Platform & Analytics Engineer

Platform & Analytics Engineer Location: Location: Hybrid - Irvine, CA

Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below! Mutual of Omaha Mortgage is looking for a hands-on Platform & Analytics Engineer who lives in two worlds: building the dashboards and reporting that drive decisions across our forward and reverse mortgage divisions, and keeping the platforms behind them healthy, monitored, and online. This is not a ticket-router or a pure analyst seat - you’ll write the SQL, build the pipelines, ship the dashboards, and be the first call when a production system goes sideways.

You’ll work directly with business, operations, and IT leadership, with broad access to our core platforms and the autonomy to fix what you find.

What You’ll Do Dashboards & Reporting (primary focus)

• Design, build, and maintain dashboards and recurring reports for executives, operations, and sales leadership across the forward and reverse divisions
• Develop and own data pipelines and curated datasets in our Databricks Unity Catalog environment (Spark SQL, Python)
• Translate loosely defined business questions into concrete metrics, reports, and self-serve dashboards
• Standardize reporting deliverables on company templates and drive consistency in KPIs across teams
• Automate manual reporting workflows and retire spreadsheet-driven processes

Platform Reliability & On-Call

• Serve as a primary on-call escalation point for production platform incidents - triage, communicate status, drive resolution, and coordinate with vendors when systems go down
• Monitor and support the health of core business platforms, including our loan origination system (Encompass), CRMs (Salesforce, Relcu), telephony (Five9), and the Databricks data environment
• Build monitoring, alerting, and health checks so we find problems before users do
• Perform root-cause analysis after incidents and implement fixes, not just workarounds
• Support integrations and data sync between platforms (APIs, connectors, scheduled jobs) and troubleshoot when they drift

General

• Document systems, runbooks, and reporting logic so knowledge doesn’t live in one person’s head
• Partner with Compliance and IT Security to handle borrower data appropriately (PII handling, access controls, audit support)

What We’re Looking For

• 4+ years in a hybrid data/platform role - analytics engineering, BI development, platform operations, sysadmin-with-data-chops, or similar
• Strong SQL (Spark SQL a plus) and working Python for data pipelines, automation, and reporting
• Hands-on experience with a modern data platform (Databricks strongly preferred; Snowflake/BigQuery acceptable)
• Experience building dashboards and executive-facing reporting (Databricks dashboards, Power BI, Tableau, or equivalent)
• Demonstrated experience supporting production business systems - comfortable being on call, triaging incidents, and working vendor support escalations
• Ability to work independently across ambiguous problems that span data, systems, and business processes
• Clear written communication - you can explain an outage to an executive and a data model to an analyst

Nice to Have

• Mortgage or financial services experience (Encompass/ICE Mortgage Technology, LOS data models, HMDA/pipeline reporting)
• Salesforce administration or reporting experience
• Telephony/contact center platform experience (Five9 or similar)
• API integration experience (REST, webhooks, scheduled sync jobs)
• Familiarity with regulated-industry data handling (PII, access governance)

What Working Here Looks Like

• Real ownership: you’ll be the go-to person for reporting and platform health, not one of fifty
• Direct exposure to executive leadership and measurable business impact
• A tech stack that’s actively being modernized - your work shapes it
• On-call is real but shared and reasonable; we invest in monitoring so 2 AM pages are rare, and your job includes making them rarer

The hourly rate for this position is $100 per hour.

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include:

• Vacation - Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
• Paid Sick Time - 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
• 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
• Multiple PPO Medical Plans, as well as HDHP eligible plan.
• Dental Coverage
• Vision Coverage
• Company Paid Life Insurance
• 401K with a generous employer match
• Additional Benefits including – Optional Life, FSA, Pet Insurance etc.
• Free Legal Services
• Employee Loan Program