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Added 4 mins ago
Sr. Associate Strategic Planning & Operations
Amgen
Washington D.C., DC
The role also contributes to broader SPO initiatives, including performance and career development learning activities, as business priorities require. The Senior Associate leads through…
Added 4 mins ago
E
Sr. Services Analyst - IT (ServiceNow)
Exelon
Washington, DC
- $100,000 USD / year
…policies such as the Identification Reconciliation Engine (IRE) Lead the build out, attestation, refinement and troubleshooting of Service Maps to ensure accurate…
Added 4 mins ago
Program Manager (Business Analysis & Formulation) (Budget Analysis and Formulation Group Team Manager)
Federal Aviation Administration
Washington, DC
…of the National Airspace System (NAS). Responsibilities The Program Manager serves as a Team Manager within the Budget Analysis and Formulation Group (AJV-H6), overseeing a diverse and…
Added 5 mins ago
Senior Manager, Acquisition Planning and Contract Compliance
Washington Metropolitan Area Transit Authority
Washington, DC
…Contracts Management policies and procedures and for the design, development, implementation, administration and management of SCM policies related to WMATA’s procurement practices. The…
Added 34 mins ago
Clinical Sales Specialist, Electrophysiology – LAAO (Jacksonville, FL)
St Jude Medical S C Inc
FL
Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of Structural Heart disease. We…
Added 43 mins ago
A
Service Technician (Fencing)
Aerotek
Fremont, CA
- $25 USD / hour
Added 50 mins ago
Director, Client Operations
MTM Transit
Middleton, WI
Collaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the program’s data quality, processing and improvement plan
Added 1 hour ago
Director of Finance
SGI Global, LLC
Springfield, VA
…strong proficiency with Deltek Costpoint, and the ability to lead financial systems improvements, including SGI's planned migration from Unanet to…
Added 1 hour ago
NCI Registry Operations Lead (CTRP/CTRO & ClinicalTrials.gov PRS)
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CGI Federal seeks a Key Personnel lead to manage end to end registry operations spanning NCI's Clinical Trials Reporting Program (CTRP/CTRO) and ClinicalTrials.gov (PRS) account…
Added 1 hour ago
X42 MGR PRODUCT TRAINING 1
Huntington Ingalls Industries
Newport News, VA
…engineers; technologists; scientists; logistics experts; and business administration…
Added 1 hour ago
Business Development Manager - Federal Civilian
CACI International
Reston, VA
CACI is seeking a highly driven, strategic, and results-oriented Business Development Manager to drive the next phase of growth within CACI’s Enterprise IT and Digital Solutions markets…
Added 1 hour ago
IT & Business Operations Manager
PLUS Communications
Arlington, VA
An opportunity to take ownership of IT operations, lead technical initiatives, and expand your skillset and opportunities for professional development?
Added 1 hour ago
HH
Coding Operations Education Consultant WFH
HCA Healthcare
Richmond, VA
- $62,961.6 to $94,473.6 USD / year
…responsible for assisting in the efficient and effective design, development, and delivery of all coding operations education components for Physician Services - Clinical Service Group. The…
Added 1 hour ago
SI
Instructor Aide Contractor (1099 Contractor)
SOME, Inc.
Washington, DC
- $30 USD / hour
Relevant experience in classroom support, adult education, workforce development, administration, data entry, or customer service.
Added 2 hours ago
UO
Plastic Surgeon (Wound Care and Orthoplastics) - Professor
University of Colorado Denver
Aurora, CO
- $425,000 to $499,999 USD / year
Develop and execute short- and long-term strategic plans for the Orthoplastic Surgery Program, including service line expansion, marketing initiatives, community outreach, and referral…
Added 2 hours ago
UO
Grants Teams Manager
University of Colorado Denver
Aurora, CO
- $90,000 to $115,000 USD / year
In collaboration with the DFA and/or ACCORDS Management Team, lead process improvement and organizational development initiatives related to research administration.
Added 3 hours ago
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Director of Tech Adoption & Data Enablement
Penn Mar 2021
Freeland, MD
- $110,000 to $130,000 USD / year
Lead Data Governance, Analytics & Business Intelligence
Added 3 hours ago
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Director of Facilities & Operations
Wenatchee Valley College
Wenatchee, WA
- $8,750 to $9,583.33 USD / month
…plans in collaboration with the Vice President of Finance and…
Added 3 hours ago
UO
Associate Licensing Manager
University of Colorado Denver
Boulder, CO
- $70,000 to $80,000 USD / year
…interpersonal skills necessary to connect withth senior level faculty, administration, and industry partner executives, and the ability to build relationships within the campus and…
Added 3 hours ago
UO
Finance and Accounting Senior Professional
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
Lead the development, refinement, and implementation of internal accounting processes, adapting departmental procedures to meet evolving program, sponsor, and institutional requirements.
Added 3 hours ago
UO
Pre-Health Advisor
University of Colorado Denver
Boulder, CO
- $49,900 to $60,000 USD / year
Office of Pre-Health Advising Program Planning, Outreach & Administration
Added 3 hours ago
UO
Finance and Accounting Senior Professional
University of Colorado Denver
Boulder, CO
- $68,000 to $72,000 USD / year
The Senior Finance and Accounting Professional serves as a departmental lead for financial management, bringing advanced expertise in accounting and fiscal administration to the Department…
Added 3 hours ago
IT Lead Developer, SAP Solutions (Hybrid)
Eversource Energy
Berlin, CT
The IT Lead Developer, SAP Solutions will provide hands-on technical leadership for SAP custom development, enhancements, workflows, interfaces, forms, reports, conversions, and extensions…
Added 3 hours ago
IT Lead Developer, SAP Applications (Hybrid)
Eversource Energy
Berlin, CT
The IT Lead Developer, SAP Applications will provide technical development leadership for the Finance and Accounting Reinvention (FAR) program, a multi-year business transformation…
Added 3 hours ago
Human Resource Coordinator
Menards, Inc.
GERMANTOWN, WI
Bachelors degree in Human Resource Management or Business Administration with an emphasis on Human Resources is preferred but not required.

