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Added 1 min ago
Scheduler
CACI, INC.-FEDERAL
Remote, United States
…mission-critical program operations. This role serves as a key partner to program leadership, technical teams, and government stakeholders to ensure alignment of priorities, milestones, and…
Added 3 mins ago
Health Reinsurance Actuarial Leader, Man
Aon Corporation
Boston, MA
…carries significant responsibility for client leadership, team development, innovation, and business growth in the US…
Added 9 mins ago
Assurance Senior Associate
Baker Tilly Advisory Group, LP
United States
…teammates and leadership who truly care about you and your…
Added 9 mins ago
Assurance Senior Associate - Technology
Baker Tilly Advisory Group, LP
United States
…teammates and leadership who truly care about you and your…
Added 9 mins ago
Senior Finance Business Partner
RWS Group
TX
The Senior Finance Business Partner (FBP) will be responsible for providing financial support to the divisional management team and for driving the financial performance of the business,…
Added 13 mins ago
Technology Consultant 2 - Microsoft AI Solutions
U.S. Bank National Association
Gresham, OR · Hopkins, MN · Brookfield, WI · Irving, TX · Earth City, MO · Saint Paul, MN
…processes. Leads special technical projects. Consults with senior IT management, technical staff, and business lines regarding use of emerging and existing AI technologies and services.…
Added 20 mins ago
EE
Business Development Manager
EC Electric
Renton, WA
- $165,000 to $185,000 USD / year
Minimum of ten (10) years of experience in the electrical construction industry, including five (5) years in Business Development, Preconstruction, Client Development, Account Management,…
Added 24 mins ago
G
Corporate Food Safety & Quality Manager
GPAC
Bath, NY
- $90,000 to $95,000 USD / year
Partner with plant management and employees to strengthen Food Safety & Quality culture
Added 24 mins ago
G
Corporate Food Safety & Quality Manager
GPAC
Addison, NY
- $90,000 to $95,000 USD / year
Partner with plant management and employees to strengthen Food Safety & Quality culture
Added 24 mins ago
G
Corporate Food Safety & Quality Manager
GPAC
Lansing, NY
- $90,000 to $95,000 USD / year
Partner with plant management and employees to strengthen Food Safety & Quality culture
Added 24 mins ago
G
Corporate Food Safety & Quality Manager
GPAC
Cortland, NY
- $90,000 to $95,000 USD / year
Partner with plant management and employees to strengthen Food Safety & Quality culture
Added 24 mins ago
G
KEY ACCOUNT MANAGER - PET SPECIALTY
GPAC
Hinsdale, IL
- $80,000 to $100,000 USD / year
…consumer products category and enjoy a combination of relationship management, business development, sales analysis, presentations, forecasting, and account…
Added 25 mins ago
Staff Security Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Staff Security Engineer based in the United States.
Added 25 mins ago
Sr. Director, Analyst – Cybersecurity Executive Product Management
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Director, Analyst – Cybersecurity Executive Product…
Added 25 mins ago
Sr Director Analyst – SAP Security Strategy
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr Director Analyst – SAP Security Strategy based in the…
Added 25 mins ago
Senior Solution Architect- Spark & Databricks Expert
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Solution Architect – Spark & Databricks Expert…
Added 25 mins ago
Senior Engineering Manager, DC Buying
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineering Manager, DC Buying based in the United…
Added 25 mins ago
J
Senior Backend Cloud Engineer
Jobgether
Remote, United States
- $120,000 to $170,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Backend Cloud Engineer based in the United States.
Added 25 mins ago
Program Manager, AFCAP VI
Jobgether
Remote, United States
Task Order Capture & Proposals: Direct task order proposal development in response to Fair Opportunity Proposal Requests. Prepare binding proposals within 24 hours for urgent requirements…
Added 25 mins ago
Network Operations Manager
Jobgether
Remote, United States
Team Management and Development: Recruit, onboard, coach, and develop Network Engineers and Senior Network Engineers through technical mentoring, performance management, and certification…
Added 25 mins ago
J
Infrastructure Engineer, Enterprise AI
Jobgether
Remote, United States
- $208,500 to $225,000 USD / year
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Infrastructure Engineer, Enterprise AI based in the…
Added 25 mins ago
Geospatial and Digital Innovation Development Leader
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Geospatial and Digital Innovation Development Leader…
Added 25 mins ago
Epic-Certified EHR Systems Analyst III (ClinDoc & Stork)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an Epic-Certified EHR Systems Analyst III (ClinDoc & Stork)…
Added 25 mins ago
J
Director, Market Research, Competitive Intelligence & Forecasting
Jobgether
Remote, United States
- $195,000 to $290,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Market Research, Competitive Intelligence &…
Added 25 mins ago
Director - Software Engineering
Jobgether
Remote, United States
The ideal candidate is an experienced technology leader with a strong background in enterprise software development, multi-team engineering management, and modern cloud and data…

Closed listing

MTM Transit

Regional Care Coordinator

Remote, United States

$16 to $19 USD / hour

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $16 to $19 USD / hour
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

What Will Your Job Look Like? The primary job function of the Regional Care Coordinator is to manage the member’s experience, once trip intake is completed, through the completion of transportation. The members that this role manages will be determined by corporate guidelines and regional leadership.

The Regional Care Coordinator will be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls to members/providers/facilities to confirm/correct/verify trip information, member education, and ensuring successful trip outcomes.

Location: This is a Work from Home position. Candidates located in Florida and Mississippi are strongly preferred.

Hours: Candidates must be able to work the following shift:

Monday - Friday: 8:00am - 4:30pm (Saturday and Sunday off). Hours may slightly change based on business needs.

What You’ll Do:

Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care
Provide member support based on a population identified by the client or internal stakeholder
Provide Trip monitoring/confirmations, trip recovery, templating, problem solving, calls to members/facilities/providers to confirm/verify/correct transportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations
Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work
Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time
Document escalations and action plans in the appropriate intake systems
Understand the Operations department to better service and care for both customers and fellow employees
Process escalated trips in a timely manner to prevent complaints or a member service failure
Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution
Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities
Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers
Adhere to policies and procedures and training
Ensure compliance with assigned KPIs and contract requirements
Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules
Ensure the documentation of internal complaints/grievances, the coordination of care coordination services, and the setting of reservations for select managed facilities and members
Other duties as assigned

What You’ll need:

High school diploma or G.E.D. equivalent
9 months of experience in a Customer Care Representative role within MTM’s Contact Center or similar equivalent experience in health care case management

Skills:

Proficient computer skills including Microsoft Outlook, Word, and Excel
High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment
Ability to multi-task and utilize customer service and systems
Ability to maintain proper customer service etiquette and adherence to MTM procedures
Ability to handle situations of an escalated nature using an analytical thought process
Possess strong leadership and team building skills
Exceptional communication skills
Ability to maintain high level of confidentiality
Ability to identify with customer needs and circumstances
Be familiar and remain up to date with all programs/protocols and resource guides
Ability to prioritize workload
Ability to act with a sense of urgency

Even better if you have:

Medical terminology preferred
Patient Care experience preferred

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees - and the people they love - is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

Salary Min: $16.00/hr Salary Max: $19.00/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

About employer

More about this job

Skills

Problem solving
Communication skills
Regulatory compliance
Documentation
Customer service
Case management
Computer skills
Microsoft Outlook
Microsoft Word
Microsoft Excel
Confidentiality
Leadership
Team building
Medical terminology
Patient care

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