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CF
Membership Manager
Crunch Fitness - Morris Plains/Stanhope/Toms River
Morristown, NJ
- $45,000 to $55,000 USD / year
Crunch Fitness is looking for an energetic Membership Manager to lead our sales team, grow membership, and help create an exceptional experience for every member and guest.
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BB
Maintenance Manager
Bimbo Bakeries USA
South St Paul
- $101,000 to $131,300 USD / year
…inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves. #LI-CW2 Come join the largest baking company in the world…
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CF
Club Manager
Crunch Fitness - Red Brick
Swansea, MA
- $55,000 to $65,000 USD / year
As the Club Manager, you are the business leader of your gym. You are responsible for the overall performance of the club - driving membership sales, maximizing personal training revenue,…
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LT
Facility Operations Supervisor
Life Time
Mount Laurel, NJ
- $19.5 to $26 USD / hour
By doing safety checks and repairs, the Facility Operations Supervisor can assure the safety and cleanliness of the club. As the Supervisor you will work the opposite schedule of the…
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Retail Store Manager
Clarks
Bridgewater, NJ
Clarks is looking for a Store Manager to join the team!
Added 1 min ago
Senior Manager, Commercial Insights AI & Innovation Solutions
Amgen USA Inc.
CA · Deerfield, IL
Let’s do this. Let’s change the world. As Senior Manager, Commercial Insights AI & Innovation Solutions within Business Analytics & Insights (BAI), you will help shape the future of…
Added 1 min ago
Store Manager - Kay Jewelers - Lake City Mall
Sterling Inc
Lake City, FL
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 1 min ago
Store Manager - Kay Jewelers - The Mall at Robinson
Sterling Inc
Pittsburgh, PA
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 1 min ago
Construction Manager 1 - Ashburn, VA
M.C. Dean, Inc
Ashburn, VA
The Construction Manager 1 is accountable for day-to-day leadership and management of the project construction site. This role ensures the safe and secure operation of the site, maintains…
Added 1 min ago
Construction Manager 1 - Manassas, VA
M.C. Dean, Inc
Manassas, VA
The Construction Manager 1 is accountable for day-to-day leadership and management of the project construction site. This role ensures the safe and secure operation of the site, maintains…
Added 1 min ago
Scheduler - Manassas, VA
M.C. Dean, Inc
Manassas, VA
Assisting Project Manager in maintaining Master schedule for each project, identifying and recording the impact of work performed and not performed as scheduled.
Added 1 min ago
Scheduler - Ashburn, VA
M.C. Dean, Inc
Ashburn, VA
Assisting Project Manager in maintaining Master schedule for each project, identifying and recording the impact of work performed and not performed as scheduled.
Added 2 mins ago
Senior Technical Program Manager, Automation Systems Delivery, NA
Vantage Data Centers Management Company LLC
Port Washington, WI
…Information Technology, Operational Technology, Procurement, New Site Development, Construction, Billing, Operations and Management to ensure the system continues to fulfill Vantage…
Added 2 mins ago
Wedding Venue General Manager
Wedgewood Weddings
Castro Valley, CA
Our General Manager in Training (GMIT) program isn’t a beginner’s course - it’s a focused development track for established leaders who want to master the Wedgewood way before running a…
Added 2 mins ago
Wedding Venue General Manager
Wedgewood Weddings
San Diego, CA
The General Manager in Training program is how you get on that list.
Added 3 mins ago
Launch Sr PM, ARS
Amazon.com Services LLC
Austin, TX · Nashville, TN · Arlington, VA · Bellevue, WA · New York, NY
As a Sr Launch Program Manager, you will work with and influence numerous cross-functional stakeholders both inside and outside of Global Engineering Services (GES) with a direct impact to…
Added 3 mins ago
HR Partner, Human Resources, ORH5
Amazon.com Services LLC
Uxbridge, MA
…resources, focusing on employee experience, engagement, leadership development and HR operational…
Added 3 mins ago
Manager, supplier relationships
Starbucks Coffee Company
Seattle
Do you enjoy building supplier partnerships that keep coffeehouses running smoothly? As a manager of supplier relationships in Facilities Supplier Performance, you will contribute to…
Added 3 mins ago
Project manager, Technology Installation (Nashville, TN)
Starbucks Coffee Company
Nashville
The Technology Installation Manager owns and supports the end-to-end lifecycle of retail technology hardware, including planning, deployment, refresh, replacement, and retirement. This role…
Added 3 mins ago
Sales and Service Technician
Bridgestone Retail Operations, LLC.
United States
May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
Added 3 mins ago
Store Manager
Bridgestone Retail Operations, LLC.
United States
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including…
Added 3 mins ago
Distribution Center Supervisor
Firestone Industrial Products Company, L
United States
The Distribution Center Supervisor leads day-to-day warehouse operations to achieve safety, quality, delivery, cost, and productivity (SQDCP) objectives. This role directs hourly teammates…
Added 4 mins ago
Industrial Security Manager - Level 2
Northrop Grumman
Dulles
The Industrial Security Manager – Level 2 will serve as a Program Security Manager and oversee all security activities and operations for the special program portfolio, including guiding…
Added 4 mins ago
Manager Supply Chain Programs 3
Northrop Grumman
Los Angeles
…subordinates based on goals, objectives & company policy. Program Manager responsibilities include: planning, risk management, and project performance addressing cost, schedule, and…
Added 4 mins ago
IC
Assistant Manager Trainee – Immediate Hire
IB Collective Co.
Boise, ID
- $67,000 to $87,000 USD / year
We're looking for motivated, outgoing individuals to join our growing team as Entry-Level Assistant Manager Trainees!

