Jobs in the United States

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Added 21 mins ago
G
Civil Engineer, Land Dev - Emporia, KS
GPAC
Emporia, KS
- $100,000 to $165,000 USD / year
5+ Year Land Development PE / Project Manager
Added 23 mins ago
Manufacturing Engineer
Kubota
Gainesville, GA
Project Management Leader: Oversee project-related activities transparently for new programs or changes to existing ones, including timing, budgets, design details, team coordination, and…
Added 23 mins ago
Manufacturing Engineering Manager
Kubota
Jefferson, GA
We are seeking a driven and results-oriented Manufacturing Engineering Manager to lead and direct the activities of Project Engineers and Tool Designers in a fast-paced manufacturing…
Added 23 mins ago
Maintenance Manager
Kubota
Jefferson, GA
Oversee project scope including timing, budgets, design details, team coordination, quotations, and vendor procurement.
Added 23 mins ago
G
Civil Engineer, Land Dev - Sedalia, MO
GPAC
Sedalia, MO
- $100,000 to $165,000 USD / year
5+ Year Land Development PE / Project Manager
Added 27 mins ago
G
Engineer-in-Training (EIT) - Land Development
GPAC
Austin, TX
- $65,000 to $100,000 USD / year
Defined growth trajectory into Project Engineer → Project Manager → Leadership
Added 29 mins ago
Assistant Project Manager
GPAC
Sioux Falls, SD
A local design-build general contractor is looking to add an Assistant Project Manager to their team. If you appreciate the ability to work independently without being micro-managed, this…
Added 44 mins ago
Senior Manager, Customer Success (Remote, US)
Everyday Electric
Remote, United States
As a Senior Manager, Customer Success, you will own the strategic direction, health, and partner engagement for a portfolio of our highest-complexity, highest-value Utility VPP partners.…
Added 44 mins ago
SC
Project Manager, Network Infrastructure
Sand Cherry Associates
Remote, United States
- $80,000 to $120,000 USD / year
Seeking a highly organized, detail-oriented, hands-on Project Manager to oversee third-party vendors executing C-Band ground clearing activities across multiple sites. This multi-year…
Added 44 mins ago
Manager, Energy Origination
Montera
Remote, United States
· Operational Excellence: Our team brings decades of experience in hyperscale development, design, construction, commissioning and operations. We don’t just build, we execute with purpose.
Added 44 mins ago
Franchise Development Marketing Manager
barre3
Remote, United States
…combine three jobs: funnel strategist, performance marketer, and project lead. You design the candidate journey, build and run the automated nurture in FranConnect, and measure every stage.…
Added 44 mins ago
IS
Senior Account Lead & Digital Strategist
Interactive Strategies
Remote, United States
- $90,000 to $120,000 USD / year
…decision it takes to bring it to life, in partnership with the project manager. On a new website build, you're responsible for leading discovery research and developing the information…
Added 44 mins ago
Client Success Manager
Clique Studios
Remote, United States
Collaborate to solve problems with a cross-capability team (including Project Management/Design/Accessibility/Content Strategy/SEO practices) to facilitate solutions
Added 44 mins ago
Construction Manager - Federal Sector - Remote with Travel
Procon Consulting
Remote, United States
Minimum 5 years of experience managing design and construction projects. (This position will encompass mid to senior level personnel).
Added 44 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 44 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 44 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 44 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 44 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 44 mins ago
Partner Manager
RemoFirst
Remote, United States
…recently launched a key PEO partnership and are hiring a Partner Manager to activate it and build out our PEO and PEO broker channel. Your goal is to turn that channel into a repeatable,…
Added 44 mins ago
Head of Infrastructure Operations
Runware
Remote, United States
…playbook so that standing up the next 1 MW is a routine, not a…
Added 44 mins ago
Project Manager, Video Distribution
Sand Cherry Associates
Remote, United States
The Video Distribution Project Manager will manage the planning, coordination, and delivery of a large-scale terrestrial Content Delivery Network (CDN) initiative supporting…
Added 44 mins ago
MW
SEO & GEO Strategist
Mountaintop Web Design
Remote, United States
- $30 to $36 USD / hour
Most businesses lack the time and expertise to build marketing that gets results. At Mountaintop Web Design, we craft digital marketing solutions so our clients can get more leads that turn…
Added 44 mins ago
Project Manager, Telecommunications
Sand Cherry Associates
Remote, United States
We are seeking an experienced Project Manager to help lead a highly visible, critical telecom program focused on delivering automation across engineering activities. This individual will…
Added 44 mins ago
Applied Artificial Intelligence Manager
ClimateWorks Foundation
Remote, United States
Design, build, and deploy AI-assisted workflows and LLM-powered tooling, including natural-language interfaces over the funding dataset, automated synthesis of recurring analyses, and…

mPower, Inc.

