Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
Living Progress Strategy, Operations, and Strategic Initiatives Program Manager
Hewlett Packard Enterprise
Spring, TX
The Living Progress Strategy, Operations, and Strategic Initiatives Program Manager serves as an operational anchor and strategic driver for HPE’s corporate sustainability (Living Progress)…
Added 3 mins ago
Product Manager, Wired AIOps Efficacy
Hewlett Packard Enterprise
Cupertino, CA
Contributions have substantial technical impact on a significant HPE product/project, or a strategic/architectural direction. Go-to creator and innovator for critical business challenges…
Added 5 mins ago
J
Sr. Business Development Manager, Combatant Commands & Department of War
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
…steps. Our partner is looking for a Sr. Business Development Manager, Combatant Commands & Department of War based in the United…
Added 5 mins ago
J
Senior Product Manager, AI-native platform
Jobgether
Remote, United States
- $140,000 to $161,000 CAD / year
…and next steps. Our partner is looking for a Senior Product Manager, AI-native Platform based in United…
Added 8 mins ago
Physical Security Systems Analyst II
ULSA University of Louisville
United States
…physical security needs as outlined by the Physical Security Manager. This position serves as a subject matter expert as it relates to physical security, and is primarily responsible for…
Added 9 mins ago
Assistant Branch Manager
QXO
Taylor, MI
As an Assistant Branch Manager at QXO, you’ll support daily operations, lead the team, and ensure safety and service excellence.
Added 12 mins ago
Product Manager, Wired AIOps Efficacy
Hewlett Packard Enterprise
Cupertino, CA
Contributions have substantial technical impact on a significant HPE product/project, or a strategic/architectural direction. Go-to creator and innovator for critical business challenges…
Added 16 mins ago
Project Manager, Engineering
CoolSys
Princeton, NJ
To support our rapid growth, CoolSys Energy Design - Consulting Engineers (CED) is in search of a full-time, Project Manager to join our team in New Jersey. Our ideal candidate will have…
Added 18 mins ago
Senior Manager, ServiceNow HRSD Program and Solution Management
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
Serving as the primary client relationship lead across account and program teams, building trusted-advisor relationships with senior HR, IT, and Information Security stakeholders, including…
Added 18 mins ago
Capital Projects Technical Senior Manager - PMIS
Deloitte US
Chicago, IL · Dallas, TX · Fort Worth, TX · McLean, VA
As a Senior Manager (Implementation Lead) within our practice, your responsibilities will include:
Added 20 mins ago
SO
Administrative Assistant 2 (PCN 031378)
State of Alaska
Juneau, AK
- $28.83 USD / hour
…account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends…
Added 20 mins ago
SO
Protective Services Specialist 1/2 Anchorage (PCN 069272M)
State of Alaska
Anchorage, AK
- $29.36 to $33.76 USD / hour
Added 23 mins ago
Manager - Manufacturing & Tooling Development
Blue Origin Personnel, LLC
Space Coast, FL
As part of a passionate and growing team of experts, you will lead a team of manufacturing and tooling development engineers accountable for planning and developing the tooling, processes,…
Added 25 mins ago
Medical Equipment Branch Manager
Rotech Healthcare Inc.
Tulsa, OK
Rotech Healthcare Inc. is seeking an experienced and mission-driven Location Manager to oversee daily operations at one of our home healthcare branches. If you have a background in…
Added 29 mins ago
VI
Government Supply Manager
Viasat, Inc.
Carlsbad, CA
- $123,000 to $184,000 USD / year
We are looking for a highly driven Government Supply Manager to help manage and scale the procurement of fully assembled, finished electronic products with contract manufacturers. The…
Added 31 mins ago
S
Manager, Data Analytics
Synctera
Remote, United States
- $160,000 to $200,000 USD / year
…partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable…
Added 33 mins ago
Senior Product Manager, Identity
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager, Identity based in the United States.
Added 36 mins ago
Engineering Project Manager, Retail & Marcom Engineering
Apple
Sunnyvale, CA
contributing to the values that lead to extraordinary work. Every new product we build, service
Added 45 mins ago
AP
EHS Specialist
AVANGRID POWER, LLC
United States Of America, TX
- $47 to $52.75 USD / hour
· Possession of comprehensive interpersonal, speaking and writing skills in order to lead and influence personnel; to present technical information and proposed courses of action to members…
Added 46 mins ago
Immediate High School ELA Teacher
KIPP
Jacksonville, FL
…paths they choose – college, career, and beyond – so they can lead fulfilling lives and build a more just…
Added 49 mins ago
Program Manager
Aurora Flight Sciences Corporation
Columbus, MS
Lead the daily execution of the program within contractual agreements to ensure program cost, schedule. And technical goals are met.
Added 52 mins ago
Senior Product Manager, Constellation Services
Planet
San Francisco, CA
This is a high-impact opportunity for a PM with a solid technical background in satellite systems who is comfortable owning multiple products at different stages of maturity, from early…
Added 52 mins ago
Senior Product Manager, Constellation Services
Planet
Arlington, VA
This is a high-impact opportunity for a PM with a solid technical background in satellite systems who is comfortable owning multiple products at different stages of maturity, from early…
Added 55 mins ago
C&
Police Records Tech I
City & Borough of Juneau
Juneau, AK
- $25.91 to $26.79 USD / hour
In addition to the CBJ Wellness and Employee Assistance Program, JPD also has a robust Wellness Program. Highlights include 10 free sessions per year with a qualified mental health…
Added 1 hour ago
Sr Program Manager
Aerospace
Clearwater, FL
As a Program Manager, Aerospace Defense and Space here at Honeywell, you will lead and manage defense munition programs within the aerospace sector, ensuring successful project execution…

