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Added 1 min ago
Restaurant Manager
Dukin
South Berwick, ME
…teams and strong leaders. We’re looking for a people-focused leader who can build a positive culture, develop talent, and keep their team focused on delivering great service every…
Added 1 min ago
Kitchen Manager
projects/helpful-passage-853/companies/30ad1728-df4c-4814-8980-df0542fd3503
Sevierville, TN
…next chapter of your hospitality career. We’re looking for a leader who is ready to take ownership, embrace new challenges, and grow alongside a dynamic organization. Lead the kitchen.…
Added 3 mins ago
A
Construction Program Management Director
AECOM
New York, NY
- $285,000 to $330,000 USD / year
Contribute to the global learning and people development strategy for program management by identifying talent gaps, developing succession plans, and establishing workforce strategies to…
Added 4 mins ago
TS
Maintenance Tech II
TD SYNNEX Corporation
Romeoville, IL
- $26 to $32 USD / hour
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Added 5 mins ago
NOVA Program Manager
Munich Re Careers
Wayne, PA
HSB is a leader in equipment breakdown insurance, specialty coverages, inspection services, and engineering-based risk management for business, home and farm.
Added 7 mins ago
Executive Director, Network, Data Center and Communications Services - Computing Services
Carnegie Mellon University
Pittsburgh, PA
As a technology leader at Carnegie Mellon University, you will provide executive leadership for the network, data center, and communications services that support the university’s academic,…
Added 8 mins ago
Group Account Director, Market Access
Klick
Philadelphia, PA
…Medical Strategy, Creative, Digital, and Content teams, this leader directs cross-functional delivery, manages multimillion-dollar account financial performance, and develops account…
Added 10 mins ago
Senior Manager - Space Systems Engineering Department
The Boeing Company
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The ideal candidate will have a background in satellite system development as a technical lead and prior experience leading a highly skilled engineering workforce. This candidate will need…
Added 10 mins ago
Aeronautical Systems Integration & Test (ASIT); Test Capability Integrator (Associate or Mid-Level)
The Boeing Company
Berkeley, MO
…various programs supported – as well as supporting internal development efforts. Familiarity with estimating, schedules, budgets, risk management, and project planning is vital to success…
Added 10 mins ago
Head of FFIO Fund Operations
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Design, drive and execute a program of transformation that incorporates day-to-day operations and corresponding technology platform development/optimization
Added 12 mins ago
Store Manager
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Added 13 mins ago
Associate Banker II/15th & JFK/Bilingual Arabic, French or Spanish preferred (20hrs)
TD Bank, N.A.
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…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
Associate Banker I (40) Skyland
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Asheville, NC
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
Store Manager III (65th & 3rd Ave.)
TD Bank, N.A.
NY
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
Associate Banker I (96th & 3rd) PT 20 Hours -Bilingual Spanish preferred
TD Bank, N.A.
NY
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
Relationship Banker I (96th & 3rd Ave.)
TD Bank, N.A.
NY
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 13 mins ago
Small Business Banker I (Philadelphia, PA)
TD Bank, N.A.
Philadelphia, PA
…the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking…
Added 14 mins ago
ECM Lead Care Manager
CCRC Child Care Resource Center
Palmdale, CA
CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the…
Added 14 mins ago
ECM Lead Care Manager
CCRC Child Care Resource Center
Sylmar, CA
CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the…
Added 14 mins ago
People and Culture Senior Manager
Southwire Company LLC
Starkville, MS
…values. Provides a strategic approach to P&C planning, policy development, talent management, and fostering an inclusive workplace culture. Partners with senior leadership and Centers of…
Added 14 mins ago
HVAC Service Technician - Suwanee
Coolray Heating & Air
Suwanee, GA
Additional Perks: Tool Purchasing Program, annual boot allowance, and stable, year-round employment with a growing industry leader.
Added 14 mins ago
HVAC Service Technician - Newnan
Coolray Heating & Air
Newnan, GA
Additional Perks: Tool Purchasing Program, annual boot allowance, and stable, year-round employment with a growing industry leader.
Added 14 mins ago
HVAC Service Technician - Marietta
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Marietta, GA
Additional Perks: Tool Purchasing Program, annual boot allowance, and stable, year-round employment with a growing industry leader.
Added 15 mins ago
HVAC Service Technician - Marietta
Abacus Plumbing, Air Conditioning and Electrical
Marietta, GA
Additional Perks: Tool Purchasing Program, annual boot allowance, and stable, year-round employment with a growing industry leader.
Added 16 mins ago
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Service Technician II
Birge & Held Group LLC
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…housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared…

Munich Re Careers

NOVA Program Manager

Wayne, PA, United States

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Job details

Apply by: Nov 20, 2026
Experience: Minimum of 8 years of progressive experience in technology enablement, innovation, AI/automation, program management, operations, or business transformation.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Hartford Steam Boiler Inspection and Insurance Company (HSB) was founded on June 30, 1866. Our first president considered HSB as “the first company in America devoted primarily to industrial safety.” “Hartford Standards” quickly became the specifications for boiler design, manufacture and maintenance.

HSB is a leader in equipment breakdown insurance, specialty coverages, inspection services, and engineering-based risk management for business, home and farm.

Location: Open to hybrid or remote. Hybrid roles are 3 days in-office at our Wayne, PA, USA location. Location will be discussed in the interview process.

