Premium Club Host

Summary

The Premium Club Host is responsible for hosting our premium members, other top clients and prospects in the 1970 Club or other premium spaces for all Buffalo Sabres home games. Duties include greeting the guests in the club as they arrive, escorting to their reserved tables, and monitoring and assisting with any needs throughout the game. The Premium Club Host ensures all guests in the club have a wonderful game/show experience.

Duties & Responsibilities

• Greet guests upon arrival and making them feel welcome in the suite.
• Provide directions to other areas of the Arena as necessary.
• Anticipate, respond and fulfill guest requests.
• Clearly communicate services/options and be knowledgeable about the organization as a whole.
• Give consistent, polite, timely and accurate information and service to all guests. Take the initiative to find answers when unsure.
• Maintain upmost confidentiality.
• Perform other related duties and tasks as assigned.

Minimum Qualifications for the Position:

• High School Degree or equivalent
• Must be 18 years of age or older
• Must be able to work evening, weekend and holidays as needed
• Ability to stand for long periods of time and climb stairs.

Critical Competencies

• Must have excellent communication and organization skills.
• Must be able to remain calm and professional in all situations.
• Must be committed to providing exceptional customer service.
• Must possess excellent interpersonal skills.
• Must use good judgment when solving customer issues.
• Must be able to handle many tasks at once.
• Must have the ability to work effectively in a fast-paced environment.

Compensation

This is a part-time seasonal role and pays $16.00 per hour.

Work Environment & Physical Demands.

This role operates in a live events setting. Live event coverage does consist of being around loud arena noises and crowds.

Candidate must be able to stand and walk for lengthy periods of time.

Candidate must adhere to all arena rules that are written in your employee handbook.

Hockey Western New York, LLC is an Equal Opportunity Employer