Jobs in the United States

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CO
Storm/Sewer Technician II
City of Tualatin
Tualatin, OR
- $30.44 to $38.55 USD / hour
Conducts both routine as well as more complex/technical inspection sewer and stormwater infrastructure to identify maintenance deficiencies, needed repairs, and potential safety concerns.…
Added 3 mins ago
SI
Sr. Manager, Pricing Analytics & Strategy
Salesforce, Inc.
WA · CA
- $150,100 to $247,900 USD / year
We are looking for a Sr. Manager, Pricing Analytics & Strategy to join the Corporate Strategy team to help drive measurement and optimization of our top monetization initiatives. In this…
Added 9 mins ago
Manager, Research
ULSA University of Louisville
United States
…institutional offices, sponsors, and external collaborators, the Manager will strengthen the department's research infrastructure, support faculty investigators, and facilitate the growth…
Added 19 mins ago
Program Integration & Organizational Effectiveness Lead - Q or T/S Cleared - Albuquerque, NM
Deloitte US
Denver, CO
…valuation modeling, cost optimization, restructuring, government operations modernization, business design and transformation, infrastructure and real estate, mergers and acquisitions…
Added 24 mins ago
Manager - Manufacturing & Tooling Development
Blue Origin Personnel, LLC
Space Coast, FL
Ensure consistent application and communication of tooling requirements with production operations, including schedule, capacity planning, equipment, facilities, and infrastructure.
Added 33 mins ago
S
Manager, Data Analytics
Synctera
Remote, United States
- $160,000 to $200,000 USD / year
We are seeking a high-performing Manager, Data Analytics to join our Data team as an individual contributor. In this role, you will demonstrate mastery in applying theories, principles,…
Added 34 mins ago
Senior Systems Administrator
Jobgether
Remote, United States
…manage and strengthen secure, reliable, and scalable technology infrastructure across hybrid cloud and on-premises environments. In this role, you will oversee Microsoft 365 and Azure…
Added 34 mins ago
J
Director of Finance
Jobgether
Remote, United States
- $150,000 to $180,000 USD / year
Proven success managing financial operations within a small business, startup, or high-growth organization, including building scalable processes and financial infrastructure.
Added 34 mins ago
Sr. Manager, Government Contracts & Compliance Counsel
Synopsys
Exton, PA
The Ansys Government Initiatives, LLC (AGI) Sr. Manager, Government Contracts & Compliance Counsel will report to the AGI General Counsel with dotted line reporting to the AGI Sr. Director,…
Added 35 mins ago
IG
Systems Engineer
Insight Global
Seattle, WA
- From $91 USD / hour
Under general direction and in conjunction with the NetworkServer Engineer Manager, provides technical leadership to the Agencies network Agency's Server and Transit System engineering…
Added 36 mins ago
TF
Sr. IT SAP Systems Engineer
TreeHouse Foods Services, LLC
United States
- $100,800 to $151,200 USD / year
The position requires a strong technical professional who can independently manage day-to-day SAP Basis operations while also leading SAP upgrades, patching, performance optimization,…
Added 38 mins ago
Engineering Project Manager, Retail & Marcom Engineering
Apple
Sunnyvale, CA
…interactive marketing experiences and tools that keep creative operations moving. Together, those functions deliver the technology behind every product story Apple tells and every purchase…
Added 38 mins ago
Sr Manager, Product Management – Command Center Voice Software
Motorola Solutions, Inc.
MA · Waltham, MA
…plant floors and campus security run their day on Motorola infrastructure for the same…
Added 38 mins ago
Survey Crew Chief/Survey Party Chief
SAM, LLC
Murray, UT
…accurate, actionable data that helps clients move critical infrastructure projects forward with confidence. At SAM, you’ll be part of a team that values innovation, growth, and the…
Added 47 mins ago
AP
EHS Specialist
AVANGRID POWER, LLC
United States Of America, TX
- $47 to $52.75 USD / hour
…the environmental compliance, health & safety needs of field operations, training, engineering and senior leadership. This position reports to the Avangrid Power Health & Safety Manager, as…
Added 48 mins ago
Senior Manager, AI & Platform Engineering
Procore Technologies, Inc.
TX
We are looking for a Senior Manager, AI & Platform Engineering to lead a newly formed team that runs Procore’s enterprise AI platform (Claude) and the business/IT side of the Atlassian…
Added 1 hour ago
Manager, Application Software Engineering
Oracle
United States
…Manages the team to perform periodic maintenance and testing operations for application systems that require upgrading or patching (e.g., for critical…
Added 1 hour ago
Technical Support Analyst, Information Systems Specialist 5 (Pendleton/Madras) Multiple Positions
Department of Corrections
United States
…Specialist 5 to play a vital role in supporting our automation infrastructure across the…
Added 1 hour ago
Staff Software Engineer, WarehouseOS
HOJ INNOVATIONS, INC
Salt Lake City, UT
…what warehouse managers rely on to plan, monitor, and improve…
Added 1 hour ago
HR Generalist
Bechtel Corporation
New Albany, OH
…objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our…
Added 1 hour ago
Manager, Elec Sys & Utility Ops - TAC
DTE Energy Services, Inc.
Toledo, OH
…meeting customer requirements. This role also serves as the site operations leader and primary electrical SME, providing technical guidance on medium-voltage distribution, switching…
Added 1 hour ago
Product Manager - OEM/Heavy Civil
Trimble Inc
Dayton, OH
Empower the Future of Construction Tech: Senior Product Manager (OEM Solutions Focus) Ready to shape the technology that powers the world's leading construction machinery? Trimble is…
Added 1 hour ago
CT
Growth Marketing Manager
Caring Transitions
Cincinnati, OH
- $65,000 to $75,000 USD / year
…of the business: modernizing our technology, improving the infrastructure, and building a flat culture where good ideas win, initiative is rewarded, and talented people can make a real…
Added 1 hour ago
Lead Engineer I, Tech Product Manager
KPMG LLP
Cincinnati, OH
…team. KPMG is currently seeking a Lead Engineer I, Tech Product Manager to join our Digital Nexus Technology organization. Responsibilities: - Support, enhance, and maintain the ServiceNow…
Added 1 hour ago
AU
Project Manager - Power
AtkinsRealis USA Inc.
United States
- $130,000 to $160,000 USD / year
We are seeking a Project Manager – Power to join our team in one of our US offices.

