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MWR Recreation Assistant
Commander, Navy Installations Command
Monterey, CA
- $22 to $24 USD / hour
Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data.
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VH
Dietitian (Clinical)
Veterans Health Administration
Leavenworth, KS
- $51,283 to $98,671 USD / year
- Actively participates in formal and informal interdisciplinary team meetings. Completes care plans/Minimum Data Set (MOS) within established timeframes.
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VH
Lead Medical Support Assistant
Veterans Health Administration
Lincoln, NE
- $50,460 to $65,599 USD / year
The Lead Medical Support Assistant serves in the VA Outpatient Scheduling Services Department at the NWI Healthcare System, CBOC, in Lincoln, Nebraska. The Lead MSA is responsible for…
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VH
Diagnostic Radiologic Technologist (Mammography)
Veterans Health Administration
Hampton, VA
- $78,985 to $102,686 USD / year
…preparing all mammography documents/ reports for up-to-date data to ensure that the ACR, FDA and VA mandates are always within the prescribed standards. Technologist will be responsible for…
Added 2 mins ago
TM
Store Manager
The Men's Wearhouse, LLC
Capitola, CA · Capitola
- $27.13 to $38.75 USD / hour
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational…
Added 5 mins ago
VH
Licensed Practical Nurse- Laboratory (Oconomowoc VA Clinic)
Veterans Health Administration
Oconomowoc, WI
- $64,193 to $83,453 USD / year
May perform dressing changes, wound care, 12 lead ECG, ear irrigation/ lavage, suture removal, bladder scans, placement of foley catheter if ordered and oxygen tank/adapter set up.
Added 5 mins ago
Platform Consultant
Yext
Washington, DC
Yext (NYSE: YEXT) is the enterprise agentic marketing platform. Built on the world's most comprehensive structured data platform for local businesses, Yext gives brands and their partners…
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TM
Store Manager
The Men's Wearhouse, LLC
Grand Forks, ND · Grand Forks
- $22.36 to $32.39 USD / hour
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational…
Added 5 mins ago
VH
Supervisory Dietitian (Clinical Nutrition)
Veterans Health Administration
Tomah, WI
- $106,437 to $138,370 USD / year
…unrelated information and assumptions from inconclusive or variable data in all aspects of nutrition…
Added 6 mins ago
V
Assistant General Manager
Victra
Moscow, ID
- $28.63 USD / hour
On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will…
Added 7 mins ago
Staff Software Development Engineer – iOS
CVS Health
Remote, United States
Lead the design, implementation, and maintenance of integrations with Apple HealthKit, enabling secure collection, synchronization, and management of health and wellness data
Added 7 mins ago
Assistant, Dental Member
Kaiser Permanente
Happy Valley, OR
…new patients to fill out Health Questionnaire and Personal Data Form. Verify personal data on Visit Slip. Update computer if personal data is incorrect. Determine, explain and collect all…
Added 7 mins ago
Mechanical Engineer - HVAC/Plumbing - Data Centers Job Details | Black & Veatch Family of Companies
Black & Veatch
Tualatin, OR
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Coach (Supervisor) Air, D2 AZA, Air Manufacturing Innovation
Nike
Beaverton, OR
…operational acumen, decision-making skills, and the ability to lead through change in a fast-paced production environment. This individual excels at building engaged teams, driving…
Added 7 mins ago
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Portland, OR
Bachelor's degree in Computer Science, Engineering, Information Technology, Data Science, Applied Mathematics, Physics, Statistics, or a similar technical field
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ServiceNow - ServiceNow IT Service Management (ITSM) Manager- Tech Cons - Open Location
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Lead Director - Network and Data Center Engineering
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Lead Strategic Partnerships. Drive Operational Excellence. Shape the Future of Clinical Research.
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Portland, OR · Salem, OR
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Early Clinical Scientist
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Senior Manager, Security Operations Center
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…accurate, and compliant communication of scientific and clinical data through congress abstracts, posters, manuscripts, and other peer-reviewed…

N-able

Manager, Technical Support

Morrisville, NC, United States

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Job details

Apply by: Nov 2, 2027
Experience: Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Posting language: English
Posted: Nov 2, 2026

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager, Technical Support will be a proven leader and will have experience managing a team of Technical Support Representatives. The Manager, Technical Support is responsible for team performance, ensuring timely resolution of customer issues, as well as high customer satisfaction, and acts as the primary escalation point for client partners. This position requires an understanding of technical issues and the ability to lead their direct reports through the response, working across departments to drive issue resolution and escalating issues when necessary.

What You'll Do

Manages the day-to-day operations of the Contact Center including recruiting, training, mentoring, motivating and managing a team of Support Representatives and Team Leads.
Monitors and collaborates with team members to ensure all Case Management activities align with N-able's Support Best Practices.
Optimizes and drives adherence to processes and practices for knowledge sharing and communication.
Monitors case load and ensures adherence to the SLA.
Oversees case management, including monitoring operational metrics, incident backlog review, and escalation tracking.
Mentors direct reports, provides growth opportunities, and conducts performance reviews.
Handles and resolves conflicts within the team or department.
Monitors KPIs to measure team performance and drive performance improvement.
Compiles efficiency metrics and presents recommendations to management to drive change.
Handles customer issue escalation and resolution through all levels of the organization.
Assigns and manages projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.
Provides empathy and understanding of customer issues and the impact on their business operations.
Develops individual and team objectives to contribute positively to organizational goals and direction.
Works across teams and functions (Technical Support, Business, Development, and Quality Assurance) to escalate and resolve defects.
Reviews departmental communication and processes, while recommending improvements and driving efficiency.
Reviews satisfaction survey data and leverages feedback to coach direct reports and drive satisfaction.
Ensures coverage for off hours issues, as defined by the SLA.
Handles staffing planning and resource allocation
Manages hiring, training and onboarding of new team members.

What You'll Bring

Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Strong knowledge of industry best practice and IT infrastructure
Strong delegation and task management skills
Strong leadership skills in team motivation, coaching and development
Skilled at problem-solving, decision making, and negotiations
Strong interpersonal skills; able to communicate at all levels of an organization
Skilled in written and verbal communication to technical and non-technical audiences and at all levels of the organization, as well as across the customer base
Knowledge of support case management workflow and operational metrics
Able to manage multiple projects simultaneously
Able to navigate challenging situations in a professional manner
Experience working with Salesforce and understanding of SaaS architecture is a plus
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
Demonstrated ability to manage multiple and changing priorities and drive quality improvements

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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More about this job

Skills

Technical support
Manage a team
Customer service
Recruitment
Coaching
Case management
Communication skills
Documentation
Quality assurance
Onboarding
Manage schedule of tasks
Leadership
Problem solving
Decision making
Interpersonal skills
Workflow
Salesforce

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