Jobs in the United States

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Added 2 mins ago
AM
Supervisory Agricultural Marketing Specialist (General)
Agricultural Marketing Service
Kansas City, MO
- $127,829 to $166,182 USD / year
The duties may include, but are not limited to: | Develops and oversees the implementation of operational policies and program activities on a national level in the administration of a…
Added 2 mins ago
ND
SUPERVISORY ISMO PROGRAM MANAGER
National Defense University
Fort McNair, DC
- $121,785 to $158,322 USD / year
…budget formulation, management, execution, and reporting for all program operations, as well as logistical and civilian pay costs incurred by ISMO and NDU in support of international…
Added 2 mins ago
AN
PRODUCTION CONTROLLER (FLEET MANAGEMENT) (TITLE 32)
Air National Guard Units
Charlotte, NC
- $63,098 to $82,033 USD / year
As a PRODUCTION CONTROLLER (FLEET MANAGEMENT), GS-1152-09, you will serve as the program manager for the fleet custodial account, vehicle authorization and utilization programs; prepare and…
Added 2 mins ago
VH
Pharmacist(Clinical Spec)- Pain Management/Pain/SUD
Veterans Health Administration
Martinez, CA · Mather AFB, CA · Stockton, CA · Redding, CA · Chico, CA
- $164,001 to $228,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 2 mins ago
DH
Supervisory Criminal Investigator (Deputy Regional Director)
DHS Headquarters
Washington, DC · San Francisco, CA
- $147,899 to $197,200 USD / year
Overseeing and recommending improvements to investigative, security, and intelligence program operations.
Added 2 mins ago
AT
Marine Cargo Specialist
ARMY TRANSPORTATION
Concord, CA
- $77,161 to $100,315 USD / year
Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
Added 2 mins ago
FS
LOAN ASSISTANT/SPECIALIST( AGRICULTURE)
Farm Service Agency
Location Negotiable After Selection
- $40,736 to $80,243 USD / year
…and credit, financial management concepts and practices, farm operations, land use and value, production and marketing of various crops and livestock, and prices and markets in the serviced…
Added 2 mins ago
CF
Management and Program Analyst
Centers for Disease Control and Prevention
Bruceton, PA
- $63,815 to $82,965 USD / year
Provide administrative and program support by assisting management with planning, coordinating, and executing activities involving human resources, acquisitions, budget, property…
Added 5 mins ago
WS
Operations Manager - Floor (Grocery)- Automation-1
Wal-Mart Stores East, LP
FL
- $84,000 to $126,000 USD / year
…Logistics, Business Administration, Financial Management, Production/Operations Management); and 1 year experience in an operations/distribution/logistics/retail environment, supervising,…
Added 5 mins ago
Transportation Excellence Specialist
Unilever United States, Inc.
United States
Unilever is seeking a highly motivated Transportation Excellence Specialist to support transportation performance, service excellence, and cost optimization across an assigned portfolio of…
Added 6 mins ago
VH
Nursing Assistant-Medical, Surgical, Oncology, Telemetry (C1)
Veterans Health Administration
Johnson City, TN
- $36,464 to $56,861 USD / year
The NA provides clinical and administrative support in a wide variety of patient care and related activities within Nursing Service including, but not limited to, roles assigned to Escort…
Added 6 mins ago
AF
HISTORIAN
Air Force Civilian Career Training
Joint Base Anacostia-Bolling, DC
- $121,785 to $158,322 USD / year
Performs Career Broadening assignments involved in Program Management, Strategic Planning, and Air Staff Action Officer Operations for the Air Force History and Museums Program Office…
Added 6 mins ago
NS
ADMINISTRATIVE/TECHNICAL SPECIALIST
Naval Sea Systems Command
Dam Neck Naval Facility, Virginia Beach, VA