IT Service Manager

Bethesda, MD, United States

$125,000 to $145,000 USD / year

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Job details

Pay: $125,000 to $145,000 USD / year
Experience: Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

mPower, Inc. is seeking an experienced and results-driven IT Service Manager to lead and oversee the delivery of comprehensive IT support services for its customer.

The IT Service Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support, asset management, and information security support. This individual will serve as the primary liaison between mPower and Government stakeholders, ensuring contract performance, service quality, customer satisfaction, and compliance with established requirements.

The ideal candidate is a proactive, hands-on leader with a strong background in IT operations, federal contract management, and IT service management. This position requires someone who can effectively manage personnel, drive operational improvements, resolve complex challenges, and maintain strong relationships with customers and stakeholders.

Job Responsibilities:

Program and Contract Management

Serve as the primary point of contact between mPower and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated personnel.
Provide overall leadership, management, and oversight of contract operations, ensuring successful execution of all contractual requirements, deliverables, and performance standards.
Manage program resources, personnel assignments, schedules, budgets, and operational priorities to ensure efficient and effective service delivery.
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Conduct regular meetings with Government stakeholders to review program performance, staffing, project progress, and operational challenges.
Identify and proactively address performance concerns, operational risks, resource constraints, and opportunities for improvement.
Support contract transitions, workforce planning, and continuity of operations as required.

IT Service Management and Operations

Oversee daily IT service delivery operations, including Help Desk support, incident management, service requests, desktop support, and technical escalation processes.
Ensure adherence to established Service Level Agreements (SLAs), performance metrics, and customer service standards.
Monitor and evaluate ITSM performance using ticketing systems, reporting dashboards, customer feedback, and operational metrics.
Oversee the effective use of IT service management platforms, including ServiceNow or comparable systems, to ensure accurate ticket tracking, prioritization, escalation, and resolution.
Coordinate IT projects and initiatives, including technology deployments, hardware refreshes, system upgrades, and service improvements.
Collaborate with technical teams and Government stakeholders to identify recurring issues, implement corrective actions, and improve operational efficiency.
Support oversight of IT asset management, including hardware and software inventories, lifecycle management, and compliance reporting.

Team Leadership and Personnel Management

Supervise and provide leadership to contractor personnel supporting IT operations and technical services.
Establish clear performance expectations, assign responsibilities, monitor productivity, and ensure accountability for assigned work.
Identify staffing needs, support recruitment and onboarding activities, and ensure appropriate personnel coverage across supported locations.
Promote professional development, technical training, knowledge sharing, and continuous improvement within the team.
Foster a collaborative, customer-focused environment that emphasizes responsiveness, professionalism, and high-quality service delivery.
Address personnel and performance concerns promptly and effectively.

Performance Monitoring and Continuous Improvement

Develop, monitor, and report key performance indicators (KPIs), including ticket volume, response and resolution times, SLA compliance, customer satisfaction, and service trends.
Prepare accurate and timely weekly and monthly status reports, management briefings, and other required program deliverables.
Analyze service delivery metrics to identify trends, recurring challenges, and opportunities to improve efficiency and customer experience.
Develop, maintain, and improve Standard Operating Procedures (SOPs), escalation processes, and knowledge management practices.
Implement process improvements and corrective actions to strengthen operational performance and service quality.
Ensure compliance with applicable federal policies, information security requirements, and established IT operational procedures.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or another related discipline, or a substitute combination of verifiable experience.
Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Demonstrated experience in the development and management of complex IT programs or projects, from inception through deployment.
Experience managing personnel, technical resources, budgets, and operational activities across complex organizational environments.
Experience supporting or managing multiple contracts and/or subcontracts of varying size and complexity.
Progressive experience in information systems design, management, and IT service delivery.
Strong understanding of IT service management principles, Help Desk operations, incident management, escalation procedures, and service performance metrics.
Demonstrated ability to manage competing priorities, resolve operational challenges, and deliver results in a customer-focused environment.
Excellent leadership, interpersonal, organizational, problem-solving, and written and verbal communication skills.
Ability to work effectively with Government stakeholders, technical personnel, and organizational leadership.
Project Management Professional (PMP) certification or the ability to obtain in 90 days
Ability to obtain a Public Trust

Preferred Qualifications:

ITIL Version 3 Foundation certification or current equivalent.
HDI Help Desk Institute certification, such as:
HDI Help Desk Manager
HDI Desktop Support Manager
HDI Support Center Manager
One or more of the following technical certifications:
Microsoft Technology Associate (MTA)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Support Professional
ITIL Intermediate Certification or higher
Previous experience managing IT support services within NIH, HHS, or another federal agency.
Experience with ServiceNow or similar ITSM platforms.
Familiarity with federal IT security requirements, IT asset management, and enterprise technology environments.
Demonstrated success improving SLA performance, customer satisfaction, and operational efficiency across large IT support programs.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

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