Batch Operations Technician - Hybrid

Interview Type: Webcam Interview*** Very long term project; initial PO for 1 year, expect to go for 4+ years Hybrid

Job Description

The client requires the services of a Batch Operations Technician to support the day-to-day batch operation tasks and deliverables related to enterprise batch processing within the client system's batch architecture.

Schedule Requirements

This position requires working outside of standard business hours to support overnight batch operations. The candidates must be available to rotate between three shifts (5 PM to 1 AM, 10 PM to 6 AM and 1 AM to 9 AM).

Primary Responsibilities

• Providing production operations support by executing and monitoring batch process.
• Verifying batch results and supporting nightly production environments across multiple servers.
• Performing first level analysis of all data interface processing exceptions, logs.
• Escalating unresolved issues and problems according to defined on-call support procedures.
• Resolving errors and escalating issues, when necessary, by working with functional teams to ensure timely analysis and resolution, in alignment with application service level objectives.

Additional Duties

• Supporting the batch monitoring team by analyzing production workflows and recommending improvements to job schedule performance.
• Providing rapid support during outages and assisting in workload automation forecasting.
• Collaborating with the technology design team to ensure backup and recovery systems meet business continuity SLA requirements.
• Working with application support teams and business stakeholders to define acceptable service levels and develop incident management procedures.

Skills/Requirements

Skill Required Years

Experience as a GMI Operator and Support specialist capable of monitoring/managing batch steps, analyzing and responding to user queries. Required 5 Years

Experience with batch operations, job scheduling and monitoring tools. Required 5 Years

Demonstrated ability to effectively communicate issues and status updates with business users, second level support, and development teams. Required 5 Years

Experience working with internal teams to identify opportunities to improve the product and customer experience. Required 5 Years

Demonstrated experience documenting processes and procedures as required. Required 5 Years

Experience and knowledge on Operating Systems such as Unix, Mainframe and Windows. Required 5 Years

Experience with relational database skills, Basic SQL programming Required 5 Years

Experience running shell scripts on a UNIX or similar environment; and reviewing log files. Required 5 Years

Experience with priority issues, calls with external/internal clients for troubleshooting issues and problem solving. Required 5 Years

Ability to communicate effectively in both oral and written formats. Required