N-able

Manager, Technical Support

Morrisville, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 2, 2027
Experience: Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Posting language: English
Posted: Nov 2, 2026

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager, Technical Support will be a proven leader and will have experience managing a team of Technical Support Representatives. The Manager, Technical Support is responsible for team performance, ensuring timely resolution of customer issues, as well as high customer satisfaction, and acts as the primary escalation point for client partners. This position requires an understanding of technical issues and the ability to lead their direct reports through the response, working across departments to drive issue resolution and escalating issues when necessary.

What You'll Do

Manages the day-to-day operations of the Contact Center including recruiting, training, mentoring, motivating and managing a team of Support Representatives and Team Leads.
Monitors and collaborates with team members to ensure all Case Management activities align with N-able's Support Best Practices.
Optimizes and drives adherence to processes and practices for knowledge sharing and communication.
Monitors case load and ensures adherence to the SLA.
Oversees case management, including monitoring operational metrics, incident backlog review, and escalation tracking.
Mentors direct reports, provides growth opportunities, and conducts performance reviews.
Handles and resolves conflicts within the team or department.
Monitors KPIs to measure team performance and drive performance improvement.
Compiles efficiency metrics and presents recommendations to management to drive change.
Handles customer issue escalation and resolution through all levels of the organization.
Assigns and manages projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.
Provides empathy and understanding of customer issues and the impact on their business operations.
Develops individual and team objectives to contribute positively to organizational goals and direction.
Works across teams and functions (Technical Support, Business, Development, and Quality Assurance) to escalate and resolve defects.
Reviews departmental communication and processes, while recommending improvements and driving efficiency.
Reviews satisfaction survey data and leverages feedback to coach direct reports and drive satisfaction.
Ensures coverage for off hours issues, as defined by the SLA.
Handles staffing planning and resource allocation
Manages hiring, training and onboarding of new team members.

What You'll Bring

Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Strong knowledge of industry best practice and IT infrastructure
Strong delegation and task management skills
Strong leadership skills in team motivation, coaching and development
Skilled at problem-solving, decision making, and negotiations
Strong interpersonal skills; able to communicate at all levels of an organization
Skilled in written and verbal communication to technical and non-technical audiences and at all levels of the organization, as well as across the customer base
Knowledge of support case management workflow and operational metrics
Able to manage multiple projects simultaneously
Able to navigate challenging situations in a professional manner
Experience working with Salesforce and understanding of SaaS architecture is a plus
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
Demonstrated ability to manage multiple and changing priorities and drive quality improvements

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

Apply About employer

More about this job

Skills

Technical support
Manage a team
Customer service
Recruitment
Coaching
Case management
Communication skills
Documentation
Quality assurance
Onboarding
Manage schedule of tasks
Leadership
Problem solving
Decision making
Interpersonal skills
Workflow
Salesforce

Report this job