Jobs in the United States

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Added 1 min ago
CP
Security Officer
Clover Park Technical College
Lakewood, WA · Puyallup, WA · Tacoma, WA
- $67,104.47 USD / year
Added 1 min ago
Heavy Equipment Service Technician
ASCO Equipment
Sherman, TX
Diagnose and repair diesel engines, hydraulics, transmissions, HVAC, and electrical systems - in the shop or the field
Added 1 min ago
Automatic Facility Underwriter
AXA
NEW YORK, NY · NEW YORK · CHICAGO · EXTON · MORRISTOWN, NJ · STAMFORD · HARTFORD
Added 1 min ago
CV
Health Services Director Memory Care
Canyon Valley Memory Care
Green Valley, AZ
- $80,000 to $90,000 USD / year
Implement systems and protocols per company standards along with state, federal, and industry regulations while remaining compliant. To include but not limited to Infection Control…
Added 1 min ago
Maintenance Technician 1, Residential
The RMR Group
Atlanta, GA
Assist with maintaining irrigation and drainage systems.
Added 2 mins ago
Sales Associate (Remote - Tampa)
Establishment Labs
Remote, United States
…case support while partnering closely with the Regional Sales Manager and Surgical Sales Representatives to drive utilization and sales growth. The position requires comfort working within…
Added 3 mins ago
Manager, Service Delivery
HAVI
Chicago, IL
The Manager, Service Delivery serves as the primary day-to-day delivery contact for our client's Global Restaurant Development & Equipment (GRDE) client coordinating supplier performance…
Added 3 mins ago
Mechatronics Engineer III
Allen Institute
Seattle, WA
…position designs, builds, and integrates robotic and automated systems for SIPE's custom scientific instruments, bringing together mechanical design, sensors, motion control, and software…
Added 3 mins ago
AS
Quality Control and Safety Manager
Aetos Systems
Edwards, CA
- $100,000 to $105,000 USD / year
Aetos is seeking a Quality Control and Safety Manager to support the LMSS contract at NASA Armstrong Flight Research Center, Edwards AFB, CA. This role leads quality control, safety, and…
Added 3 mins ago
Accounting Manager
INRCORE
Hauppauge, NY
Details of the Role: The position of Accounting Manager will be responsible for overseeing all core accounting functions including month-end close, financial analysis, budgeting, and…
Added 3 mins ago
Systems Architect
Everus
Remote, United States
Responsible for architectural design, development, and deployment of the organization’s IT infrastructure. Designs systems to consider functional requirements, scalability, and security.…
Added 3 mins ago
SOX Compliance and Financial Reporting Analyst I, II, III or Senior
Tri-State Generation and Transmission Association, Inc.
Westminster, CO
Support the SOX Compliance Manager by performing roles and responsibilities within the master SOX compliance schedule, including but not limited to: testing and documenting the design and…
Added 4 mins ago
Government Technologies Group - Systems Application Manager
Johnson Controls Security Solutions LLC
United States
As a Systems Application Manager, Government Technologies, you will provide technical assistance, system design and management, and subject matter expertise for integrated security systems…
Added 4 mins ago
Government Technologies Group - Systems Application Manager
Johnson Controls Security Solutions LLC
Gaithersburg, MD
As a Systems Application Manager, Government Technologies, you will provide technical assistance, system design and management, and subject matter expertise for integrated security systems…
Added 4 mins ago
Project Controller II, Cost
Springtide Project Services
UNAVAILABLE · Santa Clara, CA · Phoenix, AZ
Support PM & Procurement Manager for updating reports/systems which perform comparisons to budget.
Added 4 mins ago
Lead Medical Assistant
CMPI Coastal Medical Physicians, Inc., d/b/a Brown Health Medical Group Primary Care
United States
The Lead Medical Assistant reports to the Business Manager and/or Administrative Coordinator. Under the general supervision and in accordance with established policies and procedures,…
Added 4 mins ago
RP
Maintenance Technician - Westwood Area
Rookwood Properties
Cincinnati, OH
- $27 to $29 USD / hour
…residential properties, including plumbing, electrical, and HVAC systems. Supervise the work of outside contractors involved in maintaining the property's physical condition, as directed by…
Added 5 mins ago
Product Operations Manager
Credo.AI
Remote, United States
…we enable teams to move quickly and confidently scale across systems to adopt compliant AI, faster and in a compliant…
Added 5 mins ago
Manufacturing Artificial Intelligence Manager
Protiviti Inc.
United States
Protiviti is looking for a Manager to join our growing Supply Chain & Operations team.
Added 5 mins ago
Operations Manager
Olympia Entertainment Inc.
Detroit, MI
Support the General Manager and Director of Operations in development and coordination of facilities and housekeeping budget.
Added 5 mins ago
Sr Cyber Engineer
HealthEquity
United States
…models, and AI agents are beginning to connect to internal systems and data. These uses bring risks that existing controls were not designed for, including prompt injection, sensitive data…
Added 5 mins ago
DC
Quality Systems Engineer
DY4 Curtiss-Wright DS, Inc.
Santa Clarita, CA
- $94,700 to $126,300 USD / year
The Quality Management Systems (QMS) Engineer based on-site at our Curtiss-Wright Defense Solutions Integrated Systems Santa Clarita, CA site will be responsible for administration and…
Added 5 mins ago
Customer Success Manager
Qeexo, Co.
San Clemente, CA
Professional experience with industrial IoT platforms, edge AI systems, or condition monitoring software.
Added 6 mins ago
Support Operations Manager
Versova
Thompson, IA
The Support Operations Manager is responsible for overseeing the management of maintenance, repair, and operational support activities across multiple facilities and grounds. This role…
Added 6 mins ago
AU
Strategic Account Manager, Northwest
argenx US Inc
United States
- $140,000 to $192,500 USD / year
…with one purpose. As part of that team, the Strategic Account Manager (SAM) will be responsible for developing, communicating, and implementing Strategic Business Plans for assigned…

