Jobs in the United States

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Added 9 mins ago
Business Systems Analyst Consultant
PNC
Strongsville, OH
Translate business needs into clear, actionable system requirements while considering data, process, and technology constraints.
Added 9 mins ago
ES Project Manager - BU
Republic Services
Canton, OH
Provides data and reporting to customers in a manner consistent with contract or purchase order specifications.
Added 9 mins ago
Project Manager II
Riverside Research Institute
Dayton, OH
Project Manager II Location US-OH-Dayton ID 2026-4433 Category Process Management / Liaison / Program Support Position Type Full Time Salary Riverside Overview Riverside Research is an…
Added 18 mins ago
Program Manager
AIRO Group Holdings, Inc.
McLean, VA · Phoenix, AZ
The Program Manager leads execution of the contracts AIRO Drone wins. The first assignment is DMRE: a paid, five-week planning sprint (Milestone 2, expected November to December 2026) in…
Added 28 mins ago
SP
Building Official
St Pete Beach, City of (FL)
St Pete Beach, FL
- $50.52 to $80.83 USD / hour
Act as a technical advisor to the Department Director, City Manager, and the Board of Adjustment regarding construction and development issues.
Added 31 mins ago
CO
Emergency Preparedness Manager
City of Calabasas
Calabasas, CA
- $62.56 to $78.13 USD / hour
…participates in the development of policies and strategies for program operations; manages the effective use of program resources to support operational readiness, regulatory compliance,…
Added 1 hour ago
CO
Energy Account Services Specialist I/II (Power Resources Specialist I/II) – Energy Department
City of San Jose
San Jose, CA
- $108,151.68 to $143,423.28 USD / year
…full-time position reporting to the Senior Billing Operations & Data Manager (Senior Power Resources Specialist), with a focus on billing operations, regulatory and program reporting, data…
Added 1 hour ago
Manager, Technical Support
N-able
Morrisville, NC
The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager,…
Added 1 hour ago
Staff Operational Readiness Technical Program Manager, AI Infrastructure Deployment
Nscale
NY
10+ years in infrastructure operations, SRE, service transition or technical program management for large-scale data center or cloud platforms.
Added 1 hour ago
O
Principal Program Manager – Demand Planning
Oracle
Nashville, TN · Santa Clara, CA
- $91,000 to $209,500 USD / year
…engineering, customer management, product management, networking, data center, finance, and supply chain…
Added 1 hour ago
Telecommunications Engineer 4 - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
The engineer is the technical authority for inside plant (ISP) and outside plant (OSP) infrastructure on assigned task orders. This includes cabling, equipment, pathways, spaces, and…
Added 1 hour ago
Clinical Pharmacy Operations Specialist, Quality
Kaiser Permanente
Aurora, CO
…markets, Health Plan, Permanente Medical Group (PMG), and Medical Center leaders to drive performance towards quality goals (e.g., Medication Management Therapy Program, Medication…
Added 1 hour ago
MS
Nurse Practitioner Clinical Program Manager - ENT - Mount Sinai-Union Square - Full Time Day
Mount Sinai Health System
New York, NY
- Full-time
The Clinical Program Manager is responsible for assuring compliance with mandated clinical orientation, competency assessment and interventions in the assigned clinical program of…
Added 1 hour ago
A
Protection and Controls - Substations - Electrical Engineer - Remote (U.S.)
AECOM
Houston, TX
- $110,000 to $160,000 USD / year
…planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact…
Added 1 hour ago
Manager Contract Administration 1
Northrop Grumman
Plymouth · Rocket Center
…Warhead Operating Unit (OU) is seeking an experienced and dynamic Manager, Contract Administration 1 to join our…
Added 2 hours ago
Engineering Operation Technician, RNO101
Amazon
Sparks, NV
…maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment…
Added 2 hours ago
Cybersecurity Engineer (Cloud)
Amentum
Carson City, NV
Work with Identity, Network Security, Data Security, Detection and Incident Response, IT, connected program sites, and application teams to implement controls within their areas of…
Added 2 hours ago
BB
Electrical Instrumentation and Controls (EIC) Technician (3rd Shift)
Burt's Bees Manufacturing Company
United States
- $35.23 to $43.05 USD / hour
Assist in maintaining program/PLC backups for devices to ensure data integrity and recovery readiness.
Added 2 hours ago
Medical Assistant 2 (PACE) - San Ysidro
San Ysidro Health
San Diego, CA
Under direct supervision of the PACE center manager and within established scope of practice, the PACE Medical Assistant assists with coordinating multidisciplinary services, panel…
Added 2 hours ago
SO
Permits Project Manager - Durango
State of Colorado
Durango, CO
- $72,264 to $83,100 USD / year
The Traffic and Safety Team provides core professional and technical traffic engineering services, access permit and utility permit program management and delivery, maintenance and…
Added 2 hours ago
SO
Contract Compliance Specialist (Greeley)
State of Colorado
Greeley, CO
- $4,955 to $5,698 USD / month
…professional development. Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for…
Added 2 hours ago
SO
Electronics Specialist II (Metro Denver)
State of Colorado
Denver, CO
- $5,270 to $5,796 USD / month
…Intelligent Transportation Systems Office exists to manage CDOT’s ITS program, to operate the Colorado Traffic Management Center, to plan for CDOT ITS activities and support contracts, to…
Added 2 hours ago
SO
Transportation Planning Specialist (Planning Specialist II) - Denver
State of Colorado
Denver, CO
- $51,360 to $59,064 USD / year
Under the supervision of the section manager, this position will assist with the development of the Statewide and Regional Transportation Plans, work as a liaison to assigned CDOT Region(s)…
Added 2 hours ago
Practice Coordinator
UCSF
San Francisco, CA
The PC 3 position must accurately triage all client requests for care or information to the correct clinical provider, manager, or assist the students themselves when needed. This position…
Added 2 hours ago
OC
Lieutenant - Corrections (Support Operations and Training)
Osceola County
Kissimmee, FL
- $39.96 USD / hour
The Correctional Training Lieutenant is responsible for maintaining an effective and professional training program that supports the operational needs of the correctional facility.…