MTM Transit

Director, Client Operations

Middleton, WI, United States

Salary Min: $80,000 Salary Max: $100,000 This information reflects the base salary pay range for this job based on current national market data.

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Job details

Pay: Salary Min: $80,000 Salary Max: $100,000 This information reflects the base salary pay range for this job based on current national market data.
Experience: 5 years’ experience in a supervisory/management role
Posting language: English
Posted: Nov 7, 2026

Original job description

What will your job look like? The Director, Client Operations (Known internally within MTM Health as Director, Operations) will play a key role in the management, training, and development of staff as well as coordinating with the Wisconsin General Manager on short and long-term strategic processes by partnering with other MTM departments.

The ultimate objective of this position is to monitor the day-to-day activity of local Wisconsin departments, including but not limited to: Ombuds, ETO, Quality Management, Travel Training, and Contact Center staff. The Director, Client Operations ((Known internally within MTM Health as Director, Operations) will ensure the safest and highest quality transportation experience for passengers while adhering to specific health plan protocols and MTM policies/procedures and staying within budget.

Location: This is a hybrid position located at our Middleton, WI location.

What you’ll do:

Provide daily guidance and support for direct and non-direct reports
Monitor local Wisconsin departments and staff activities to ensure they are working as efficiently as possible to achieve departmental goals
Serve as a central point of contact for the WI client. Actively participate in or lead client meetings ensuring client satisfaction
Coordinate comprehensive updates and responses to the client on all escalated complaints and accidents / critical incidents
Serve as the regional owner of the gas mileage reimbursement and meals & lodging processes
Collaborate with the logistics team to improve quality of services: decrease complaints, improve on-time performance, lower costs, and increase satisfaction with services
Ensure all program activities are being performed accurately and consistently to ensure the program’s ongoing contractual and institutional compliance.
Meet regularly with facilities, advocacy agencies, and internal departments to ensure safe and quality transportation services are being delivered
Perform audits of functions as appropriate, tracking the results, per established guidelines
Collaborate with internal stakeholders to establish the departmental business rules that will provide the foundation of the program’s data quality, processing and improvement plan
Oversee ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with business objectives and goals
Manage expectations and communications with leaders at the home office
Ensure good working relationships and high levels of communication among office staff, MTM departments, Client, stakeholders, and other vendors working within the defined contracts
Conduct project status meetings to identify problems and ensure that deliverables are met
Other duties as assigned

What you’ll need:

Experience, Education & Certifications:

High school diploma or G.E.D. equivalent
Bachelor’s degree in Business Administration (or equivalent experience) in a related field
8+ years in an Operational or logistics role
5 years’ experience in a supervisory/management role
Must possess a valid driver’s license

Skills:

Positive attitude and proven ability to work well with all levels of the organization
Effective use of judgement to prioritize focus areas and day to day tasks
Willingness to embrace difficult situations
Independently maintain and hold others accountable for best-in-class results and the highest of standards
Ability to lead and effect change through influence
Effectively uses (objective) data vs. hyperbole or “common-knowledge” to evaluate operation performance
Excels at identifying and leveraging the correct data to identify and solve problems
Anticipates problems before they occur and creatively solves problems while balancing the need stay within both contractual guidelines and MTM policies and procedures
Ability to teach, coach and motivate staff
Ability to build and maintain good relationships with community agencies and other critical stakeholders
Solid interpersonal and team-building skills to effectively communicate with internal and external customers
Proactive and creative techniques in solving problems
Excellent organization skills with the ability to manage multiple concurrent projects. Project planning, scheduling, tracking and coordination
Ability to think creatively and use various methods in problem solving
Proficient with the Microsoft Suite
Self-starter with the initiative to identify and act upon opportunities without direction
Communicate professionally and clearly both in person and in writing
Easily adaptable to ever changing environment and requirements
Flexibility in work schedules
Ability to maintain high level of confidentiality
Regular attendance

Even better if you have...

Previous experience working with Medicaid and/or State programs preferred
Project Management certification a plus
Prior experience in the transportation industry a plus

What’s in it for you:

Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities

At MTM, we believe that taking care of our employees - and the people they love - is the foundation of a healthy, thriving organization. That’s why we’re proud to offer a comprehensive, people‑first benefits program designed to support every stage of your wellness journey.

Salary Min: $80,000 Salary Max: $100,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.

#MTM

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More about this job

Skills

Logistics
Regulatory compliance
Collaboration
Communication skills
Valid driver's licence
Team building
Scheduling
Think creatively
Problem solving
Adaptability
Confidentiality
Project management

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