The Human Resources Systems Operations (HRSO) Specialist supports Human Resources applications by identifying business requirements, configuring system solutions, and partnering with stakeholders to improve HR processes and technology. This role assists with maintenance, enhancements, issue resolution, testing, and project work across HR systems. The HRSO Specialist is responsible for supporting HR technology initiatives, evaluating enhancement requests, assisting with application administration, and partnering with business users, IT teams, and vendors to ensure HR systems meet organizational needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Analyzes HR system functionality and business processes to identify opportunities for improvements, enhancements, and operational efficiencies.
- Provides support for HR applications, troubleshooting issues and coordinating resolution efforts with internal teams and vendors.
- Assists with gathering, documenting, and validating business and functional requirements.
- Maintains system documentation, procedures, and project artifacts in alignment with company methodologies.
- Partners with Human Resources, IT, security, infrastructure, and vendor teams to support application maintenance and project activities.
- Assists with system configuration, testing, implementation, and deployment of new functionality and enhancements.
- Collaborates with coworkers and stakeholders on projects, system initiatives, and process improvements.
- Serves as a liaison between business users and vendor technical support teams to resolve system issues.
- Supports existing HR applications, including both vendor-supported and internally managed solutions.
- Participates in testing activities and helps develop testing strategies for new and existing systems.
- Performs other duties as assigned.
EDUCATION AND EXPERIENCE
Bachelor's degree in Human Resources, Business Administration, Information Systems, Computer Science, Information Technology, or a related field required. Additionally, 1-2 years of related HR systems, business applications, HRIS, or technology support experience, or an equivalent combination of education and experience.
PREFERRED QUALIFICATIONS
- Experience supporting HR systems such as ADP Lyric, ADP Workforce Now, Core HCM, Recruiting Management, and Time & Attendance solutions.
- Experience with UKG Workforce Management (WFM).
- Knowledge of HR processes including recruiting, workforce management, and core employee lifecycle administration.
- Experience with system implementations, configuration, testing, and vendor support activities.