Jobs in the United States

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Added 6 mins ago
Director of Nursing
PruittHealth
Atlanta, GA
We're not only committed to your career, we're committed to helping you grow. At PruittHealth, we support our employee-partners through career advancement opportunities, leadership…
Added 6 mins ago
UH
Registered Nurse (RN) Inpatient Case Manager
UVA Health
Charlottesville, VA
- $81,328 to $110,427.2 USD / year
Education: Graduate of accredited nursing program. Bachelor's of Science in Nursing degree required within 5 years of hire or transfer into Case Management role.
Added 8 mins ago
L
File Clerk-temp in Van Nuys
lhh
Van Nuys, CA
- $22 USD / hour
Previous file clerk, records management, administrative, or office support experience preferred
Added 8 mins ago
L
Talent Management Specialist
lhh
Houston, TX
- $38 to $44 USD / hour
The ideal candidate has 3 to 5+ years of HR experience with a strong focus on Talent Management and Performance Management. We're looking for someone who has hands-on experience supporting…
Added 9 mins ago
IR
Laborer (Seasonal 8-10 months)
Internal Revenue Service
Ogden, UT · Detroit, MI · Bloomington, IL
- $18 to $30 USD / hour
Completed a formal vocational training program; or
Added 9 mins ago
OA
Management and Program Analyst
Other Agencies and Independent Organizations
Germantown, MD · Washington, DC · Location Negotiable After Selection · Oak Ridge, TN · Cincinnati, OH
- $106,437 to $187,093 USD / year
This position is part of the Office of the Chief Human Capital Officer, Department of Energy. As a Management and Program Analyst, you will ensures the accuracy, integrity, and security of…
Added 9 mins ago
VH
Registered Nurse - Intensive Care
Veterans Health Administration
Beckley, WV
- $74,101 to $137,222 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. Must meet specific eligibility requirements per VHA policy and…
Added 9 mins ago
BO
Supervisory Correctional Officer (Captain GS-12)
Bureau of Prisons/Federal Prison System
Three Rivers, TX
- $92,436 to $120,169 USD / year
…security, morale and employee-inmate relations, and overall program…
Added 9 mins ago
UA
Civil Engineer
U.S. Army Corps of Engineers
Vicksburg, MS
- $99,554 to $127,443 USD / year
Management may select at any of the grade levels announced with non-competitive promotion potential to target grade (GS-12). Non-competitive promotion potential to the target grade will be…
Added 9 mins ago
VH
Medical Supply Tech (Sterile Processing)
Veterans Health Administration
Bay Pines, FL
- $52,554 to $68,320 USD / year
…System at Bay Pines, FL. The Medical Supply Technician, works in support of the Sterile Processing Service (SPS) management…
Added 9 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Baltimore, MD
- $121,785 to $158,322 USD / year
…investigations for HTRW sites and Military Munitions Response Program (MMRP) projects. | Review and prepares risk assessments, environmental studies, and plans and specifications for HTRW…
Added 10 mins ago
VH
Clinical Pharmacy Specialist- Community Living Center Long Term Care (CLC)
Veterans Health Administration
Tuskegee, AL
- $151,017 to $196,325 USD / year
Actively support the department's medication and fiscal management activities and programs.
Added 10 mins ago
DF
SECURITY SPECIALIST
Defense Finance and Accounting Service
Bratenahl, OH
- $64,448 to $83,787 USD / year
Added 10 mins ago
VH
Registered Nurse - DEPUTY ASSOCIATE DIRECTOR FOR PATIENT CARE SERVICE
Veterans Health Administration
Togus, ME
- $191,178 to $228,000 USD / year
Functions as member of the senior executive leadership team of the organization for strategic planning, organizational assessment, and program development;
Added 10 mins ago
VH
Maintenance Mechanic
Veterans Health Administration
Battle Creek, MI
- $29 to $34 USD / hour
…works within the Structural Maintenance Section of Facilities Management Service and works under the direct supervision of the Structural Maintenance Section Supervisor. The incumbent…
Added 10 mins ago
FE
Telecommunications Specialist
Federal Emergency Management Agency
Washington, DC
- $121,785 to $158,322 USD / year
…disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position…
Added 10 mins ago
DF
SECURITY ASSISTANT
Defense Finance and Accounting Service
Cleveland, OH
- $42,535 to $55,296 USD / year
…civilian, contractor, and visitor identification cards and for management of associated database systems and functional processes. | Issues military and military dependent identification…
Added 10 mins ago
UM
FINANCIAL MANAGEMENT ANALYST NF4*
U.S. Marine Corps
Quantico, VA
- $85,500 to $95,500 USD / year
Serves as a financial analyst for assigned programs, responsible for ensuring program managers have the necessary information and advice to properly plan and execute their funding. Provides…
Added 10 mins ago
OO
Business and Industry Specialist (Project Manager)
Office of the Local Defense Community Corporation
Arlington County, VA
- $143,913 to $187,093 USD / year
Develops a program and strategic plan to encompass all NEPA regulatory requirements across all OLDCC lines of effort.
Added 10 mins ago
IR
Management & Program Analyst (HR Liaison)
Internal Revenue Service
Holtsville, NY · Cleveland, OH · Ogden, UT · Dallas, TX · Covington, KY · Kansas City, MO · Fresno, CA · Atlanta, GA · Jacksonville, FL · Philadelphia, PA · Andover, MA · Austin, TX
- $50,460 to $145,468 USD / year
TS - Operation Support, Capital Management & Oversight
Added 10 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Gainesville, FL
- $120,021 to $156,029 USD / year
…supporting federal and VA initiatives. The position oversees energy management across two VA Medical Centers and multiple owned and leased facilities, providing technical expertise and…
Added 10 mins ago
VH
Medical Support Assistant (Adv
Veterans Health Administration
Burlington, VT
- $49,652 to $64,548 USD / year
This position serves as a Medical Support Assistant (Advanced) at White River Junction Healthcare System but is located at the Burlington Lakeside VA Clinic 128 Lakeside Ave STE 260,…
Added 10 mins ago
AN
BASE OPERATIONS MANAGER (TITLE 32)
Army National Guard Units
Catoosa County, GA
- $74,678 to $97,087 USD / year
…construction of all real property. Manage a variety of funds including program management of Range and Training Program (RTLP) funds and Integrated Training Area Management (ITAM) funds.…
Added 10 mins ago
IA
Contract Specialist
Immigration and Customs Enforcement
Orlando, FL · Washington, DC · Irving, TX
- $106,437 to $158,322 USD / year
…Immigration and Customs Enforcement, Office of Acquisition Management in Irving, Texas; Orlando, Florida; Washington, District of…
Added 10 mins ago
VH
Nurse (Clinical Resource - RN)
Veterans Health Administration
Mather AFB, CA
- $105,946 to $199,530 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…

