Jobs in the United States

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Added 3 mins ago
Lead Medical Writer
Fishawack Health
Philadelphia, PA
Reviews and revises program content, as needed in an accurate and timely manner
Added 3 mins ago
Senior Medical Writer
Fishawack Health
Philadelphia, PA
Reviews and revises program content as needed in an accurate and timely manner
Added 4 mins ago
R
SEASONAL - Regal Cinemas at Aviation Mall, Queensbury, NY - Cast Member- $16.00/Hour + Free Tickets + 50% off food
Regal
Queensbury, NY
- From $16 USD / hour
…Stand, or as an Usher. Team members employees must act as a representative of Regal in a way that is consistent with our mission statement and policies;…
Added 4 mins ago
R
Seasonal Employees Needed - Warrington PA - $15.50 - Part Time
Regal
Warrington, PA
- Part-time
Promoting the Regal Crown Club program and Regal Unlimited Program
Added 6 mins ago
IT SPECIALIST (SYSTEMS ADMINISTRATION) (TITLE 32)
Army National Guard Units
Jefferson Barracks, MO
Added 6 mins ago
Residential Support Representative 1
Allegion
Remote, United States
Residential Support Representative 1-Remote Kansas-Remote Missouri-Remote Indiana-Remote Colorado
Added 6 mins ago
Order Management Representative 1 - Remote Kansas or Remote Missouri
Allegion
Remote, United States
Order Management Representative I – Remote Kansas or Remote Missouri
Added 6 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Creve Coeur, MO
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 6 mins ago
B&
Field Subcontracts Specialist Job Details | Black & Veatch Family of Companies
Black & Veatch
Creve Coeur, MO
- $34 to $48 USD / hour
The Field Subcontracts Representative administers subcontract activities from award through closeout. Supports project and field leadership on routine subcontract matters. Assists in…
Added 6 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Cape Girardeau, MO
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 6 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Joplin, MO
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 6 mins ago
EM
Shared Services Representative - Vendor Support Phone Team
Enterprise Mobility
St. Louis, MO
- $17.75 to $19 USD / hour
…is excited to announce the opening of an EFM Shared Services Representative - Vendor Support Phone…
Added 7 mins ago
Retail Cov Merchandiser II Walmart - SMUCKERS
Acosta Group
KANSAS CITY, MO
Enjoy working independently as a Acosta representative but remembering you’re an extension of the Walmart family.
Added 7 mins ago
M
RN Case Manager – Home Health | Full-Time
Modivcare
Wilkes-Barre, PA
- $77,000 to $80,000 USD / year
- Full-time
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be…
Added 25 mins ago
Equipment Specialist (Electronic)
Library of Congress
Washington, DC
…the Equipment Specialist, you will: Direct a national repair program to maintain playback devices used in the NLS network, including volunteers, regional repair facilities, etc. Analyze…
Added 25 mins ago
Sr Principal Legal Counsel - Direct Sourcing GOSC Legal
Medtronic
Washington, DC
Added 25 mins ago
Foreign Affairs Officer
Department of State - Agency Wide
District of Columbia, DC
Added 25 mins ago
Senior Manager, Acquisition Planning and Contract Compliance
Washington Metropolitan Area Transit Authority
Washington, DC
Establishes and maintains communications regarding program and project execution with senior management across all WMATA departments. Acts as the first level of escalation for program…
Added 33 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Cadiz, KY
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 33 mins ago
VO
Clinic Support
Volunteers of America National Services
Florence, KY
- $21 USD / hour
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals…
Added 33 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Lexington, KY
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…
Added 33 mins ago
AI
Business Development Manager - Industrial Machinery
ABB Inc.
Lexington, KY
- $100,500 to $160,800 USD / year
…5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at…
Added 33 mins ago
AI
Senior Technical Business Developer - Sub-transmission Products
ABB Inc.
Lexington, KY
- $119,000 to $190,400 USD / year
…5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at…
Added 34 mins ago
AI
Business Development Manager - Food and Beverage OEM
ABB Inc.
Lexington, KY
- $100,500 to $160,800 USD / year
…5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at…
Added 34 mins ago
Patient Care Technician - PCT
Fresenius Medical Care
Louisville, KY
…Supports the organization commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those related to patient satisfaction and actively participates in process…

MTM Transit

Regional Care Coordinator

Remote, United States

$16 to $19 USD / hour

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Job details

Pay: $16 to $19 USD / hour
Posting language: English
Posted: Nov 4, 2026

Original job description

What Will Your Job Look Like? The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation. The members that this role manages will be determined by corporate guidelines and regional leadership.

The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.

Location: This is a Work from Home position. Candidates located in Florida and Mississippi are strongly preferred.

Hours: Candidates must be able to work the following shift:

Monday - Friday: 8:00am - 4:30pm (Saturday and Sunday off). Hours may slightly change based on business needs.

What You’ll Do:

Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
Provide member support based on a population identified by the client or internal stakeholder
Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
Document escalations and action plans in the appropriate intake systems
Understand the Operations department to better service and care for both customers and fellow employees
Process escalated trips in a timely manner to prevent complaints or a member service failure
Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
Adhere to policies and procedures and training
Ensure compliance with assigned KPIs and contract requirements
Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members
Other duties as assigned

What You’ll need:

High school diploma or G.E.D. equivalent
9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar equivalent experience in health care case management

Skills:

Proficient computer skills including Microsoft Outlook, Word, and Excel
High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment
Ability to multi-task and utilize customer service and systems
Ability to maintain proper customer service etiquette and adherence to MTM procedures
Ability to handle situations of an escalated nature using an analytical thought process
Possess strong leadership and team building skills
Exceptional communication skills
Ability to maintain high level of confidentiality
Ability to identify with customer needs and circumstances
Be familiar and remain up to date with all programs/protocols and resource guides
Ability to prioritize workload
Ability to act with a sense of urgency

Even better if you have:

Medical terminology preferred
Patient Care experience preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees - and the people they love - is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

Salary Min: $16.00/hr Salary Max: $19.00/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

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More about this job

Skills

Problem solving
Communication skills
Regulatory compliance
Documentation
Customer service
Case management
Computer skills
Microsoft Outlook
Microsoft Word
Microsoft Excel
Confidentiality
Leadership
Team building
Medical terminology
Patient care

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