BUSINESS DEVELOPMENT REPRESENTATIVE

•

• Position: Business Development Representative

o Receive inbound phone calls and online inquiries for the Service Departments of all Murphy Auto Group dealerships o Respond quickly and answer all customer questions to secure service appointments o Schedule service appointments as instructed and maintain customer records o Execute reminder calls to ensure industry leading customer show rates for set appointments o Execute missed appointments calls to reschedule when applicable o Maintain client relationships by identifying sales leads among new and existing customers o Collect and track all guest information as directed and record it appropriately into the BDC database o Execute warranty and recall communications on behalf of dealerships o Prospect for repeat customers within dealership databases and conduct outbound cold calls to secure appointments o Follow all company directives regarding the National Do Not Call List and the Privacy Act o Use precise scripts provided by the dealership when responding to guest inquiries and issues to satisfy the dealership and manufacturer goals o Project a warm and helpful approach while answering queries and providing general or related vehicle sales and service information o Maintain and communicate to our guests a high level of product and inventory expertise o Maintain knowledge of and communicate sales specials and promotions o Work together with other Sales & Service BDC Representatives in a team-based atmosphere o Communicate with dealership management or front-line workers on behalf of guests o Attend departmental and dealership meetings; perform additional tasks as directed by management o Other duties as assigned