Agronomist, Brevant Seed (Central IL)
Corteva Agriscience
IL
Coordinate efforts with functional leaders in the area. (Area Product Manager (APM), Area Business Development Manager (ABDM), customer service team, supply team, program team, etc.).
Added 11 mins ago
Bilingual Human Resources Manager
Kelly Services
Bedford Park, IL
At Kelly®, we’re seeking an experienced, bilingual English/Spanish Human Resources Manager for a direct-hire opportunity supporting two manufacturing plants in Bedford Park, Illinois .
Added 11 mins ago
CL
Supervisor, Operations
CEVA Logistics
New Lenox, IL
- $58,656 to $87,984 USD / year
Support the Operations Manager with special projects as needed.

N-able

Manager, Technical Support

Morrisville, NC, United States

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Job details

Apply by: Nov 2, 2027
Experience: Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Posting language: English
Posted: Nov 2, 2026

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager, Technical Support will be a proven leader and will have experience managing a team of Technical Support Representatives. The Manager, Technical Support is responsible for team performance, ensuring timely resolution of customer issues, as well as high customer satisfaction, and acts as the primary escalation point for client partners. This position requires an understanding of technical issues and the ability to lead their direct reports through the response, working across departments to drive issue resolution and escalating issues when necessary.

What You'll Do

Manages the day-to-day operations of the Contact Center including recruiting, training, mentoring, motivating and managing a team of Support Representatives and Team Leads.
Monitors and collaborates with team members to ensure all Case Management activities align with N-able's Support Best Practices.
Optimizes and drives adherence to processes and practices for knowledge sharing and communication.
Monitors case load and ensures adherence to the SLA.
Oversees case management, including monitoring operational metrics, incident backlog review, and escalation tracking.
Mentors direct reports, provides growth opportunities, and conducts performance reviews.
Handles and resolves conflicts within the team or department.
Monitors KPIs to measure team performance and drive performance improvement.
Compiles efficiency metrics and presents recommendations to management to drive change.
Handles customer issue escalation and resolution through all levels of the organization.
Assigns and manages projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.
Provides empathy and understanding of customer issues and the impact on their business operations.
Develops individual and team objectives to contribute positively to organizational goals and direction.
Works across teams and functions (Technical Support, Business, Development, and Quality Assurance) to escalate and resolve defects.
Reviews departmental communication and processes, while recommending improvements and driving efficiency.
Reviews satisfaction survey data and leverages feedback to coach direct reports and drive satisfaction.
Ensures coverage for off hours issues, as defined by the SLA.
Handles staffing planning and resource allocation
Manages hiring, training and onboarding of new team members.

What You'll Bring

Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Strong knowledge of industry best practice and IT infrastructure
Strong delegation and task management skills
Strong leadership skills in team motivation, coaching and development
Skilled at problem-solving, decision making, and negotiations
Strong interpersonal skills; able to communicate at all levels of an organization
Skilled in written and verbal communication to technical and non-technical audiences and at all levels of the organization, as well as across the customer base
Knowledge of support case management workflow and operational metrics
Able to manage multiple projects simultaneously
Able to navigate challenging situations in a professional manner
Experience working with Salesforce and understanding of SaaS architecture is a plus
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
Demonstrated ability to manage multiple and changing priorities and drive quality improvements

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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More about this job

Skills

Technical support
Manage a team
Customer service
Recruitment
Coaching
Case management
Communication skills
Documentation
Quality assurance
Onboarding
Manage schedule of tasks
Leadership
Problem solving
Decision making
Interpersonal skills
Workflow
Salesforce

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