Success Coordinator

POSITION DESCRIPTION

Position Title: Success Coordinator Reports To: Contact Center Assistant Director Department: Contact Center FLSA Status: Hourly Non-Exempt Original Issue Date: V 2020 11

PURPOSE OF POSITION:

The Success Coordinator (SC) works with potential students who are seeking career advancement or a career change, with an interest in the institution's programs.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Communicating with prospective students via telephone or email to help them make informed decisions by providing ethical, timely, accurate information regarding general information about the school's accreditation, education programs and importance of career consultations.
• Identifying prospective students' professional and educational goals, pairing them with the correct campus and scheduling options.
• Ensuring a positive student experience by establishing a professional rapport with prospective students, helping resolve any challenges or issues they may encounter prior to attending their career consultation.
• Responsible for a monthly quota, while managing his/her lead pipeline, and reporting personal performance to their supervisor.
• Customer-facing role where your camera must remain on throughout the process.
• Responsible for a monthly quota, while managing his/her lead pipeline, and reporting personal performance to their supervisor.
• Responsible for assisting in other duties as assigned to help prospective students attend their consultation, including
• Confirmations for schedules that are already set.
• Assisting with transfers, to help prospective students log in to their consultations.
• Any other duties needing assistance to provide the best student experience.

KEY COMPETENCIES:

• Customer focused.
• Excellent computer skills and commitment to use of technology.
• Possess strong written and oral communication skills.
• Confidentiality is a must for this role.
• Ethical conduct at all times.
• Positive, helpful attitude.

EDUCATION & EXPERIENCE REQUIREMENTS:

• High School Diploma/GED - Required
• Associate degree in Business Administration or related field; or a combination of education and experience preferred.
• Demonstrated proficiency in Microsoft Word and Excel (required)
• Proficiency in computer systems.
• Attention to detail.
• Ability to think outside the box.

PHYSICAL AND COGNITIVE DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• Listen to potential students and communicate verbal and written feedback. Must be able to exchange accurate information in these situations.
• Observe and detect concerns or areas for improvement within the workplace
• Frequently move about the office and customer/prospect locations in diverse environments.
• Maintain a high level of consistent cognitive function to negotiate complex transactions with employees and students or vendors.
• Stoop, kneel or crouch when maneuvering the office environment.
• Lift up 25lbs at times.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their supervisor.