mPower, Inc.

IT Service Manager

Bethesda, MD, United States

$125,000 to $145,000 USD / year

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Job details

Pay: $125,000 to $145,000 USD / year
Experience: Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Posting language: English
Posted: Nov 4, 2026

Original job description

mPower, Inc. is seeking an experienced and results-driven IT Service Manager to lead and oversee the delivery of comprehensive IT support services for its customer.

The IT Service Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support, asset management, and information security support. This individual will serve as the primary liaison between mPower and Government stakeholders, ensuring contract performance, service quality, customer satisfaction, and compliance with established requirements.

The ideal candidate is a proactive, hands-on leader with a strong background in IT operations, federal contract management, and IT service management. This position requires someone who can effectively manage personnel, drive operational improvements, resolve complex challenges, and maintain strong relationships with customers and stakeholders.

Job Responsibilities:

Program and Contract Management

Serve as the primary point of contact between mPower and Government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and other designated personnel.
Provide overall leadership, management, and oversight of contract operations, ensuring successful execution of all contractual requirements, deliverables, and performance standards.
Manage program resources, personnel assignments, schedules, budgets, and operational priorities to ensure efficient and effective service delivery.
Develop and maintain project management plans, operational procedures, performance reports, and other required contract documentation.
Conduct regular meetings with Government stakeholders to review program performance, staffing, project progress, and operational challenges.
Identify and proactively address performance concerns, operational risks, resource constraints, and opportunities for improvement.
Support contract transitions, workforce planning, and continuity of operations as required.

