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Environmental Compliance and Hazardous Materials Manager
Cornell University
United States
…enter into professional agreements with the same. Serve as Engineer of Record for the remediation sites and provide engineering oversight and signatory support, or coordinate to obtain PE…
Added just now
IT Business Operations Manager
Panthalassa
Remote, United States
This role is for someone who can read a contract, build a forecast model, and sit down with an engineer to figure out whether they actually need the enterprise tier. You'll partner closely…
Added 1 min ago
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Network Engineer
TEKsystems
Greensboro, NC
- $45 to $65 USD / hour
DescriptionJob DescriptionTEKsystems Global Retail customer is looking for an experienced Network engineer. They will need engineering and design experience around Cisco Meraki Wireless,…
Added 1 min ago
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Data Engineer II
TEKsystems
Hanover, MD
- $78,400 to $117,600 USD / year
…seeking a highly skilled and talented Intermediate level Data Engineer with strong hands-on data engineering proficiency (modern cloud data engineering, data integration, distributed…
Added 1 min ago
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Software Systems Engineer 1
TEKsystems
Orange, CA
- $30 to $38 USD / hour
DescriptionPosition SummaryThe Junior OnBase Administrator will support the daily operations, maintenance, and administration of the enterprise OnBase environment.This position is designed…
Added 1 min ago
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Java Developer
TEKsystems
Bellevue, NE
- $50 to $55 USD / hour
DescriptionJob Description***MUST have an active Secret Clearance******MUST work onsite - no remote***Software Engineer position in Bellevue, NE to support the United States Strategic…
Added 2 mins ago
Software Architect ID92707
AgileEngine
Tampa, FL
…across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work…
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Sr Manufacturing Engineer - Onsite
TE Connectivity
FAIRVIEW, NC
The Senior Manufacturing Engineer (Relays) serves as the technical lead for continuous improvement in Relays manufacturing. This role sets the direction for process improvement, leads…
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Global AI Development Lead
ELECTRICAL COMPONENTS INTERNATIONALHOLDINGS COMPANY
Southfield, MI
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mPower, Inc.

Mac Engineer

Bethesda, MD, United States

$108,000 to $125,000 USD / year

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Job details

Pay: $108,000 to $125,000 USD / year
Experience: Bachelor’s degree with 5+ years of relevant work experience in IT customer support, OR an Associate degree or High School diploma with 7+ years of relevant work experience
Posting language: English
Posted: Nov 10, 2026

Original job description

mPower is looking for a well-rounded Mac Engineer to join our team. Our team consists of experts and professionals who have experience in management, administration, consulting, and technology. This position seeks to implement positive mission-oriented change, to deliver tangible operational results, and to build and continuously improve the organization.

Job Responsibilities

Serve as an additional escalation resource for the Help Desk and computer user community, providing Tier 3 support to the Desktop Tier 2 team for advanced Mac troubleshooting
Administer central desktop management services (currently JAMF Pro for macOS) used to provision and deploy computers for staff use
System engineering, administration, and maintenance of the JAMF environment
Build, configure, test, and deploy macOS images in JAMF Pro
Perform desktop software deployments, configuration deployments, and desktop system patching
Perform centralized antivirus management, group policy management, and security endpoint management for all desktop systems
Assist the cyber security team with vulnerability mitigation and implement security patches as needed
Maintain and upgrade servers related to JAMF Pro on Windows Server or Linux hosts
Configure and maintain network file shares associated with Mac installers, SOPs, etc.
Coordinate with the Contracting Officer’s Representative (COR) and customer technical staff on desktop issues, and with office automation network administration staff on network-related issues
Monitor and respond to application and system alerts according to established monitoring plans
Coordinate communication channels during major incidents and record problem investigations in ServiceNow in a timely manner
Develop tools for system-wide use in developing applications
Create and maintain Standard Operating Procedures (SOPs) and system documentation
Report on progress to project leadership and the customer

Required Qualifications

Bachelor’s degree with 5+ years of relevant work experience in IT customer support, OR an Associate degree or High School diploma with 7+ years of relevant work experience
Must have, or be able to obtain within six (6) months of contract award, a Level 5 (NACI) security clearance
ITIL v3 Foundation Certificate (at minimum)
One or more of the following certifications:
Microsoft Certified Solutions Expert (MCSE) – current or current version -1
Jamf Certified Admin – current or current version -1
GIAC Security Essentials (GSEC)
GIAC Certified Windows Security Administrator (GCWN)
(ISC)² Certified Information Systems Security Professional (CISSP)
Tier 2 and Tier 3 support experience
Experience in an enterprise environment supporting a large user base organization
Experience with JAMF Pro administration
Strong technical computer and customer service skills

Desired Qualifications

Active Level 5 (NACI) security clearance
Additional Jamf or ITIL certifications beyond the minimum requirements
Experience with ServiceNow and/or JIRA
Experience supporting a federal government customer

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

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More about this job

Skills

Technical support
Troubleshooting
Central Desktop
Apple macOS
Cybersecurity
Microsoft Windows Server
Linux
Network administration
Communication skills
ServiceNow
Documentation
Leadership
Customer service
ITIL
MCSE
Microsoft Windows
CISSP
Atlassian JIRA

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Work requirements

Jobs in the United States