Scheduling Assistant

Summary

This position is responsible for scheduling patient appointments in multiple departments and hospitals/clinics for clinical diagnostic or therapeutic exams. This position requires the collection of accurate demographic, insurance and diagnostic data elements. This position also requires a broad knowledge of scheduling, registration and payer requirements necessary to secure payment.

Responsibilities

(25%)*Obtain necessary data elements (demographic) to schedule appointment and enter the information into the scheduling system. (25%)*Create a pre-registration for each scheduled visit including capture of insurance and financial information. (25%)*Verify insurance using online electronic verification system or by contacting payer directly. Confirm eligibility of benefits such as coverage limits and effective dates. (25%)*Collaborate with the physician offices to secure authorization, pre-certification and/or notification when necessary. OTHER DUTIES AND RESPONSIBILITIES: Perform scanning of orders into the EPIC System for upcoming encounters. Provide instructions to the patient and/or providers offices regarding required preparation. Work with staff and management to achieve defined scheduling/authorization weekly metrics. All other duties as assigned.

Certifications and Licensures

None

Required Education

Education: High School Diploma or GED

Comments: Associate’s degree in healthcare or related field preferred. Additional courses in medical terminology and experience with Excel and Word are preferred.

Other Information

At MyMichigan Health, we hold these values to be fundamental: Values: Excellence - We offer nothing less than the best. We adhere to the highest standards possible in clinical care and customer service. We continuously measure ourselves and constantly strive to improve. Integrity - We do the right thing, each time, every time. We treat each individual with compassion and respect, demonstrating the pinnacle of professionalism and dignity. We communicate openly and honestly. We recognize the unique individuality of each person. In all that we do, we exemplify the highest ethical standards. Teamwork - We provide individual commitment to a group effort. Collaboration benefits everyone - most importantly, our patients. It promotes efficiency, fosters professional and organizational growth, encourages learning, and stimulates innovation. Accountability - We accept responsibility for all we do. We are accountable for the outcomes of our efforts. We are responsible to the communities we serve, to our patients, and to one another. We recognize that as health care providers we occupy a position of trust. Behavior Standards: We use the following behaviors to support our values and provide a clear and simple description of exactly what is expected of every employee: Attitude is Everything, Reward and Recognition, Thoughtful Communication, Teamwork, Service Recovery, Patient Safety, Appearance Matters, Service Excellence, Privacy and Confidentiality, and Electronic Communication Manners.