CSR I

ESSENTIAL JOB FUNCTIONS

• Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams.
• Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams.
• Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.
• Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production. Proactively notify when an order is about to ship or when it will be late.
• Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate
• Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
• Any other duties needed to help drive our vision and abide by our organization’s values

SKILLS and ABILITIES

• Excellent written and verbal Communication skills
• Knowledge of Microsoft Office and strong computer skills.
• Ability to operate all customer service-related systems and software programs effectively.
• Must be an analytical thinker with problem solving skills
• Highly organized and detail oriented
• Able to effectively facilitate meetings and provide procedural training
• Have good temperament to handle both customer / internal issues, disputes and emergencies
• Fluent typist