- $108,019 to $165,945 USD / year
You will manage the Sensitive Compartmented Information (SCI) security program and oversee SCI security functions for the Naval Surface Warfare Center Dahlgren Division, Dam Neck Activity…
Added 6 mins ago
CA
CBP Officer (TTP-Field Liaison)
Customs and Border Protection
Washington, DC
- $125,158 to $162,708 USD / year
The Trusted Traveler Programs office within U.S. Customs and Border Protection's Office of Field Operations oversees the administration, operations, innovation, and policy for programs…
Added 6 mins ago
AT
TECHNICAL WRITER-EDITOR (AUTO/IT)
Army Tank-Automotive and Armament Command (TACOM)
Warren, MI
- $98,729 to $152,625 USD / year
About the Position: This position is located at the US Army Tank - Automotive & Armaments Command, Program Manager Light Armored Vehicles Office. PM LAV is a U.S. Marine Corps Board Select…
Added 6 mins ago
CA
MISSION SUPPORT SPECIALIST
Customs and Border Protection
Laredo, TX
- $52,413 to $83,349 USD / year
…research, and analytical duties and special assignments in support of Mission Readiness Operations (MRO). This work directly enhances the productivity, effectiveness, and efficiency of…
Added 6 mins ago
VH
Emergency Department Registered Nurse
Veterans Health Administration
Birmingham, AL
- $80,364 to $152,817 USD / year
This position is eligible for the Education Debt Reduction Program a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit…
Added 12 mins ago
CO
CHIEF OF POLICE
City of Long Beach
Long Beach, CA
- $300,026.79 to $315,221.19 USD / year
…and nine City Council members elected by district. The City Manager, appointed by the Mayor and City Council, oversees the daily operations of 15 departments and a Fiscal Year 2027 (FY27)…
Added 18 mins ago
II
VP, Contract Surety Underwriting
IAT Insurance Group, Inc
Greenwood Village, CO · Cheshire, CT · Kansas City, MO · Jersey City, NJ · Hunt Valley, MD · Hudson Farm, NJ · Houston, TX · Birmingham, AL · Alpharetta, GA · Tampa, FL · Orlando, FL · Virginia Beach, VA · Milwaukee, WI · Wayne, PA · Williamsville, NY · Scottsdale, AZ · Raleigh, NC · St. Petersburg, FL · Sarasota, FL · Rolling Meadows, IL · Overland Park, KS · Omaha, NE · Newark Riverfront, NJ · New York City, NY · Plano, TX · Newark, NJ · Naperville, IL
- $175,000 to $290,000 USD / year
Collaborates with Field Operations RVP’s to provide training and direction to the Regional Manager and Profit Center staff.
Added 20 mins ago
Mid, Cyber Project Manager
Deloitte US
Colorado Springs, CO
Support strategic planning by aligning deployment activities to broader mission objectives
Added 33 mins ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Mission Hills, CA
- $22 to $30.25 USD / hour
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 34 mins ago
CY
Studio Coordinator - Westwood
CorePower Yoga, LLC
Los Angeles, CA
- $25 USD / hour
…CorePower Yoga studio experience including coordinating studio operations and holding the studio to the highest health and safety standards. In alignment with our Core Values, you work…
Added 40 mins ago
SC
CLIENT SUCCESS CHAMPION II
Sound Community Bank
Seattle, WA
- $21.3 to $31.7 USD / hour
…following-up on customer inquiries and assisting in various Branch Support related tasks. Additionally, the CSC II is expected to be able to step in and originate / maintenance new accounts…
Added 44 mins ago
DO
Budget Analyst
Department of Water Resources
CA
- $3,861 to $6,276 USD / month
At the Analyst II level, under the direction of the Supervisor I and with guidance from the Field Division Manager, the Analyst II is responsible for independently performing a wide variety…
Added 51 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Cheyenne, WY
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…

