Jobs in the United States

25+ jobs

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Added 1 min ago
AN
Chief Financial Officer
AllHealth Network
Englewood, CO
- $275,000 to $290,000 USD / year
Partner with the Payroll Manager to ensure accurate pay for 800+ employees, review biweekly payroll and cash-flow implications, and oversee accurate employee account information in the…
Added 2 mins ago
MGR, FACILITIES
Compass Group
CLEBURNE, TX
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a…
Added 4 mins ago
AG
Manager of Financial Services
Audigy Group, LLC
WA
- $80,000 to $90,000 USD / year
The Manager of Financial Services will establish and maintain standards, processes, and performance expectations that support operational excellence, financial accuracy, exceptional…
Added 6 mins ago
AG
Manager of Financial Services
Audigy Group, LLC
WA
- $80,000 to $90,000 USD / year
The Manager of Financial Services will establish and maintain standards, processes, and performance expectations that support operational excellence, financial accuracy, exceptional…
Added 6 mins ago
Frontend Engineer
GN Consumer Hearing Corporation
United States
· You will join the Growth Engineering organization, reporting to the Senior Engineering Manager, Growth.
Added 6 mins ago
Career Pathways Manager (Contract)
Roo
Remote, United States
The Career Pathways Manager is a key member of Roo's Relief-to-Hire team (R2H), helping connect veterinary professionals with meaningful career opportunities.
Added 9 mins ago
VI
Government Supply Manager
Viasat, Inc.
Carlsbad, CA
- $123,000 to $184,000 USD / year
…take on something new, you'll find leaders who support your development and help you turn your ambition into…
Added 10 mins ago
WF
E-Commerce Associate Team Leader (In-Store Shopper Assistant Department Manager)
Whole Foods Market
Wall Township, NJ
- $21.55 to $35 USD / hour
Partner with Team Leader to identify high-potential Team Members and create development plans
Added 12 mins ago
Senior Product Manager, Identity
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Identity based in the United States.
Added 12 mins ago
J
Employee Accommodations Manager
Jobgether
Remote, United States
- $73,000 to $83,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Employee Accommodations Manager based in United States.
Added 12 mins ago
J
Director of Finance
Jobgether
Remote, United States
- $150,000 to $180,000 USD / year
Lead, mentor, and develop the Finance & Accounting Manager through clear expectations, regular feedback, and professional development opportunities.
Added 12 mins ago
Sr. Manager, Government Contracts & Compliance Counsel
Synopsys
Exton, PA
The Ansys Government Initiatives, LLC (AGI) Sr. Manager, Government Contracts & Compliance Counsel will report to the AGI General Counsel with dotted line reporting to the AGI Sr. Director,…
Added 19 mins ago
District Loss Prevention Manager Hattiesburg, MS
Ollie's Bargain Outlet
Hattiesburg, MS
Strong field sales career growth & talent development culture for top performers
Added 19 mins ago
District Loss Prevention Manager Baltimore, MD
Ollie's Bargain Outlet
Baltimore, MD
Strong field sales career growth & talent development culture for top performers
Added 21 mins ago
AF
Housekeeping Manager
American Family Fitness
Fredericksburg, VA
- $15 to $19 USD / hour
The Housekeeping Manager is responsible for leading the Housekeeping Department to ensure a clean, safe, and welcoming environment for members, guests, and team members. This position…
Added 26 mins ago
EC
Director of Property Management
Episcopal Community Services (ECS)
San Francisco, CA
- $135,079 to $137,154 USD / year
Added 26 mins ago
Sales Relationship Manager
Sammons Financial Group
Sioux Falls, SD
…language and conduct involving interaction with employees, partner agencies and…
Added 28 mins ago
Retail Assistant Manager (Assistant Brand Experience Leader)-Dogwood Festival
Bath & Body Works
Flowood, MS
Career Development | Fun Stores | Free Product | 40% Discount
Added 31 mins ago
CI
Dell Territory Sales Representative
Companies, Inc.
Madison, MS
- $20 USD / hour
With 2020's rapid growth comes an exciting career path and professional development opportunities. We represent companies throughout the US across multiple industries, affording unlimited…
Added 31 mins ago
CI
Dell Territory Sales Representative
Companies, Inc.
Anchorage, AK
- $20 USD / hour
With 2020's rapid growth comes an exciting career path and professional development opportunities. We represent companies throughout the US across multiple industries, affording unlimited…
Added 31 mins ago
CI
Dell Territory Sales Representative
Companies, Inc.
Browns Summit, NC
- $20 USD / hour
With 2020's rapid growth comes an exciting career path and professional development opportunities. We represent companies throughout the US across multiple industries, affording unlimited…
Added 31 mins ago
Senior Product Manager, Constellation Services
Planet
San Francisco, CA
…products at different stages of maturity, from early customer co-development to broader commercial availability. The ideal candidate is able to work as part of a global team supporting…
Added 31 mins ago
Senior Product Manager, Constellation Services
Planet
Arlington, VA
…products at different stages of maturity, from early customer co-development to broader commercial availability. The ideal candidate is able to work as part of a global team supporting…
Added 35 mins ago
C&
Youth Development Leader
City & Borough of Juneau
Juneau, AK
- $23.42 to $25 USD / hour
Zach Gordon Youth Services is looking for a qualified individual to fill our Youth Development Leader position at Shéiyi X_aat Hít Youth Shelter.
Added 36 mins ago
Senior HR Business Partner
Hoxton Circle
Northridge, CA
…the San Fernando Valley that is looking for an HR Business Partner. The company has over 100 employees and leadership wants a dedicated HR professional who can be a real partner to the…