IT Service Management and Operations

Oversee daily IT service delivery operations, including Help Desk support, incident management, service requests, desktop support, and technical escalation processes.
Ensure adherence to established Service Level Agreements (SLAs), performance metrics, and customer service standards.
Monitor and evaluate ITSM performance using ticketing systems, reporting dashboards, customer feedback, and operational metrics.
Oversee the effective use of IT service management platforms, including ServiceNow or comparable systems, to ensure accurate ticket tracking, prioritization, escalation, and resolution.
Coordinate IT projects and initiatives, including technology deployments, hardware refreshes, system upgrades, and service improvements.
Collaborate with technical teams and Government stakeholders to identify recurring issues, implement corrective actions, and improve operational efficiency.
Support oversight of IT asset management, including hardware and software inventories, lifecycle management, and compliance reporting.

Team Leadership and Personnel Management

Supervise and provide leadership to contractor personnel supporting IT operations and technical services.
Establish clear performance expectations, assign responsibilities, monitor productivity, and ensure accountability for assigned work.
Identify staffing needs, support recruitment and onboarding activities, and ensure appropriate personnel coverage across supported locations.
Promote professional development, technical training, knowledge sharing, and continuous improvement within the team.
Foster a collaborative, customer-focused environment that emphasizes responsiveness, professionalism, and high-quality service delivery.
Address personnel and performance concerns promptly and effectively.

Performance Monitoring and Continuous Improvement

Develop, monitor, and report key performance indicators (KPIs), including ticket volume, response and resolution times, SLA compliance, customer satisfaction, and service trends.
Prepare accurate and timely weekly and monthly status reports, management briefings, and other required program deliverables.
Analyze service delivery metrics to identify trends, recurring challenges, and opportunities to improve efficiency and customer experience.
Develop, maintain, and improve Standard Operating Procedures (SOPs), escalation processes, and knowledge management practices.
Implement process improvements and corrective actions to strengthen operational performance and service quality.
Ensure compliance with applicable federal policies, information security requirements, and established IT operational procedures.

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or another related discipline, or a substitute combination of verifiable experience.
Minimum of 10 years of relevant experience, including at least 5 years in a specialized IT-related role.
Demonstrated experience in the development and management of complex IT programs or projects, from inception through deployment.
Experience managing personnel, technical resources, budgets, and operational activities across complex organizational environments.
Experience supporting or managing multiple contracts and/or subcontracts of varying size and complexity.
Progressive experience in information systems design, management, and IT service delivery.
Strong understanding of IT service management principles, Help Desk operations, incident management, escalation procedures, and service performance metrics.
Demonstrated ability to manage competing priorities, resolve operational challenges, and deliver results in a customer-focused environment.
Excellent leadership, interpersonal, organizational, problem-solving, and written and verbal communication skills.
Ability to work effectively with Government stakeholders, technical personnel, and organizational leadership.
Project Management Professional (PMP) certification or the ability to obtain in 90 days
Ability to obtain a Public Trust

Preferred Qualifications:

ITIL Version 3 Foundation certification or current equivalent.
HDI Help Desk Institute certification, such as:
HDI Help Desk Manager
HDI Desktop Support Manager
HDI Support Center Manager
One or more of the following technical certifications:
Microsoft Technology Associate (MTA)
Microsoft Certified Solutions Associate (MCSA)
Microsoft Certified Solutions Expert (MCSE)
Apple Certified Support Professional
ITIL Intermediate Certification or higher
Previous experience managing IT support services within NIH, HHS, or another federal agency.
Experience with ServiceNow or similar ITSM platforms.
Familiarity with federal IT security requirements, IT asset management, and enterprise technology environments.
Demonstrated success improving SLA performance, customer satisfaction, and operational efficiency across large IT support programs.

mPower, Inc. is an Equal Opportunity/Affirmative Action employer. Qualified applicants or employees will receive consideration for employment without regard to race, color, religion, ethnic or national origin, ancestry, age, sex, sexual orientation, gender identity, pregnancy (including childbirth or related condition), citizenship, familial status, mental or physical disability status, veteran status, genetic information, other non-disqualifying disability, or any other characteristic protected by law.

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