Front Desk Agent/Reservations Agent (1st Shift)

Mt. Olympus Resort in Wisconsin Dells is Hiring 1st Shift Front Desk/Reservations Agents! Schedule: 7:00 AM–3:00 PM, 8:00 AM–4:00 PM, or 9:00 AM–5:00 PM Must be available to work weekends and holidays. Schedules may vary based on hotel occupancy and departmental needs. Employment Type: Full-time, Part-time, or Seasonal Pay Rate: $15.00–$17.00 per hour Job Summary Mt. Olympus Resort is looking for friendly, customer-focused Front Desk/Reservations Agents to join our team! As the first point of contact for our guests, you will create a welcoming atmosphere and deliver memorable guest experiences from arrival to departure by assisting with check-ins, check-outs, reservations, phone calls, and guest inquiries.

Duties and Responsibilities

• Welcome guests and assist with check-in and check-out procedures.
• Handle guest inquiries, phone calls, and reservation requests professionally.
• Create, modify, and manage reservations accurately.
• Provide information about resort amenities, services, rates, and policies.
• Respond to guest concerns and help resolve issues promptly.
• Process payments and maintain accurate guest records.
• Communicate effectively with other departments to ensure a smooth guest experience.
• Maintain a professional and welcoming front desk environment.

Qualifications

• Strong customer service and communication skills.
• Professional, friendly, and guest-focused attitude.
• Basic computer skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Previous front desk, hotel, or reservations experience is preferred but not required.
• Must be available to work weekends and holidays.

Ideal Candidate The ideal candidate is friendly, outgoing, and passionate about providing excellent guest service. They are organized, detail-oriented, and comfortable multitasking while handling guest inquiries, reservations, and front desk responsibilities. Previous hospitality experience is a plus, but a positive attitude and willingness to learn are what matter most! Work Environment Work in a fun, fast-paced resort environment where no two days are exactly alike! Our Front Desk team works closely with other departments to create memorable guest experiences. At Mt. Olympus, we value teamwork, a family-oriented culture, and promoting from within by giving our employees opportunities to grow and advance their careers.

What We Offer:

• On-Demand Pay – Get paid the same day you work!
• Fun and exciting work environment!
• FREE Water Park and Theme Park passes (based on resort occupancy).
• Flexible schedules.
• Employee discounts on hotel rooms, retail, and food.
• Company-wide employee outings.
• Employee Referral Program.
• Full-time employee benefits:
• Health, dental, and vision insurance.
• Flexible Spending Account (FSA) for healthcare and dependent care.
• 401(k) and Paid Time Off after one year of employment.

For more information about our property, visit our website: https://www.mtolympuspark.com/