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MS Services Group, Inc.

Program Delivery Lead - Technology Development / Technology COO

Baltimore, MD, United States

$140,000 to $195,000 USD / year

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Job details

Pay: $140,000 to $195,000 USD / year
Experience: 10+ years of experience in Talent Management, Learning & Development, Learning Operations, Organizational Development, or related disciplines.
Posting language: English
Posted: Nov 4, 2026

Original job description

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Technology Admin Office position at the Vice President Level, which is part of the job family responsible for managing administrative tasks related to technology infrastructure and services, ensuring smooth operations and support for the organization's technology needs.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

The Technology Talent Development (TTD) team sits within the Technology Chief Operating Officer division. The mission of Technology Talent Development is to enable the Technology division to achieve outstanding results by delivering world class programs supporting their teams and strategic objectives. The Technology Talent Development team develops and delivers custom and industry standard learning and development programs for the Technology division of Morgan Stanley. The Technology Talent Development Team offers Emerging Talent Learning, Continuous Learning, and Career Enablement programming with associated operational and reporting support for the 25K+ people in the Technology organization. We also foster a world class learning culture supporting Morgan Stanley Technology team members to be their best. Initiatives managed by the team include Technology Intern and Analyst Programs, Technology Strategy Learning Programs (e.g. AI/ML, Data, Cyber, Resilience, Automation, Innovation) and Technical Skills Training programs and single courses, Tech eLearning platforms, Learning Culture programs, Tech New Hire Orientation programs, Mobility and Mentorship programs, Professional Skills and Business Knowledge Training, Training Operations and Reporting and associated supporting tooling. Our team of 31, located across the globe, also partner closely with Firmwide HR on a variety of Talent initiatives.

We are seeking a highly experienced and strategic Vice President level candidate to lead the execution and continuous improvement of Technology Talent Development programs across North America. This individual will be responsible for the end-to-end management of learning initiatives that support technology professionals at all career stages, from onboarding new hires to developing experienced talent through ongoing learning and career enablement programs. This is a hands-on leadership role that combines strategic program oversight with operational excellence. The successful candidate will be comfortable managing complex learning ecosystems, partnering with senior stakeholders, and working across a globally distributed team to deliver high-impact learning experiences that support business and talent objectives.

What you’ll do in the role:

Learning Program Leadership

Lead the end-to-end management of technology learning and development programs across North America.
Oversee planning, delivery, execution, governance, reporting, and continuous improvement of learning initiatives.
Drive successful execution of onboarding, technical upskilling, continuous learning, and career development programs.
Ensure learning programs align with business priorities, workforce capabilities, and future skills requirements.

Program & Operations Management

Act as the operational lead for North America learning programs, ensuring seamless execution and a high-quality learner experience.
Manage program logistics, governance forums, vendor relationships, budgets, timelines, communications, and reporting.
Establish scalable operational processes and identify opportunities to improve efficiency and effectiveness.
Handle complex issues and program challenges with a practical, solution-oriented mindset and the ability to think on your feet.

Stakeholder Management & Partnership

Partner closely with Technology leadership, HR, Talent Management, Learning teams, business leaders, and external vendors.
Build strong relationships with senior stakeholders and influence decisions through data-driven recommendations and business insight.
Communicate program status, risks, outcomes, and strategic recommendations to leadership audiences.

Learning Technology & Analytics

Serve as a subject matter expert on Learning Management Systems (LMS), Learning Experience Platforms (LXP), and learning operations tooling.
Partner with technology and platform teams to enhance the learner experience and drive adoption of learning technologies.
Utilize learning analytics, reporting, and insights to measure program effectiveness and identify opportunities for improvement.

New Hire & Talent Development Programs

Lead onboarding and development programs for both campus/junior talent and experienced hires.
Ensure smooth integration of new employees through structured onboarding, orientation, and capability-building programs.
Partner with recruitment and talent teams to support broader talent development and retention objectives.

Global Collaboration

Collaborate effectively with colleagues across North America, EMEA, and Asia-Pacific.
Share best practices and contribute to global learning strategies while ensuring regional execution excellence.
Support global learning initiatives and drive consistency across regions where appropriate.

What you’ll bring to the role:

Bachelor's degree in Human Resources, Education, Business Administration, Organizational Development, Learning & Development, Technology Management, or a related field.
10+ years of experience in Talent Management, Learning & Development, Learning Operations, Organizational Development, or related disciplines.
Demonstrated experience managing large-scale, enterprise-wide learning and development programs.
Strong program and project management experience with a proven ability to manage multiple priorities and stakeholders simultaneously.
Experience managing onboarding and talent development programs for both junior and experienced hires.
Strong understanding of Learning Management Systems (LMS), Learning Experience Platforms (LXP), and learning technologies.
Excellent verbal, written, presentation, and executive communication skills.
Exceptional stakeholder management and influencing skills.
Strong problem-solving, decision-making, and operational execution capabilities.
Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and SharePoint.
Experience working effectively within global and cross-functional teams.

Preferred Skills

Experience within banking, financial services, capital markets, or highly regulated industries.
Knowledge of technology talent development, digital skills programs, technical learning, and workforce upskilling initiatives.
Experience managing external training vendors and learning technology providers.
Familiarity with learning analytics, workforce skills frameworks, and talent development reporting.

The ideal candidate is a hands-on leader who combines strategic thinking with strong operational execution. They are highly organized, adaptable, and able to navigate ambiguity while maintaining focus on delivering measurable business outcomes. They are passionate about talent development, excel at building relationships across all levels of the organization, and are energized by creating impactful learning experiences that help technology professionals grow and succeed. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Salary range for the position: $140,000 and 195,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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More about this job

Skills

Business knowledge
Reporting
Leadership
Process improvement
Onboarding
Operations management
Logistics
Stakeholder management
Google Analytics
Learning management systems
LMS
Learning technologies
Recruitment
Collaboration
Project management
Communication skills
Problem solving
Decision making
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Teams
Microsoft SharePoint
Adaptability
Relationship building

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