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Added 2 days ago
Client Care Specialist I
Mutual Bancorp and its Subsidiaries
United States
Added 2 days ago
Systems Support Technician II
Mutual Bancorp and its Subsidiaries
Leominster, MA
Added 4 days ago
Relationship Banker I - Float
Mutual Bancorp and its Subsidiaries
Leominster, MA
Added 4 days ago
Facilities/Maintenance Assistant
Mutual Bancorp and its Subsidiaries
Leominster, MA
Added 16 days ago
Relationship Banker I - Centerville
Mutual Bancorp and its Subsidiaries
Centerville, MA
Added 17 days ago
Experienced Banker - Centerville
Mutual Bancorp and its Subsidiaries
Centerville, MA
Added 18 days ago
Director, Client Care
Mutual Bancorp and its Subsidiaries
Hyannis, MA
Added 19 days ago
Regional Mortgage Sales & Production Manager
Mutual Bancorp and its Subsidiaries
Leominster, MA
Added 23 days ago
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Mutual Bancorp and its Subsidiaries
Leominster, MA
Added 24 days ago
Senior Investment Officer
Mutual Bancorp and its Subsidiaries
Hyannis, MA
Added 24 days ago
Residential Lending Operations Manager
Mutual Bancorp and its Subsidiaries
Leominster, MA · Hyannis, MA
Added 24 days ago
Relationship Banker III - Orleans
Mutual Bancorp and its Subsidiaries
Orleans, MA
Added 24 days ago
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Mutual Bancorp and its Subsidiaries
Princeton, MA
Added 24 days ago
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Mutual Bancorp and its Subsidiaries
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Mutual Bancorp and its Subsidiaries
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Added 24 days ago
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Mutual Bancorp and its Subsidiaries
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Added 24 days ago
Assistant Banking Center Manager - Leominster Main Street
Mutual Bancorp and its Subsidiaries
Leominster, MA
Added 24 days ago
Underwriting Assistant II
Mutual Bancorp and its Subsidiaries
Hyannis, MA
Added 24 days ago
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Mutual Bancorp and its Subsidiaries
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Mutual Bancorp and its Subsidiaries
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Added 24 days ago
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Mutual Bancorp and its Subsidiaries
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Added 24 days ago
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Mutual Bancorp and its Subsidiaries
Hyannis, MA
Added 24 days ago
Payment Operations Specialist I - Temporary
Mutual Bancorp and its Subsidiaries
Leominster, MA · Hyannis, MA
Added 24 days ago
Payment Operations Supervisor
Mutual Bancorp and its Subsidiaries
Hyannis, MA · Leominster, MA
Added 24 days ago
Retail Administrative Coordinator
Mutual Bancorp and its Subsidiaries
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Mutual Bancorp and its Subsidiaries

Digital Analyst II

Leominster, MA, United States
Hyannis, MA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Sep 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Salary Grade : 16

SUMMARY:

Provides second-tier operational and technical support for Mutual Bancorp’s Digital Channels support team. Serves as the primary escalation point for complex support issues while assisting with application administration, vendor coordination, testing, system enhancements, and small to medium-sized projects. Acts as a subject matter expert for assigned digital banking solutions and mentors Digital Analyst I team members.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES:

Provide first and second level support for digital banking applications, including Online Banking, Mobile Banking, Payments, Telephone Banking, and other digital channel services.
Manage the Digital Support ticket queue by resolving routine service requests within established service levels and escalating complex issues to senior analysts or vendors as appropriate.
Process user administration requests including system access provisioning, role changes, and deactivation following established procedures.
Maintain departmental documentation including procedures, workflow documents, forms, and knowledge base articles.
Prepare and maintain departmental reports, metrics, and operational tracking logs.
Monitor digital banking systems for operational issues, outages and client impacting incidents, document findings, escalate issues appropriately, request root cause analysis when necessary, and communicate status updates to management.
Participate in small projects and departmental initiatives.
Support audit, compliance, and examination requests by gathering documentation and reports.
Complete assigned monthly review of GL reconciliations and vendor invoices.
Assist with routine product configuration updates, vendor forms, system maintenance activities, and administrative tasks.
Participate in User Acceptance Testing (UAT) for system enhancements, upgrades, new products, and releases by executing test scripts, documenting results, and reporting defects.
Crosstrain with Digital Analysts to provide operational backup support.
Maintain awareness of cybersecurity and fraud prevention best practices to help protect the Bank and customers.

QUALIFICATIONS:

EDUCATION & CERTIFICATIONS:

Bachelor’s degree in Business, Technology, Finance, or related field preferred; or equivalent banking/technology experience.

KNOWLEDGE, SKILLS & ABILITIES:

Advanced knowledge of digital banking platforms and delivery channels.
Strong understanding of web-based and mobile applications.
Working knowledge of HTML, CSS, Java, APIs, or related technologies preferred.
Intermediate to advanced SQL and reporting experience.
Strong knowledge of Microsoft O365 applications including Excel and Access.
Experience with vendor management and project coordination.
Ability to analyze operational and customer-impacting issues independently.
Prior banking and digital platform experience preferred.

COMPETENCIES:

Must have cyber security awareness to protect the digital environment, the Bank, and customers.
Problem Solving
Critical Thinking
Customer Service Orientation
Leadership and Mentorship
Technology Savviness / Digital Enthusiast
Adaptability and Flexibility
Project Coordination
Verbal and Written Communication
Cybersecurity Awareness
Analytical Thinking

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More about this job

Skills

Technical support
Documentation
Workflow
Root cause analysis
Regulatory compliance
Account reconciliation
Reporting
Cybersecurity
HTML
CSS
Oracle Java
SQL
Microsoft 365
Microsoft Excel
Microsoft Access
Vendor management
Problem solving
Critical thinking
Customer service
Leadership
Adaptability
Communication skills
Analytical skills

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