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Pharmacy Customer Service Associate
Walgreens
WILDWOOD, NJ
- $16.92 to $21.5 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
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Pharmacy Customer Service Associate
Walgreens
MINNEAPOLIS, MN
- $17.37 to $21.5 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added just now
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Pharmacy Customer Service Associate
Walgreens
WAREHAM, MA
- $17.5 to $21.5 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added just now
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Pharmacy Customer Service Associate
Walgreens
OAKLAND, MD
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Pharmacy Customer Service Associate
Walgreens
BONITA SPRINGS, FL
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
W
Pharmacy Customer Service Associate
Walgreens
HOMOSASSA, FL
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
W
Pharmacy Customer Service Associate
Walgreens
OCALA, FL
- $16 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
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Pharmacy Customer Service Associate
Walgreens
MESA, AZ
- $16.15 to $20 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
Branch Manager I
Concord, NC
OR successful completion of the Branch Manager in Training (MIT) program and a minimum of 6 months of applied MIT experience.
Added 2 mins ago
TP
Sales Account Manager
Taylor Print & Visual Impressions Inc.
North Mankato, MN
- $70,000 to $90,000 USD / year
We are seeking a consultative, highly organized Sales Account Manager for Program Sales to join our team. You will serve as the primary bridge between our major contract program clients and…
Added 3 mins ago
A
Client Account Manager, B2B
Amsive
New York, NY
- From $75,000 USD / year
Amsive is hiring an Account Manager, Customer Experience, with prior experience in the Digital Marketing space working with B2B clients. We are targeting client-facing experience and a…
Added 3 mins ago
Relationship Banker II - Winter Haven Branch
Regions
Winter Haven, FL
Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
Added 3 mins ago
Relationship Banker I - Olive Branch Branch
Regions
Olive Branch, MS
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
Added 3 mins ago
Relationship Banker I - Ensley Branch - Pensacola FL
Regions
Pensacola, FL
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
Added 3 mins ago
Relationship Banker II - Cedar Falls
Regions
Cedar Falls, IA
Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
Added 4 mins ago
CO
Center for Writing Tutor and Office Coordinator (Full time term opportunity)
College of the Holy Cross
Worcester, MA
- $23 to $25 USD / hour
- Full-time
…dynamic, multifaceted college writing across the curriculum program. This position requires the candidate to have significant writing center tutoring experience. The tutor is responsible…
Added 4 mins ago
Regional Marketing & Proposal Manager
Volkert Inc
Austin, TX · Fort Lauderdale, FL · Hallettsville, TX · Tyler, TX · Tampa, FL · Orlando, FL · McKinney, TX · Chipley, FL · Little Rock, AR · Tallahassee, FL · Camp Hill, PA · San Antonio, TX · Gulf Breeze, FL · Virginia Beach, VA · Springfield, VA · Jacksonville, FL · Bentonville, AR · Miami, FL · Round Rock, TX · Maitland, FL · Panama City Beach, FL · Pensacola, FL · Houston, TX · Gainesville, FL · Rockwall, TX
We are currently searching for an experienced Regional Marketing & Proposal Manager to support our Program Management Region. In this role, you will manage our region-wide marketing team…
Added 5 mins ago
Brand Marketing Coordinator
FASHIONPHILE
New York, NY
…supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this…
Added 5 mins ago
Sr. Director Indirect Strategic Sourcing
MiniMed
Virtual, GA
Own Enterprise-Wide Indirect Spend: Provide strategic leadership across IT and Digital, professional services, contingent labor, facilities, MRO, marketing, travel, capital services, and…
Added 5 mins ago
DO
Product Support – Telework Hybrid
Department of Motor Vehicles
CA
- $6,513 to $10,537 USD / month
Under the general direction of the IT Manager I, the IT Specialist I will function as a technical or business lead analyst for complex applications and information systems related to the…
Added 5 mins ago
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Electrical Engineer
Continental
Mount Vernon, IL
- Up to $96,805 USD / year
…portfolio. For specialist dealers and fleet management, Tires offers digital tire monitoring and tire management systems, in addition to other services, with the aim of keeping fleets…
Added 5 mins ago
Senior Logistics Specialist
Leidos
Warner Robins, GA
Work closely with government ALMSS program manager, engineer, and logistics branch leads.
Added 5 mins ago
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Manager, Conversational & Agentic AI
ADP
Alpharetta, GA
- $86,600 to $161,600 USD / year
Manager, Digital Marketing - Conversational & Agentic AI
Added 6 mins ago
Sr Services Manager 3 - Digital Project Management
GE Vernova
Atlanta, GA
…attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches, projects and programs in the functional area or affected business organization and ways of…
Added 6 mins ago
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Threat Informed Defense Senior Manager
Accenture
Atlanta, GA
- $132,500 to $338,300 USD / year
…and engineering core of a global cyber threat intelligence program serving mission-critical industry environments. As the Threat Informed Defense Senior Manager, you will own the capability…

Munich Re Careers

NOVA Program Manager

Wayne, PA, United States

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Job details

Apply by: Nov 20, 2026
Experience: Minimum of 8 years of progressive experience in technology enablement, innovation, AI/automation, program management, operations, or business transformation.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Hartford Steam Boiler Inspection and Insurance Company (HSB) was founded on June 30, 1866. Our first president considered HSB as “the first company in America devoted primarily to industrial safety.” “Hartford Standards” quickly became the specifications for boiler design, manufacture and maintenance.

HSB is a leader in equipment breakdown insurance, specialty coverages, inspection services, and engineering-based risk management for business, home and farm.

