Jobs in the United States

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(USA) Vision Center Manager
Walmart
TAYLOR, PA
- $24.5 to $37.5 USD / hour
Monitors equipment performance, guides troubleshooting, and coordinates repairs or replacements to maintain uninterrupted clinical operations.
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Vision Center Manager
Walmart
DELTA, CO
- $25.5 to $38.5 USD / hour
Monitors equipment performance, guides troubleshooting, and coordinates repairs or replacements to maintain uninterrupted clinical operations.
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(USA) Pharmacy Manager
Walmart
PHOENIX, AZ
- $112,000 to $197,000 USD / year
Are you passionate about patient care and community outreach? Do you understand pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists…
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(USA) Pharmacy Manager, Store # 04160
Walmart
ORLANDO, FL
- $112,000 to $197,000 USD / year
Are you passionate about patient care and community outreach? Do you understand pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists…
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Certified Vision Center Manager - ABO # 3877
Walmart
GAINESVILLE, FL
- $26 to $39 USD / hour
…repairs or replacements to maintain uninterrupted clinical…
Added just now
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(USA) Vision Center Manager
Walmart
BIRMINGHAM, AL
- $24.5 to $37.5 USD / hour
Monitors equipment performance, guides troubleshooting, and coordinates repairs or replacements to maintain uninterrupted clinical operations.
Added just now
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Pharmacy Manager, Store # 05285
Walmart
CANTON, OH
- $112,000 to $197,000 USD / year
Are you passionate about patient care and community outreach? Do you understand pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists…
Added 1 min ago
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(USA) Pharmacy Manager
Walmart
SEVIERVILLE, TN
- $112,000 to $197,000 USD / year
Are you passionate about patient care and community outreach? Do you understand pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists…
Added 1 min ago
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Pharmacy Manager
Walmart
FULTON, KY
- $112,000 to $197,000 USD / year
Are you passionate about patient care and community outreach? Do you understand pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists…
Added 1 min ago
IR
IT Business Relationship Director, Americas
International Rescue Committee
Remote, United States
- $132,000 USD / year
The ideal candidate has direct experience in complex, distributed program operations, and brings credibility with program leadership as a result - not just IT service management experience.…
Added 2 mins ago
Customer Relationship Officer - LA Main
Banc of California Page
Los Angeles, CA
Provide support to the Branch Operations Manager with Teller support relative to losses, differences and mitigating risk.
Added 2 mins ago
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Transportation Operations Manager II
Walmart
GREENFIELD, IN
- $84,000 to $126,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 2 mins ago
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(USA) Emerging Store Manager - SC
Walmart
TEMPLE, TX
- $85,000 to $120,000 USD / year
store operations environment. The Emerging Store Manager (ESM) will train and develop across many areas of store operations, including
Added 2 mins ago
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(USA) Manager, Procurement
Walmart
BENTONVILLE, AR
- $70,000 to $130,000 USD / year
Manager, Procurement Packaging Engineer to serve as the technical packaging lead within the procurement organization. In this role, you will translate sourcing and business needs into…
Added 2 mins ago
MA
Automotive Sales Manager - Motor Werks Infiniti
Murgado Automotive Group
Barrington, IL
- $100,000 to $200,000 USD / year
Motor Werks Infiniti is hiring a full-time Automotive Sales Manager in Barrington, IL. This role is ideal for an experienced dealership sales leader who can desk deals, coach sales…
Added 2 mins ago
EU
Data Center Environmental Permitting Program Manager 5
Experis USA
Redmond, WA
- $83 to $88 USD / hour
Our client, a technology organization, is seeking a Data Center Environmental Permitting Program Manager to join their team. As a Data Center Environmental Permitting Program Manager, you…
Added 2 mins ago
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(USA) Manager, Facility Services
Walmart
MANHATTAN, KS · JUNCTION CITY, KS · MARYSVILLE, KS · FAIRBURY, NE · EMPORIA, KS · SALINA, KS · MCPHERSON, KS · CONCORDIA, KS · BEATRICE, NE · NEBRASKA CITY, NE · CRETE, NE
- $90,000 to $180,000 USD / year
…workforce across local retail stores and is actively recruiting a Manager for Operations Improvement. If you possess relevant experience in this field, we invite you to bring your skills to…
Added 2 mins ago
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(USA) Area Manager, Quality Control
Walmart
BLOOMINGDALE, GA
- $65,500 to $98,000 USD / year
The Area Manager, Quality Control, leads and/or supports QC associates to ensure compliance with Walmart’s quality and safety standards across warehouse operations. This role applies…
Added 2 mins ago
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(USA) Manager, Material Handling Equipment Service
Walmart
BELVIDERE, IL
- $70,000 to $130,000 USD / year
The Manager, Material Handling Equipment Service, leads vendor and contract management to ensure operational excellence and compliance with quality standards. This role oversees…
Added 2 mins ago
W
(USA) Manager, Material Handling Equipment Service
Walmart
WELLFORD, SC
- $70,000 to $130,000 USD / year
The Manager, Material Handling Equipment Service, leads vendor and contract management to ensure operational excellence and compliance with quality standards. This role oversees…
Added 2 mins ago
W
(USA) Manager, Marketing Planning And Strategy
Walmart
HOBOKEN, NJ
- $96,000 to $186,000 USD / year
The Manager, End-to-End Content Operations & Innovation owns the operating model that powers Ads Integrated Marketing. This role drives adoption of the team’s plan-to-activation framework,…
Added 2 mins ago
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(USA) Manager, Marketplace Strategic Initiatives
Walmart
BENTONVILLE, AR · HOBOKEN, NJ
- $70,000 to $156,000 USD / year
The Manager, Marketplace Strategic Initiatives, leads cross-functional partnerships to drive strategic projects that enhance marketplace operations and customer experiences. This role…
Added 2 mins ago
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(USA) Senior Manager, Automation Engineering
Walmart
BENTONVILLE, AR
- $110,000 to $220,000 USD / year
…strategy to implement and optimize automated solutions in store operations. Collaborating closely with cross-functional partners in Product, Operations, Merchandising, and Replenishment,…
Added 3 mins ago
Lee Wrangler Clearance Center - PT Sales Associate
Kontoor
Ellenton, FL
Builds brand loyalty by promoting the rewards program and achieves weekly loyalty sign up goals.
Added 3 mins ago
Lee Wrangler Clearance Center - PT Temporary Sales Associate
Kontoor
Commerce, GA
…exceptional customer experience, and executing day-to-day store operations. The Sales Associate supports the team by following customer engagement strategies, and maintaining merchandising…