MTM Transit

Regional Care Coordinator

Remote, United States

$16 to $19 USD / hour

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Job details

Pay: $16 to $19 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

What Will Your Job Look Like? The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation. The members that this role manages will be determined by corporate guidelines and regional leadership.

The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.

Location: This is a Work from Home position. Candidates located in Florida and Mississippi are strongly preferred.

Hours: Candidates must be able to work the following shift:

Monday - Friday: 8:00am - 4:30pm (Saturday and Sunday off). Hours may slightly change based on business needs.

What You’ll Do:

Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
Provide member support based on a population identified by the client or internal stakeholder
Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
Document escalations and action plans in the appropriate intake systems
Understand the Operations department to better service and care for both customers and fellow employees
Process escalated trips in a timely manner to prevent complaints or a member service failure
Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
Adhere to policies and procedures and training
Ensure compliance with assigned KPIs and contract requirements
Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members
Other duties as assigned

What You’ll need:

High school diploma or G.E.D. equivalent
9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar equivalent experience in health care case management

Skills:

Proficient computer skills including Microsoft Outlook, Word, and Excel
High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment
Ability to multi-task and utilize customer service and systems
Ability to maintain proper customer service etiquette and adherence to MTM procedures
Ability to handle situations of an escalated nature using an analytical thought process
Possess strong leadership and team building skills
Exceptional communication skills
Ability to maintain high level of confidentiality
Ability to identify with customer needs and circumstances
Be familiar and remain up to date with all programs/protocols and resource guides
Ability to prioritize workload
Ability to act with a sense of urgency

Even better if you have:

Medical terminology preferred
Patient Care experience preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees - and the people they love - is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

Salary Min: $16.00/hr Salary Max: $19.00/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

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More about this job

Skills

Problem solving
Communication skills
Regulatory compliance
Documentation
Customer service
Case management
Computer skills
Microsoft Outlook
Microsoft Word
Microsoft Excel
Confidentiality
Leadership
Team building
Medical terminology
Patient care

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