Location: Open to hybrid or remote. Hybrid roles are 3 days in-office at our Wayne, PA, USA location. Location will be discussed in the interview process.

Purpose:

The AI & Technology Strategy & Enablement Manager leads the development and execution of the Service Operations technology, AI, automation, and innovation agenda. NOVA (New Operations Value Advancement) is the Service Operations capability focused on preparing the organization for emerging technologies and operating capabilities and enabling their effective adoption and use. The role defines strategic direction, identifies and prioritizes opportunities, and translates business strategy and operational needs into technology-enabled capabilities that improve capacity, quality, customer and employee experience, and cost effectiveness.

Working across Service Operations and in close partnership with Technology, Strategy & Execution, Transformation, and other stakeholders, the role identifies the right problems to solve, determines where technology can create meaningful value, and serves as the primary business-side driver of prioritized initiatives from discovery through implementation, adoption, and continuous improvement. The role ensures innovation efforts are strategically aligned, data-driven, appropriately governed, and focused on measurable business value and sustainable operational capabilities.

Functions:

Delivery, Adoption & Value Realization

Serve as the primary business-side driver for prioritized AI, automation, workflow, analytics, and technology initiatives, driving them from concept and discovery through implementation, adoption, measurement, and continuous iteration.
Translate business and operational needs into actionable requirements and work closely with Technology, UX, architecture, developers, Transformation, and operational stakeholders throughout delivery.
Coordinate decisions and dependencies, remove obstacles, resolve issues, and escalate where necessary to maintain momentum and successful execution.
Build understanding, confidence, operational readiness, and adoption through demonstrations, communications, coaching, training, feedback loops, and stakeholder engagement.
Measure outcomes and realized business value following implementation, using operational results, user feedback, and lessons learned to refine solutions and inform future priorities while ensuring alignment with enterprise governance, compliance, privacy, security, risk-management, and Responsible AI requirements.

Strategy, Vision & Innovation Direction

Define and champion the Service Operations technology, AI, automation, and innovation vision, aligned with broader business and organizational priorities.
Establish the strategic framework, priorities, and guardrails used to evaluate opportunities and guide investment and resource decisions.
Develop and maintain a multi-year technology and capability roadmap, balancing immediate operational needs with longer-term capability development.
Build alignment across Service Operations leadership and key partners around priorities, desired outcomes, dependencies, and measures of success.
Use operational data, customer and employee insights, strategic priorities, and business value to continually refine direction and investment focus.

Disocvery, Prioritization & Opportunity Development

Stay informed on emerging AI, automation, digital, and industry capabilities and assess their potential application within Service Operations.
Identify and frame meaningful business and operational problems, determining whether opportunities are primarily related to people, process, technology, or a combination.
Partner with Strategy & Execution, process improvement, Technology, and other subject-matter experts when opportunities require capabilities outside the role’s direct ownership.
Translate prioritized opportunities into clear use cases, business requirements, value hypotheses, success measures, and implementation considerations.
Prioritize opportunities based on strategic alignment, customer and employee impact, capacity, quality, cost, risk, feasibility, and expected business value.

Dimensions:

Service Operations technology, AI, automation, and innovation roadmap
Cross-functional portfolio spanning business, Technology, Transformation, and Strategy & Execution partners
Business value realization across capacity, quality, customer/employee experience, cost, and risk
Enterprise stakeholder alignment, adoption, and change enablement

Education and Experience:

Bachelor's degree in Business Administration, Operations Management, Information Systems, Business Analytics, or a related field; or equivalent combination of education and experience.
Minimum of 8 years of progressive experience in technology enablement, innovation, AI/automation, program management, operations, or business transformation.
Demonstrated success leading cross-functional AI, automation, technology or transformation initiatives from discovery through implementation, adoption, and measurable business outcomes.
Experience identifying and prioritizing business opportunities and translating operational problems into use cases, requirements, roadmaps, value hypotheses, and measurable outcomes.
Proven ability to influence stakeholders and coordinate across business, Technology, Transformation, and other delivery partners.
Working knowledge of AI, automation, digital technologies, data, and analytics, with the ability to engage effectively with both technical and business stakeholders.
Strong analytical, organizational, communication, facilitation, and change-adoption skills.

Knowledge and Skills:

Required:

Strategic thinking and technology/innovation leadership
Strong business acumen and value-based prioritization
Problem framing, opportunity discovery, and people/process/technology analysis
Ability to translate operational needs into technology-enabled solutions
Program leadership across complex, cross-functional initiatives
Stakeholder influence, relationship building, and executive communication
Data-driven decision making and outcome measurement
Working knowledge of technology governance, risk, privacy, security, and Responsible AI principles
Change leadership, communication, coaching, and technology adoption
Ability to work effectively in a rapidly changing environment

At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

Two options for your health insurance plan (PPO or High Deductible)
Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
Prescription drug coverage (included in your health insurance plan)
Short and Long Term Disability coverage
Vision and dental insurance plans

In addition to the above insurance offerings, our employees also enjoy:

A robust 401k plan with up to a 5% employer match
A retirement savings plan that is 100% company funded
Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
Eligibility to receive a yearly bonus as a Munich Re employee
A variety of health and wellness programs provided at no cost
A hybrid environment that gives you a choice in where and how you get work done
A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
An on-site complimentary workout facility as well as walking trails on campus grounds
On-site wellness center complete with nurse practitioner
Financial assistance for adoptions and infertility treatment
Paid time off for eligible family care needs
Tuition assistance and educational achievement bonuses
Free parking
A corporate matching gifts program that further enhances your charitable donation
Paid time off to volunteer in your community

Level: 08

Hiring Manager: Ronna Short

Exempt

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