Total Rewards Support Coordinator

The Total Rewards Support Coordinator provides administrative and operational support to Murphy USA’s field employees, leaders, and Human Resources teams.

This role monitors shared HR inboxes, coordinates leave-related activities, processes approved employee and position changes, maintains accurate records, and responds to routine questions using established procedures. The coordinator works closely with Benefits, Payroll, Employee Relations, Compensation, HR Operations, field leadership, and third-party administrators to ensure requests are handled accurately and on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor designated HR shared inboxes and acknowledge, categorize, prioritize, and respond to routine requests using approved procedures and templates.

• Route nonstandard or sensitive matters to the appropriate Human Resources subject-matter expert and track requests through resolution.

• Follow up on missing information, approvals, or documentation and maintain accurate records of open and completed requests.

• Coordinate routine leave administration activities, including maintaining case records, monitoring deadlines, tracking documentation, and supporting return-to-work activities.

• Provide standard employment and leave information to approved third-party administrators using established data sources and procedures.

• Process approved supervisor, transfer, position, employee-status, and one-time compensation changes in the HR system.

• Review supporting documentation, approvals, effective dates, and employee information for completeness before processing transactions.

• Run recurring reports, review transactions for routine errors, reconcile records, and escalate discrepancies before payroll or leave deadlines.

• Maintain accurate case notes, transaction records, approval documentation, and audit support in the appropriate system of record.

• Prepare routine reports and metrics related to request volume, leave cases, transactions, turnaround time, aging, and rework.

• Maintain procedures, templates, contact lists, FAQs, job aids, and other employee or leader resources.

• Identify recurring questions or errors and recommend improvements to procedures, communications, training materials, or system workflows.

• Protect confidential employee, payroll, compensation, leave, and medical information.

• Perform other job-related duties as assigned.

QUALIFICATIONS

• Previous administrative, customer service, Human Resources, payroll, benefits, employee services, or related experience preferred.
• Strong customer service orientation with the ability to support employees and leaders professionally and respectfully.
• Strong organizational skills with the ability to manage multiple requests, deadlines, documentation requirements, and follow-up activities.
• Clear written and verbal communication skills.
• Strong attention to detail and commitment to maintaining accurate employee and transaction records.
• Ability to follow established procedures, approval requirements, service standards, and escalation guidelines.
• Sound judgment with the ability to recognize when a request requires additional review or escalation.
• Ability to work in a deadline-driven environment and adjust priorities based on payroll deadlines, leave requirements, and employee needs.
• Ability to appropriately handle confidential employee, payroll, compensation, leave, and medical information.
• Strong follow-through, accountability, and commitment to tracking assigned work through completion.

COMPUTER SKILLS

Proficiency with Microsoft Office, including Outlook, Excel, Word, PowerPoint, and Teams. The successful candidate should be able to:

• Manage shared email inboxes
• Maintain trackers and case records
• Enter and review employee information
• Run and review routine reports
• Reconcile data and identify exceptions
• Prepare basic operational metrics
• Organize and maintain electronic documentation

Experience with HR information systems, case-management systems, payroll systems, or leave-administration platforms is preferred. Experience with ADP Lyric or ServiceNow is a plus.

ADDITIONAL QUALIFICATIONS

Experience supporting a high-volume, multi-location, retail, or field employee population is preferred. Experience or exposure to the following is helpful but not required:

• Human Resources operations
• Employee services or shared-services support
• Leave administration
• Benefits or payroll support
• Employee and position transactions
• HR case management
• Records and document management
• Audit documentation
• Third-party administrator coordination

This position processes routine, approved transactions and provides support using established procedures. Decisions involving leave eligibility, accommodations, employee relations, legal interpretation, terminations, or compensation recommendations remain with the appropriate Human Resources subject-matter expert or leader.