Purpose:

The AI & Technology Strategy & Enablement Manager leads the development and execution of the Service Operations technology, AI, automation, and innovation agenda. NOVA (New Operations Value Advancement) is the Service Operations capability focused on preparing the organization for emerging technologies and operating capabilities and enabling their effective adoption and use. The role defines strategic direction, identifies and prioritizes opportunities, and translates business strategy and operational needs into technology-enabled capabilities that improve capacity, quality, customer and employee experience, and cost effectiveness.

Working across Service Operations and in close partnership with Technology, Strategy & Execution, Transformation, and other stakeholders, the role identifies the right problems to solve, determines where technology can create meaningful value, and serves as the primary business-side driver of prioritized initiatives from discovery through implementation, adoption, and continuous improvement. The role ensures innovation efforts are strategically aligned, data-driven, appropriately governed, and focused on measurable business value and sustainable operational capabilities.

Functions:

Delivery, Adoption & Value Realization

Serve as the primary business-side driver for prioritized AI, automation, workflow, analytics, and technology initiatives, driving them from concept and discovery through implementation, adoption, measurement, and continuous iteration.
Translate business and operational needs into actionable requirements and work closely with Technology, UX, architecture, developers, Transformation, and operational stakeholders throughout delivery.
Coordinate decisions and dependencies, remove obstacles, resolve issues, and escalate where necessary to maintain momentum and successful execution.
Build understanding, confidence, operational readiness, and adoption through demonstrations, communications, coaching, training, feedback loops, and stakeholder engagement.
Measure outcomes and realized business value following implementation, using operational results, user feedback, and lessons learned to refine solutions and inform future priorities while ensuring alignment with enterprise governance, compliance, privacy, security, risk-management, and Responsible AI requirements.

Strategy, Vision & Innovation Direction

Define and champion the Service Operations technology, AI, automation, and innovation vision, aligned with broader business and organizational priorities.
Establish the strategic framework, priorities, and guardrails used to evaluate opportunities and guide investment and resource decisions.
Develop and maintain a multi-year technology and capability roadmap, balancing immediate operational needs with longer-term capability development.
Build alignment across Service Operations leadership and key partners around priorities, desired outcomes, dependencies, and measures of success.
Use operational data, customer and employee insights, strategic priorities, and business value to continually refine direction and investment focus.

Disocvery, Prioritization & Opportunity Development

Stay informed on emerging AI, automation, digital, and industry capabilities and assess their potential application within Service Operations.
Identify and frame meaningful business and operational problems, determining whether opportunities are primarily related to people, process, technology, or a combination.
Partner with Strategy & Execution, process improvement, Technology, and other subject-matter experts when opportunities require capabilities outside the role’s direct ownership.
Translate prioritized opportunities into clear use cases, business requirements, value hypotheses, success measures, and implementation considerations.
Prioritize opportunities based on strategic alignment, customer and employee impact, capacity, quality, cost, risk, feasibility, and expected business value.

Dimensions:

Service Operations technology, AI, automation, and innovation roadmap
Cross-functional portfolio spanning business, Technology, Transformation, and Strategy & Execution partners
Business value realization across capacity, quality, customer/employee experience, cost, and risk
Enterprise stakeholder alignment, adoption, and change enablement

Education and Experience:

Bachelor's degree in Business Administration, Operations Management, Information Systems, Business Analytics, or a related field; or equivalent combination of education and experience.
Minimum of 8 years of progressive experience in technology enablement, innovation, AI/automation, program management, operations, or business transformation.
Demonstrated success leading cross-functional AI, automation, technology or transformation initiatives from discovery through implementation, adoption, and measurable business outcomes.
Experience identifying and prioritizing business opportunities and translating operational problems into use cases, requirements, roadmaps, value hypotheses, and measurable outcomes.
Proven ability to influence stakeholders and coordinate across business, Technology, Transformation, and other delivery partners.
Working knowledge of AI, automation, digital technologies, data, and analytics, with the ability to engage effectively with both technical and business stakeholders.
Strong analytical, organizational, communication, facilitation, and change-adoption skills.

Knowledge and Skills:

Required:

Strategic thinking and technology/innovation leadership
Strong business acumen and value-based prioritization
Problem framing, opportunity discovery, and people/process/technology analysis
Ability to translate operational needs into technology-enabled solutions
Program leadership across complex, cross-functional initiatives
Stakeholder influence, relationship building, and executive communication
Data-driven decision making and outcome measurement
Working knowledge of technology governance, risk, privacy, security, and Responsible AI principles
Change leadership, communication, coaching, and technology adoption
Ability to work effectively in a rapidly changing environment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

Two options for your health insurance plan (PPO or High Deductible)
Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
Prescription drug coverage (included in your health insurance plan)
Short and Long Term Disability coverage
Vision and dental insurance plans

In addition to the above insurance offerings, our employees also enjoy:

A robust 401k plan with up to a 5% employer match
A retirement savings plan that is 100% company funded
Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
Eligibility to receive a yearly bonus as a Munich Re employee
A variety of health and wellness programs provided at no cost
A hybrid environment that gives you a choice in where and how you get work done
A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
An on-site complimentary workout facility as well as walking trails on campus grounds
On-site wellness center complete with nurse practitioner
Financial assistance for adoptions and infertility treatment
Paid time off for eligible family care needs
Tuition assistance and educational achievement bonuses
Free parking
A corporate matching gifts program that further enhances your charitable donation
Paid time off to volunteer in your community

Level: 08

Hiring Manager: Ronna Short

Exempt

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