Lead Product Manager Customer Experience -EMR Integrations
- SALT LAKE CITY, UT, United States
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Job details
- Posting language
- English
- Posted
Original job description
Overview The Lead Product Manager, Customer Experience - EMR Integrations defines and drives Myriad's enterprise strategy for EMR-integrated customer experiences, with a focus on embedding genetic testing into clinical workflows in ways that are intuitive, scalable, and clinically meaningful. This role partners across Product, Engineering, EMR Technology, Clinical Product, Commercial, Operations, and Executive Leadership to identify high-value opportunities, align investments, and deliver measurable improvements in ordering, results delivery, clinical decision support, and downstream workflows. In addition to owning product strategy and execution, this role serves as a hands-on leader and mentor within the Product organization, advancing best practices, supporting cross-functional delivery, and elevating the value of customer experience. Responsibility * Product Strategy, Vision and Portfolio Leadership: * Define and drive the multi-year product strategy for customer-facing EMR integrations across Myriad's portfolio. * Set priorities that balance customer needs, business objectives, technical feasibility, and long-term platform value. * Lead roadmap planning and investment recommendations for integration, workflow, and interoperability capabilities. * Identify market, regulatory, interoperability, and healthcare technology trends that create strategic advantage. * Build data-driven business cases and align senior stakeholders on priorities, risks, and tradeoffs. * Customer Experience and Workflow Transformation: * Champion an enterprise view of the customer experience across ordering, results delivery, clinical decision support, and follow-up workflows. * Identify opportunities to improve clinical workflows through EMR-enabled experiences that are intuitive, scalable, and measurable. * Partner with strategic customers, clinicians, and health systems to understand needs and shape future-state product direction. * Define customer experience principles and outcome measures that guide product decisions across teams. * Ensure investments improve provider efficiency, adoption, utilization, and customer satisfaction. * EMR Integration and Interoperability Leadership: * Lead product strategy for EMR integration capabilities, and extensibility across broader EMR ecosystems. * Guide interoperability priorities across HL7, FHIR, APIs, discrete data exchange, and clinical workflows. * Partner with Engineering and EMR Technology to evaluate technical approaches, scalability, and long-term platform investments. * Drive execution of high-impact initiatives that increase adoption, improve workflow fit, and deliver customer value. * Establish standards and best practices for customer-centered integration design. * Cross-Functional and Executive Leadership: * Serve as the primary product leader for EMR integration strategy across Product, Engineering, Clinical, Commercial, Operations, and Customer Success. * Influence senior leadership through customer insight, strategic recommendations, and business impact... For full info follow application link. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' re ligious practices and beliefs, as well as any mental health or physical disability needs.
More about this job
Skills
- Customer experience
- EMR
- Workflow