N-able

Manager, Technical Support

Morrisville, NC, United States

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Job details

Apply by: Nov 2, 2027
Experience: Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Posting language: English
Posted: Nov 2, 2026

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager, Technical Support will be a proven leader and will have experience managing a team of Technical Support Representatives. The Manager, Technical Support is responsible for team performance, ensuring timely resolution of customer issues, as well as high customer satisfaction, and acts as the primary escalation point for client partners. This position requires an understanding of technical issues and the ability to lead their direct reports through the response, working across departments to drive issue resolution and escalating issues when necessary.

What You'll Do

Manages the day-to-day operations of the Contact Center including recruiting, training, mentoring, motivating and managing a team of Support Representatives and Team Leads.
Monitors and collaborates with team members to ensure all Case Management activities align with N-able's Support Best Practices.
Optimizes and drives adherence to processes and practices for knowledge sharing and communication.
Monitors case load and ensures adherence to the SLA.
Oversees case management, including monitoring operational metrics, incident backlog review, and escalation tracking.
Mentors direct reports, provides growth opportunities, and conducts performance reviews.
Handles and resolves conflicts within the team or department.
Monitors KPIs to measure team performance and drive performance improvement.
Compiles efficiency metrics and presents recommendations to management to drive change.
Handles customer issue escalation and resolution through all levels of the organization.
Assigns and manages projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.
Provides empathy and understanding of customer issues and the impact on their business operations.
Develops individual and team objectives to contribute positively to organizational goals and direction.
Works across teams and functions (Technical Support, Business, Development, and Quality Assurance) to escalate and resolve defects.
Reviews departmental communication and processes, while recommending improvements and driving efficiency.
Reviews satisfaction survey data and leverages feedback to coach direct reports and drive satisfaction.
Ensures coverage for off hours issues, as defined by the SLA.
Handles staffing planning and resource allocation
Manages hiring, training and onboarding of new team members.

What You'll Bring

Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Strong knowledge of industry best practice and IT infrastructure
Strong delegation and task management skills
Strong leadership skills in team motivation, coaching and development
Skilled at problem-solving, decision making, and negotiations
Strong interpersonal skills; able to communicate at all levels of an organization
Skilled in written and verbal communication to technical and non-technical audiences and at all levels of the organization, as well as across the customer base
Knowledge of support case management workflow and operational metrics
Able to manage multiple projects simultaneously
Able to navigate challenging situations in a professional manner
Experience working with Salesforce and understanding of SaaS architecture is a plus
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
Demonstrated ability to manage multiple and changing priorities and drive quality improvements

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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More about this job

Skills

Technical support
Manage a team
Customer service
Recruitment
Coaching
Case management
Communication skills
Documentation
Quality assurance
Onboarding
Manage schedule of tasks
Leadership
Problem solving
Decision making
Interpersonal skills
Workflow
Salesforce

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