mPower, Inc.

Senior Help Desk Manager

Bethesda, MD, United States

$125,000 to $145,000 USD / year

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Job details

Pay: $125,000 to $145,000 USD / year
Experience: Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

mPower, Inc. is seeking an experienced and results-driven Senior Help Desk Manager to lead and oversee the delivery of comprehensive IT support services for its customer.

The Senior Help Desk Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support, asset management, and information security support. This individual will serve as the primary liaison between mPower and Government stakeholders, ensuring contract performance, service quality, customer satisfaction, and compliance with established requirements.

The ideal candidate is a proactive, hands-on leader with a strong background in IT operations, federal contract management, and IT service management. This position requires someone who can effectively manage personnel, drive operational improvements, resolve complex challenges, and maintain strong relationships with customers and stakeholders.

Job Responsibilities:

Program and Contract Management

Serve as the primary point of contact between mPower and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated personnel.
Provide overall leadership, management, and oversight of contract operations, ensuring successful execution of all contractual requirements, deliverables, and performance standards.
Manage program resources, personnel assignments, schedules, budgets, and operational priorities to ensure efficient and effective service delivery.
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Conduct regular meetings with Government stakeholders to review program performance, staffing, project progress, and operational challenges.
Identify and proactively address performance concerns, operational risks, resource constraints, and opportunities for improvement.
Support contract transitions, workforce planning, and continuity of operations as required.

IT Service Management and Operations

Oversee daily IT service delivery operations, including Help Desk support, incident management, service requests, desktop support, and technical escalation processes.
Ensure adherence to established Service Level Agreements (SLAs), performance metrics, and customer service standards.
Monitor and evaluate ITSM performance using ticketing systems, reporting dashboards, customer feedback, and operational metrics.
Oversee the effective use of IT service management platforms, including ServiceNow or comparable systems, to ensure accurate ticket tracking, prioritization, escalation, and resolution.
Coordinate IT projects and initiatives, including technology deployments, hardware refreshes, system upgrades, and service improvements.
Collaborate with technical teams and Government stakeholders to identify recurring issues, implement corrective actions, and improve operational efficiency.
Support oversight of IT asset management, including hardware and software inventories, lifecycle management, and compliance reporting.

Team Leadership and Personnel Management

Supervise and provide leadership to contractor personnel supporting IT operations and technical services.
Establish clear performance expectations, assign responsibilities, monitor productivity, and ensure accountability for assigned work.
Identify staffing needs, support recruitment and onboarding activities, and ensure appropriate personnel coverage across supported locations.
Promote professional development, technical training, knowledge sharing, and continuous improvement within the team.
Foster a collaborative, customer-focused environment that emphasizes responsiveness, professionalism, and high-quality service delivery.
Address personnel and performance concerns promptly and effectively.

Performance Monitoring and Continuous Improvement

Develop, monitor, and report key performance indicators (KPIs), including ticket volume, response and resolution times, SLA compliance, customer satisfaction, and service trends.
Prepare accurate and timely weekly and monthly status reports, management briefings, and other required program deliverables.
Analyze service delivery metrics to identify trends, recurring challenges, and opportunities to improve efficiency and customer experience.
Develop, maintain, and improve Standard Operating Procedures (SOPs), escalation processes, and knowledge management practices.
Implement process improvements and corrective actions to strengthen operational performance and service quality.
Ensure compliance with applicable federal policies, information security requirements, and established IT operational procedures.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or another related discipline, or a substitute combination of verifiable experience.
Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Demonstrated experience in the development and management of complex IT programs or projects, from inception through deployment.
Experience managing personnel, technical resources, budgets, and operational activities across complex organizational environments.
Experience supporting or managing multiple contracts and/or subcontracts of varying size and complexity.
Progressive experience in information systems design, management, and IT service delivery.
Strong understanding of IT service management principles, Help Desk operations, incident management, escalation procedures, and service performance metrics.
Demonstrated ability to manage competing priorities, resolve operational challenges, and deliver results in a customer-focused environment.
Excellent leadership, interpersonal, organizational, problem-solving, and written and verbal communication skills.
Ability to work effectively with Government stakeholders, technical personnel, and organizational leadership.
Project Management Professional (PMP) certification or the ability to obtain in 90 days
Ability to obtain a Public Trust

Preferred Qualifications:

ITIL Version 3 Foundation certification or current equivalent.
HDI Help Desk Institute certification, such as:
HDI Help Desk Manager
HDI Desktop Support Manager
HDI Support Center Manager
One or more of the following technical certifications:
Microsoft Technology Associate (MTA)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Support Professional
ITIL Intermediate Certification or higher
Previous experience managing IT support services within NIH, HHS, or another federal agency.
Experience with ServiceNow or similar ITSM platforms.
Familiarity with federal IT security requirements, IT asset management, and enterprise technology environments.
Demonstrated success improving SLA performance, customer satisfaction, and operational efficiency across large IT support programs.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

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