Mudflap

Payment Operations Manager

Palo Alto, CA, United States
Austin, TX, United States

$123,000 to $137,000 USD / year

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Job details

Pay: $123,000 to $137,000 USD / year
Experience: 5+ years of experience in payment operations, collections, or credit risk, ideally within B2B/commercial unsecured credit or a lending-adjacent business.
Posting language: English
Posted: Nov 3, 2026

Original job description

At Mudflap, we're modernizing the $1 trillion trucking industry, the backbone of the U.S. economy. By helping over 100,000 underserved small businesses save over $1.5 billion on fuel, Mudflap has quickly grown into a profitable fintech platform that processes billions in annual payment volume.

As a Manager of Payment Operations at Mudflap, you'll lead how we support small trucking operators whose income doesn't always arrive on a predictable schedule. You'll oversee payment disputes and escalations, manage payment flexibility, and own collections when accounts become genuinely delinquent. You'll also establish the standards, metrics, and playbooks that make our payment operations consistent, effective, and scalable.

Work Location: This role involves a hybrid work approach, balancing in-office collaboration with the flexibility to work remotely. We're prioritizing candidates based in the San Francisco Bay Area, with Austin, TX also being considered. Mudflap has offices in Palo Alto, CA and Austin, TX.

To support our team, we offer:

Commuter benefits to ease your travel
Lunches and snacks to keep you fueled
A collaborative, high-growth environment where you’ll work closely with talented teammates across the company

Expectations (In this role, you will):

Manage disputes and escalations across payment, transaction, and account issues, establishing clear SLAs and well-defined handoffs with Customer Success.
Develop and own the payment flexibility strategy, including criteria for when and how much flexibility a customer should receive, and how those decisions are tracked and enforced.
Oversee collections, ensuring clear triage between genuine financial hardship and fraud or risk-flagged accounts.
Define and track performance metrics for the function, including resolution time, recovery rate, repeat-exception rate, and cost-to-serve, with reporting on a regular cadence.
Improve processes and tooling, including evaluating and optimizing existing automation in this space.
Lead and develop a small team, with the opportunity to grow the function as it matures.

Cross-functional collaboration

This role sits at the center of several teams and requires someone who can build strong working relationships across all of them:

Partner with Customer Success on case handoffs, SLAs, and the customer experience during payment issues.
Collaborate with Risk/Underwriting on credit decisions, fraud triage, and where payment flexibility policies intersect with lending risk.
Work closely with Compliance on debt collection laws, documentation standards, and policy reviews before implementation.
Partner with Product to identify recurring pain points and translate them into product improvement opportunities rather than allowing them to remain manual workarounds.

Experience (What we look for):

5+ years of experience in payment operations, collections, or credit risk, ideally within B2B/commercial unsecured credit or a lending-adjacent business.
Proven experience managing teams, including hiring, coaching, and performance management.
Strong understanding of key performance metrics, including delinquency aging and recovery rates, with the ability to balance customer flexibility against credit loss.
High customer empathy, paired with the judgment and discipline to make firm decisions when the numbers call for it.
Working knowledge of debt collection compliance, including FDCPA and state equivalents, with experience partnering with Legal/Compliance on policy development.
A builder's mindset, with the ability to create structure, processes, and tooling where they don't already exist, rather than relying solely on established systems.
Proficiency in using data and AI tools to identify patterns, inform decisions, and shape policies at scale, beyond resolving individual cases.
Bonus: Experience in trucking, fleet, freight, or small-business lending environments where irregular income is common and not necessarily an indicator of risk.

Perks and Benefits (What we offer):

Competitive salary and equity in a high-growth startup
Multiple health benefit options
Responsible Time Off
401(k) matching
Opportunities and support for major career growth
Annual Company offsite event (Mudfest!)

The base salary ranges for this role are based on work location:

San Francisco Bay Area: $123,000 - $137,000
Austin, TX: $90,000 - $100,000

These ranges reflect base salary compensation for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, work location, and other relevant factors will determine the exact compensation.

Company Overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
Make it Count: Act like an owner by focusing on the impact of your work
Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible

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More about this job

Skills

Reporting
Improve business processes
Collaboration
Customer experience
Underwriting
Regulatory compliance
Documentation
Coaching
Performance management
Policy development

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