N-able

Manager, Technical Support

Morrisville, NC, United States

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Job details

Apply by: Nov 2, 2027
Experience: Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Posting language: English
Posted: Nov 2, 2026

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager, Technical Support will be a proven leader and will have experience managing a team of Technical Support Representatives. The Manager, Technical Support is responsible for team performance, ensuring timely resolution of customer issues, as well as high customer satisfaction, and acts as the primary escalation point for client partners. This position requires an understanding of technical issues and the ability to lead their direct reports through the response, working across departments to drive issue resolution and escalating issues when necessary.

What You'll Do

Manages the day-to-day operations of the Contact Center including recruiting, training, mentoring, motivating and managing a team of Support Representatives and Team Leads.
Monitors and collaborates with team members to ensure all Case Management activities align with N-able's Support Best Practices.
Optimizes and drives adherence to processes and practices for knowledge sharing and communication.
Monitors case load and ensures adherence to the SLA.
Oversees case management, including monitoring operational metrics, incident backlog review, and escalation tracking.
Mentors direct reports, provides growth opportunities, and conducts performance reviews.
Handles and resolves conflicts within the team or department.
Monitors KPIs to measure team performance and drive performance improvement.
Compiles efficiency metrics and presents recommendations to management to drive change.
Handles customer issue escalation and resolution through all levels of the organization.
Assigns and manages projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.
Provides empathy and understanding of customer issues and the impact on their business operations.
Develops individual and team objectives to contribute positively to organizational goals and direction.
Works across teams and functions (Technical Support, Business, Development, and Quality Assurance) to escalate and resolve defects.
Reviews departmental communication and processes, while recommending improvements and driving efficiency.
Reviews satisfaction survey data and leverages feedback to coach direct reports and drive satisfaction.
Ensures coverage for off hours issues, as defined by the SLA.
Handles staffing planning and resource allocation
Manages hiring, training and onboarding of new team members.

What You'll Bring

Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Strong knowledge of industry best practice and IT infrastructure
Strong delegation and task management skills
Strong leadership skills in team motivation, coaching and development
Skilled at problem-solving, decision making, and negotiations
Strong interpersonal skills; able to communicate at all levels of an organization
Skilled in written and verbal communication to technical and non-technical audiences and at all levels of the organization, as well as across the customer base
Knowledge of support case management workflow and operational metrics
Able to manage multiple projects simultaneously
Able to navigate challenging situations in a professional manner
Experience working with Salesforce and understanding of SaaS architecture is a plus
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
Demonstrated ability to manage multiple and changing priorities and drive quality improvements

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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More about this job

Skills

Technical support
Manage a team
Customer service
Recruitment
Coaching
Case management
Communication skills
Documentation
Quality assurance
Onboarding
Manage schedule of tasks
Leadership
Problem solving
Decision making
Interpersonal skills
Workflow
Salesforce

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