mPower, Inc.

Senior Help Desk Manager

Bethesda, MD, United States

$125,000 to $145,000 USD / year

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Job details

Pay: $125,000 to $145,000 USD / year
Experience: Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

mPower, Inc. is seeking an experienced and results-driven Senior Help Desk Manager to lead and oversee the delivery of comprehensive IT support services for its customer.

The Senior Help Desk Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support, asset management, and information security support. This individual will serve as the primary liaison between mPower and Government stakeholders, ensuring contract performance, service quality, customer satisfaction, and compliance with established requirements.

The ideal candidate is a proactive, hands-on leader with a strong background in IT operations, federal contract management, and IT service management. This position requires someone who can effectively manage personnel, drive operational improvements, resolve complex challenges, and maintain strong relationships with customers and stakeholders.

Job Responsibilities:

Program and Contract Management

Serve as the primary point of contact between mPower and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated personnel.
Provide overall leadership, management, and oversight of contract operations, ensuring successful execution of all contractual requirements, deliverables, and performance standards.
Manage program resources, personnel assignments, schedules, budgets, and operational priorities to ensure efficient and effective service delivery.
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Conduct regular meetings with Government stakeholders to review program performance, staffing, project progress, and operational challenges.
Identify and proactively address performance concerns, operational risks, resource constraints, and opportunities for improvement.
Support contract transitions, workforce planning, and continuity of operations as required.

IT Service Management and Operations

Oversee daily IT service delivery operations, including Help Desk support, incident management, service requests, desktop support, and technical escalation processes.
Ensure adherence to established Service Level Agreements (SLAs), performance metrics, and customer service standards.
Monitor and evaluate ITSM performance using ticketing systems, reporting dashboards, customer feedback, and operational metrics.
Oversee the effective use of IT service management platforms, including ServiceNow or comparable systems, to ensure accurate ticket tracking, prioritization, escalation, and resolution.
Coordinate IT projects and initiatives, including technology deployments, hardware refreshes, system upgrades, and service improvements.
Collaborate with technical teams and Government stakeholders to identify recurring issues, implement corrective actions, and improve operational efficiency.
Support oversight of IT asset management, including hardware and software inventories, lifecycle management, and compliance reporting.

Team Leadership and Personnel Management

Supervise and provide leadership to contractor personnel supporting IT operations and technical services.
Establish clear performance expectations, assign responsibilities, monitor productivity, and ensure accountability for assigned work.
Identify staffing needs, support recruitment and onboarding activities, and ensure appropriate personnel coverage across supported locations.
Promote professional development, technical training, knowledge sharing, and continuous improvement within the team.
Foster a collaborative, customer-focused environment that emphasizes responsiveness, professionalism, and high-quality service delivery.
Address personnel and performance concerns promptly and effectively.

Performance Monitoring and Continuous Improvement

Develop, monitor, and report key performance indicators (KPIs), including ticket volume, response and resolution times, SLA compliance, customer satisfaction, and service trends.
Prepare accurate and timely weekly and monthly status reports, management briefings, and other required program deliverables.
Analyze service delivery metrics to identify trends, recurring challenges, and opportunities to improve efficiency and customer experience.
Develop, maintain, and improve Standard Operating Procedures (SOPs), escalation processes, and knowledge management practices.
Implement process improvements and corrective actions to strengthen operational performance and service quality.
Ensure compliance with applicable federal policies, information security requirements, and established IT operational procedures.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or another related discipline, or a substitute combination of verifiable experience.
Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Demonstrated experience in the development and management of complex IT programs or projects, from inception through deployment.
Experience managing personnel, technical resources, budgets, and operational activities across complex organizational environments.
Experience supporting or managing multiple contracts and/or subcontracts of varying size and complexity.
Progressive experience in information systems design, management, and IT service delivery.
Strong understanding of IT service management principles, Help Desk operations, incident management, escalation procedures, and service performance metrics.
Demonstrated ability to manage competing priorities, resolve operational challenges, and deliver results in a customer-focused environment.
Excellent leadership, interpersonal, organizational, problem-solving, and written and verbal communication skills.
Ability to work effectively with Government stakeholders, technical personnel, and organizational leadership.
Project Management Professional (PMP) certification or the ability to obtain in 90 days
Ability to obtain a Public Trust

Preferred Qualifications:

ITIL Version 3 Foundation certification or current equivalent.
HDI Help Desk Institute certification, such as:
HDI Help Desk Manager
HDI Desktop Support Manager
HDI Support Center Manager
One or more of the following technical certifications:
Microsoft Technology Associate (MTA)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Support Professional
ITIL Intermediate Certification or higher
Previous experience managing IT support services within NIH, HHS, or another federal agency.
Experience with ServiceNow or similar ITSM platforms.
Familiarity with federal IT security requirements, IT asset management, and enterprise technology environments.
Demonstrated success improving SLA performance, customer satisfaction, and operational efficiency across large IT support programs.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

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