N-able

Manager, Technical Support

Morrisville, NC, United States

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Job details

Apply by: Nov 2, 2027
Experience: Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Posting language: English
Posted: Nov 2, 2026

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure; we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do, and in you.

The Manager, Technical Support is responsible for enhancing our organization and contributing to the evolution of our suite of world-class enterprise management software. The Manager, Technical Support will be a proven leader and will have experience managing a team of Technical Support Representatives. The Manager, Technical Support is responsible for team performance, ensuring timely resolution of customer issues, as well as high customer satisfaction, and acts as the primary escalation point for client partners. This position requires an understanding of technical issues and the ability to lead their direct reports through the response, working across departments to drive issue resolution and escalating issues when necessary.

What You'll Do

Manages the day-to-day operations of the Contact Center including recruiting, training, mentoring, motivating and managing a team of Support Representatives and Team Leads.
Monitors and collaborates with team members to ensure all Case Management activities align with N-able's Support Best Practices.
Optimizes and drives adherence to processes and practices for knowledge sharing and communication.
Monitors case load and ensures adherence to the SLA.
Oversees case management, including monitoring operational metrics, incident backlog review, and escalation tracking.
Mentors direct reports, provides growth opportunities, and conducts performance reviews.
Handles and resolves conflicts within the team or department.
Monitors KPIs to measure team performance and drive performance improvement.
Compiles efficiency metrics and presents recommendations to management to drive change.
Handles customer issue escalation and resolution through all levels of the organization.
Assigns and manages projects based on new product releases, call related issues and/or training needs within the organization. Tracks projects and initiates documentation based on project successes.
Provides empathy and understanding of customer issues and the impact on their business operations.
Develops individual and team objectives to contribute positively to organizational goals and direction.
Works across teams and functions (Technical Support, Business, Development, and Quality Assurance) to escalate and resolve defects.
Reviews departmental communication and processes, while recommending improvements and driving efficiency.
Reviews satisfaction survey data and leverages feedback to coach direct reports and drive satisfaction.
Ensures coverage for off hours issues, as defined by the SLA.
Handles staffing planning and resource allocation
Manages hiring, training and onboarding of new team members.

What You'll Bring

Technical Degree/Diploma, or a minimum of 5-7 years of experience within SaaS customer support environments, with 2+ years at the management level
Strong knowledge of industry best practice and IT infrastructure
Strong delegation and task management skills
Strong leadership skills in team motivation, coaching and development
Skilled at problem-solving, decision making, and negotiations
Strong interpersonal skills; able to communicate at all levels of an organization
Skilled in written and verbal communication to technical and non-technical audiences and at all levels of the organization, as well as across the customer base
Knowledge of support case management workflow and operational metrics
Able to manage multiple projects simultaneously
Able to navigate challenging situations in a professional manner
Experience working with Salesforce and understanding of SaaS architecture is a plus
Proven ability to execute in a customer-focused environment and advocate for customers across a cross-functional organization
Demonstrated ability to manage multiple and changing priorities and drive quality improvements

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, Inc. (NYSE: NABL), we are a global software company that turns IT possibilities into capabilities. That means we partner with technology leaders who support companies around the world by offering secure infrastructure and tools to navigate their evolving IT needs. We build strong relationships with our customers to help them thrive at every stage of growth, and at the heart of this effort is our network of N-ablites - a global team of extraordinary, diverse creators who are dedicated to making a difference in how our partners do IT.

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More about this job

Skills

Technical support
Manage a team
Customer service
Recruitment
Coaching
Case management
Communication skills
Documentation
Quality assurance
Onboarding
Manage schedule of tasks
Leadership
Problem solving
Decision making
Interpersonal skills
Workflow
Salesforce

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