Jobs in the United States

25+ jobs

Save this search

Added 7 mins ago
Critical Facility Engineer
Meta
Kuna, ID
Meta is seeking a data center Critical Facility Engineer to join our Data Center Facility Operations team. Our data centers serve as the foundation upon which our software operates to meet…
Added 7 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Boise, ID
…high-ownership engineering team that partners closely with Sales Operations, Account Management, Billing, and Institutional Operations to unlock revenue, improve forecasting, and create…
Added 7 mins ago
Lead Director - Network and Data Center Engineering
CVS Health
Boise, ID
Establish best practices for configuration, deployment, and operations
Added 7 mins ago
Senior RAM Quality Engineer
Micron Technology, Inc.
Boise, ID
…best-known methods that support defect detection and metrology operations. You will analyze quality performance metrics, drive excursion mitigation, improve sampling strategies, and…
Added 7 mins ago
MT
US Construction Senior Controls Manager
Micron Technology, Inc.
Boise, ID
- $148,000 to $258,000 USD / year
…engineering, construction, procurement, commissioning, and operations to deliver world-class facilities that power the future of…
Added 7 mins ago
Full Stack AI Engineer
Micron Technology, Inc.
Boise, ID
Our team builds and enables scalable, cloud-native software platforms that power critical manufacturing and business operations. We use modern full stack engineering practices and AI-driven…
Added 7 mins ago
SLED Account Executive (North Central)
Rubrik
Boise, ID
Rubrik (NYSE: RBRK) is the Security and AI Operations Company, delivering one platform built at the intersection of data, identity, and AI. The platform enables agentic cyber resilience and…
Added 7 mins ago
National Channel Director, Consulting & Ecosystem Partnerships
Zayo
Boise, ID
· Partner with Sales, Channel, Marketing, Product Management, Operations, and Executive Leadership to execute strategic growth initiatives.
Added 7 mins ago
O
Director, Application Software Engineering
Oracle
Boise, ID
- $129,000 to $306,400 USD / year
…elements for teams to perform periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical…
Added 7 mins ago
Application Analyst Willow Inpatient
Intermountain Health
Boise, ID
Added 7 mins ago
IT Category Buyer
Amentum
Boise, ID
…ensure critical supply needs are met. Responsible for purchasing operations in medium spend/medium complex categories. US Citizenship is required. This is a remote-telework role, you must…
Added 7 mins ago
Integrations Program Manager
Meta
Boise, ID
…integration programs that connect Meta's products, platforms, and operations at scale. In this role, you will define the strategic framework for how Meta's systems, APIs, and third-party…
Added 7 mins ago
Revenue Integrity Charge Auditor
Intermountain Health
Boise, ID
Added 7 mins ago
Employee Relations Partner
ElevenLabs
New York City, NY
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company - from engineering to growth to operations.
Added 8 mins ago
UC
Construction Control Representative
U.S. Coast Guard
Cape May, NJ
- $68,013 to $88,421 USD / year
Inspecting contractor operations, methods, techniques, and materials during construction to ensure conformance with plans, specifications, approved schedules, and acceptable construction…
Added 8 mins ago
TS
IT Specialist (Operating Systems)
Transportation Security Administration
Springfield, VA · Herndon, VA
- $102,415 to $158,322 USD / year
Supports a variety of information technology (IT) infrastructure operations, engineering, and system projects such as installation of new operational technical environments or engineering…
Added 8 mins ago
HN
Information Technology Specialist (Security)
Headquarters, NASA
Washington, DC
- $143,913 to $187,093 USD / year
…compatibility to support secure and efficient enterprise IT…
Added 10 mins ago
OO
Senior Counterintelligence Integration Manager
Office of the Director of National Intelligence
Bethesda, MD
- $169,279 to $197,200 USD / year
…coordination and deconfliction of offensive counterintelligence operations/activities (OFCO/A) to advance the integration of NCSC initiatives with OFCO/A executors to counter foreign…
Added 12 mins ago
Supervisory Physician (Administration)
Indian Health Service
Bloomfield, NM
…standards and accreditation requirements. Directs daily clinical operations, including staffing, workforce management, budgets, resources, and service delivery across the Service Unit.…
Added 12 mins ago
Activity Security Representative (ASR) I
General Dynamics Information Technology
Albuquerque, NM
Added 12 mins ago
Senior Enterprise Engineer - Salesforce Platform (EAA - STP)
Coinbase
Santa Fe, NM
…high-ownership engineering team that partners closely with Sales Operations, Account Management, Billing, and Institutional Operations to unlock revenue, improve forecasting, and create…
Added 12 mins ago
Lead Director - Network and Data Center Engineering
CVS Health
Santa Fe, NM
Establish best practices for configuration, deployment, and operations
Added 12 mins ago
SLED Account Executive (North Central)
Rubrik
Santa Fe, NM
Rubrik (NYSE: RBRK) is the Security and AI Operations Company, delivering one platform built at the intersection of data, identity, and AI. The platform enables agentic cyber resilience and…
Added 12 mins ago
National Channel Director, Consulting & Ecosystem Partnerships
Zayo
Santa Fe, NM
· Partner with Sales, Channel, Marketing, Product Management, Operations, and Executive Leadership to execute strategic growth initiatives.
Added 12 mins ago
O
Director, Application Software Engineering
Oracle
Santa Fe, NM
- $129,000 to $306,400 USD / year
…elements for teams to perform periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical…

