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Added 46 mins ago
Operations Analyst Technician
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United States
At ARMA, people are our differentiator. As an Operations Analyst Technician you will help to continue to support the mission. You will utilize your 4+ years of experience to provide a wide…
Added 46 mins ago
Operations Analyst Technician
ARMA Global Corporation
United States
At ARMA, people are our differentiator. As an Operations Analyst Technician you will help to continue to support the mission. You will utilize your 4+ years of experience to provide a wide…
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MTA

Operations Analyst- Employment

Brooklyn, NY, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Operations Analyst- Employment

Job ID: 17993

Business Unit: MTA Headquarters

Location: Brooklyn, NY, United States

Regular/Temporary: Regular

Department: HR Center of Excellence

Date Posted: Nov 5, 2026

Description

JOB TITLE:

Operations Analyst – HR: Employment (NYCT)

SALARY RANGE:

$45,125 - $52,646 (TCU)

DEPT/DIV:

HR Center of Excellence

SUPERVISOR:

Manager, HR Operations

LOCATION:

149 Pierrepont St, Brooklyn, NY 11201

HOURS OF WORK:

9 AM - 5:30 PM; 8 Hours Per day

This is a resume-based position represented by the Transportation Communication s Union (TCU)

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Position Objective:

The purpose of this position is to administer and support activities and process transactions for the Human Resources Employment area.

Responsibilities:

Gather, validate, and maintain data and other transaction inputs
Gather forms and track status
Enter transactions in PeopleSoft and the service request management tool
Retrieve, index, and review scanned documents and forms
Provide satisfactory customer service by receiving, analyzing, researching, and seeking a resolution to assigned inquiries
Integrate across COE teams to document, research, and resolve basic issues and errors as assigned. Understand when to resolve or escalate to a supervisor
Perform/support cyclical processing and period-end activities
Complete assignments as delegated by the supervisor
Comply with MTA and COE policies, practices, and procedures
Develop and update operating procedures and training materials as needed
Understand the MTA and COE vision, including how individual responsibilities fit into the long-term strategies
Track and report the status of work
Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
Support other team members as appropriate
Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
Support additional Employment functions as needed, i.e., civil and non-civil service processing, UCM, Siebel, etc.
Adhere to the team budget
Identify and implement continuous improvement initiatives as assigned
Participate in user groups as necessary
Identify and document input to the knowledge management tool

Skills and Abilities:

Required:

Possess specific work experience for HR Employment
Working knowledge and use of PeopleSoft or related database software
Ability to work in a team environment
Ability to process requests consistently with general supervision
Ability to assess problems and promptly resolve or identify an appropriate team to resolve
Strong oral and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across the COE at all levels within and outside the organization
Strong time management skills and the ability to manage individual assignments
Strong attention to detail
Ability to handle sensitive situations and maintain a high degree of confidentiality

Preferred:

Understanding of MTA HR policies and procedures
Familiarity with performance metrics and the ability to meet identified targets
Working knowledge of service request management tools
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office applications) and web-based applications

Education and Experience:

Required:

High School Diploma or GED
Minimum three (3) years of experience in HR, Employment data processing, or other related area

Preferred:

Bachelor's degree or Associate's degree with relevant experience in Business or related field
Shared Services experience
PAY, BENEFITS, & WORK SCHEDULE:

The wage progression scale is as follows: Year 1=60%> Year 2=70%> Year 3=75%> Year 4=80%> Year 5=85%> Year 6=90% Year 7=100%.

The full rate of pay is $75,208. This salary is non-negotiable, based on the Collective Bargaining Agreement.

New employees will establish seniority in the Transportation Communication Union, the union representing Senior Operations Analysts and Operations Analysts, in accordance with the union's current collective bargaining agreement. Members of TCU are subject to an initiation fee and monthly membership dues.

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites .

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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More about this job

Skills

Oracle PeopleSoft
Customer service
Research
Process improvement
Work as a team
Communication skills
Interpersonal skills
Time management
Attention to detail
Confidentiality
HR policies
Microsoft Outlook
Microsoft Office
Process data
FDS

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