Jobs in the United States

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Added 7 mins ago
CG
CUSTOMER SERVICE MANAGER - GALESBURG, MI
Compass Group, North America
GALESBURG, MI
- $56,500 to $62,000 USD / year
…driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San…
Added 7 mins ago
SAFETY MANAGER
Compass Group, North America
Caledonia, MI
Ensures that Company facilities comply with OSHA and other state and federal standards through facility inspection. In addition, ensure that the unit is in compliance with safety and…
Added 8 mins ago
CG
PATIENT OBSERVATION ASSISTANT (PART TIME)
Compass Group, North America
Novi, MI
- $15 to $18 USD / hour
- Part-time
Summary: Provides visual and audible observation of assigned patients under the direction of a Registered Nurse (RN) and unit manager.
Added 8 mins ago
Body Worn Camera Coordinator (BWCC)
Internal Revenue Service
Ann Arbor, MI
Added 8 mins ago
Clinical Social Worker Inpatient Every Other Weekend
Pine Rest Christian Mental Health Services
Grand Rapids, MI
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color,…
Added 8 mins ago
PR
Clinical Social Worker Neurodevelopmental Disorders Unit Pediatric Center Full Time
Pine Rest Christian Mental Health Services
Grand Rapids, MI
- Full-time
Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color,…
Added 8 mins ago
A
Agentic Commerce Senior Manager | Industrial
Accenture
Detroit, MI
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 8 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Detroit, MI
Design and oversee the enterprise-wide change and training curriculum for the transformation program• Define the communications strategy across the enterprise - ensuring all levels of the…
Added 8 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Detroit, MI
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 8 mins ago
FLOATING RETAIL MANAGER - ORLANDO, FL
Compass Group, North America
Detroit, MI
Working as a Retail Manager supporting Morrison Healthcare accounts throughout the Florida market, you will help lead successful retail and cafeteria operations in partnership with account…
Added 8 mins ago
Medicaid Implementation Senior Project Manager
Humana
Lansing, MI
Humana Healthy Horizons is seeking a Medicaid Implementation Senior Project Manager to manage all aspects of a project, from start to finish, so that it is completed on time and within…
Added 8 mins ago
Care Manager, Telephonic Nurse
CenterWell
Lansing, MI
As a Care Manager, Telephonic Nurse , you will report directly to the Manager, Care Management. You will help to ensure optimal continuity of care for patients transitioning into and out of…
Added 8 mins ago
Pharmacy Eligibility/Claims Business Analyst
CVS Health
Lansing, MI
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Added 8 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Lansing, MI
Current knowledge of state and federal regulations and statutes regarding the practice of pharmacy and the distribution of approved drugs, controlled substances, and investigational agents.
Added 8 mins ago
Program Manager - Lansing, MI
Smurfit Westrock
Lansing, MI
The Program Managers serves as the operational leader within assigned Account Teams, ensuring plans, timelines, communication, reporting, budgets, and execution activities are organized,…
Added 8 mins ago
Product Marketing Manager
Meta
Lansing, MI
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy,…
Added 9 mins ago
Sr Manager - Proj/Prog
Maximus
Lansing, MI
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 9 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Lansing, MI
Current knowledge of state and federal regulations and statutes regarding the practice of pharmacy and the distribution of approved drugs, controlled substances, and investigational agents.
Added 9 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Lansing, MI
Current knowledge of state and federal regulations and statutes regarding the practice of pharmacy and the distribution of approved drugs, controlled substances, and investigational agents.
Added 9 mins ago
Subcontract Program Management Stf - E4
Lockheed Martin
Fort Worth, TX · Fort Worth
Manages subordinate teams overseeing subcontractors or critical subcontracted systems for all contract types and programs, ensuring compliance with contractual requirements and company…
Added 25 mins ago
Administrative Assistant II - SHN
Idaho Division of Human Resources
Orofino, ID
Good knowledge of office support functions including word processing, filing, composing a variety of business documents and reception. Typically gained by at least one year of work…
Added 25 mins ago
Dry Etch Process Manager
Micron Technology, Inc.
Boise, ID
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of…
Added 25 mins ago
Strategy & Operations Manager (IC)
CVS Health
Boise, ID
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Added 25 mins ago
IT Field Service Technician
Micron Technology, Inc.
Boise, ID
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of…
Added 25 mins ago
IT Field Service Technician
Micron Technology, Inc.
Boise, ID
As a world leader in the semiconductor industry, Micron is dedicated to your personal wellbeing and professional growth. Micron benefits are designed to help you stay well, provide peace of…

MTM Transit

Regional Care Coordinator

Remote, United States

$16 to $19 USD / hour

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Job details

Pay: $16 to $19 USD / hour
Posting language: English
Posted: Nov 3, 2026

Original job description

What Will Your Job Look Like? The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation. The members that this role manages will be determined by corporate guidelines and regional leadership.

The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.

Location: This is a Work from Home position. Candidates located in Florida and Mississippi are strongly preferred.

Hours: Candidates must be able to work the following shift:

Monday - Friday: 8:00am - 4:30pm (Saturday and Sunday off). Hours may slightly change based on business needs.

What You’ll Do:

Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
Provide member support based on a population identified by the client or internal stakeholder
Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
Document escalations and action plans in the appropriate intake systems
Understand the Operations department to better service and care for both customers and fellow employees
Process escalated trips in a timely manner to prevent complaints or a member service failure
Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
Adhere to policies and procedures and training
Ensure compliance with assigned KPIs and contract requirements
Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members
Other duties as assigned

What You’ll need:

High school diploma or G.E.D. equivalent
9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar equivalent experience in health care case management

Skills:

Proficient computer skills including Microsoft Outlook, Word, and Excel
High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment
Ability to multi-task and utilize customer service and systems
Ability to maintain proper customer service etiquette and adherence to MTM procedures
Ability to handle situations of an escalated nature using an analytical thought process
Possess strong leadership and team building skills
Exceptional communication skills
Ability to maintain high level of confidentiality
Ability to identify with customer needs and circumstances
Be familiar and remain up to date with all programs/protocols and resource guides
Ability to prioritize workload
Ability to act with a sense of urgency

Even better if you have:

Medical terminology preferred
Patient Care experience preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees - and the people they love - is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

Salary Min: $16.00/hr Salary Max: $19.00/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

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More about this job

Skills

Problem solving
Communication skills
Regulatory compliance
Documentation
Customer service
Case management
Computer skills
Microsoft Outlook
Microsoft Word
Microsoft Excel
Confidentiality
Leadership
Team building
Medical terminology
Patient care

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