N-able

Manager, Technical Support

Morrisville, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 2, 2027
Experience: Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Posting language: English
Posted: Nov 2, 2026

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager, Technical Support will be a proven leader and will have experience managing a team of Technical Support Representatives. The Manager, Technical Support is responsible for team performance, ensuring timely resolution of customer issues, as well as high customer satisfaction, and acts as the primary escalation point for client partners. This position requires an understanding of technical issues and the ability to lead their direct reports through the response, working across departments to drive issue resolution and escalating issues when necessary.

What You'll Do

Manages the day-to-day operations of the Contact Center including recruiting, training, mentoring, motivating and managing a team of Support Representatives and Team Leads.
Monitors and collaborates with team members to ensure all Case Management activities align with N-able's Support Best Practices.
Optimizes and drives adherence to processes and practices for knowledge sharing and communication.
Monitors case load and ensures adherence to the SLA.
Oversees case management, including monitoring operational metrics, incident backlog review, and escalation tracking.
Mentors direct reports, provides growth opportunities, and conducts performance reviews.
Handles and resolves conflicts within the team or department.
Monitors KPIs to measure team performance and drive performance improvement.
Compiles efficiency metrics and presents recommendations to management to drive change.
Handles customer issue escalation and resolution through all levels of the organization.
Assigns and manages projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.
Provides empathy and understanding of customer issues and the impact on their business operations.
Develops individual and team objectives to contribute positively to organizational goals and direction.
Works across teams and functions (Technical Support, Business, Development, and Quality Assurance) to escalate and resolve defects.
Reviews departmental communication and processes, while recommending improvements and driving efficiency.
Reviews satisfaction survey data and leverages feedback to coach direct reports and drive satisfaction.
Ensures coverage for off hours issues, as defined by the SLA.
Handles staffing planning and resource allocation
Manages hiring, training and onboarding of new team members.

What You'll Bring

Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Strong knowledge of industry best practice and IT infrastructure
Strong delegation and task management skills
Strong leadership skills in team motivation, coaching and development
Skilled at problem-solving, decision making, and negotiations
Strong interpersonal skills; able to communicate at all levels of an organization
Skilled in written and verbal communication to technical and non-technical audiences and at all levels of the organization, as well as across the customer base
Knowledge of support case management workflow and operational metrics
Able to manage multiple projects simultaneously
Able to navigate challenging situations in a professional manner
Experience working with Salesforce and understanding of SaaS architecture is a plus
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
Demonstrated ability to manage multiple and changing priorities and drive quality improvements

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

Apply About employer

More about this job

Skills

Technical support
Manage a team
Customer service
Recruitment
Coaching
Case management
Communication skills
Documentation
Quality assurance
Onboarding
Manage schedule of tasks
Leadership
Problem solving
Decision making
Interpersonal skills
Workflow
Salesforce

Report this job